Remove Onboarding Remove Retention Remove Tiered subscription models
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Client vs Customer: What Is the Exact Difference in SaaS? Why Is it Important?

SmartKarrot

This will require you to keep track of various metrics and indicators, to ensure you minimize customer churn and maximize customer retention. For example, you can provide them onboarding assistance, as well as helpful customer support. This personal touch blurs the line between customer and client.