Client vs Customer: What Is the Exact Difference in SaaS? Why Is it Important?
SmartKarrot
JUNE 17, 2020
Customer retention usually costs five times less than customer acquisition, which emphasizes just how important it is to provide highly personalized and quality service and support to your clients. At the end of the day, as long as you are providing software as a service where you use the multi-tiered subscription model, you have customers.
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