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Customer retention strategies for turbulent times

ProfitWell

The faster you can discover what has changed for them and what they need, the better you can implement solutions to help them get through this challenging time. More than ever, a calm team that offers the right solutions will have a greater impact on the customer experience and their perception of your brand.

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Expert tips to unlock business growth with customer success operations

Totango

Christina started the conversation by sharing how, for CDK – a software solutions provider that helps automotive dealerships improve customer experience – data visibility and understanding how their products deliver business outcomes for their customers continue to be the main challenges for her team.