Salesforce’s Mike Kreaden on how to build a platform to drive growth
Intercom, Inc.
JANUARY 24, 2019
He joined me for a chat that ranged from the role of AI to how they choose startups to incubate. Customer nurturing now starts from the first touch, and AI can help with that. And I remember Marc [Benioff] interviewing me, like he did every employee, and painting the vision for what the platform would be. The role of AI.
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