What is a good Net Retention Rate in SaaS?
CustomerSuccessBox
FEBRUARY 28, 2022
You mostly need repeat purchases to get payments with a subscription model and it is easier to impress existing customers than starting all over to acquire new ones. Margin that is like software. As the firm scales at $1B, the NRR dips and need not be declining. How is it helping them scale? Why is it important?
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