Monetization: What SaaS platform builders need to know to prepare for growth, Part 2
CloudGeometry
MARCH 3, 2022
First, SaaS is a business strategy, not a technology strategy. Cost to serve a customer-facing feature is money that comes out of your pocket, and goes straight into the cloud provider’s pocket. There is a non-zero cost to learning about the size of the gap between features and benefits. More on that below.
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