What Does it Take to Get CX Right? [It’s Not Just the Technology]
SmartKarrot
DECEMBER 16, 2021
A stellar experience equals loyal customers. From Dominos’ 30-minute delivery promise to Amazon’s 24/7 customer support, and smaller businesses’ D2C models built entirely on experience — the examples are everywhere. Those who continue to serve customers well despite this will capture a sizable market share.
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