What is a good Net Retention Rate in SaaS?
CustomerSuccessBox
FEBRUARY 28, 2022
Which is the key customer retention metrics to track?- Although it is a company providing telecommunication services it takes real charges and has managed to keep its margins high as a software company of about 52% at $2B in ARR. This metric can help you see the progress as you scale. The gross margin stays in the 50s.
52 
Let's personalize your content