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Customer Onboarding Process: Steps, Best Practices & Templates

User Pilot

Develop educational content, like webinars or courses, to help users discover new use cases and features. This increases product value and customer satisfaction. Like a customer profile template or an in-app survey template. Keep customers engaged and drive account expansion. Book the demo to learn more!

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SaaS Churn: Myths, Benchmarks, and Strategies to Retain More Revenue

FastSpring

When deciding how you’re going to calculate churn, Outlier AI recommends two things : The churn formula you choose should be in line with your top business priorities. If you lose 7% of your customers to churn over a year , that’s a way different number than losing 7% of your customers every month. It’s just too simple.

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Here’s What Investors Look for in SaaS Businesses

Baremetrics

Develop a Full Marketing Strategy 2. Bigger companies acquire SaaS products with a large customer base to improve the other assets in their portfolio. A recent example of this is Instacart acquiring Caper AI for $350 million to streamline the online shopping experience. Table of Contents. Why Would You Sell? Transferability 2.