Salesforce’s Mike Kreaden on how to build a platform to drive growth
Intercom, Inc.
JANUARY 24, 2019
He joined me for a chat that ranged from the role of AI to how they choose startups to incubate. Customer nurturing now starts from the first touch, and AI can help with that. And you helped the company transition to becoming a platform rather than just a product company. Maintaining an innovative edge. Short on time?
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