What is a good Net Retention Rate in SaaS?
CustomerSuccessBox
FEBRUARY 28, 2022
As the firm scales at $1B, the NRR dips and need not be declining. Although it is a company providing telecommunication services it takes real charges and has managed to keep its margins high as a software company of about 52% at $2B in ARR. How is it helping them scale? It targets SMBs and self-service businesses.
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