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How to identify and reduce customer friction points

ChurnZero

Nowadays, marketers are hyper-aware of the importance of the customer journey and creating an intuitive user experience. Reducing user friction should be a priority across the board because it helps increase sales, conversion rates, and customer retention. Create an optimized website. Provide helpful support information.

article thumbnail

How to identify and reduce customer friction points

ChurnZero

Nowadays, marketers are hyper-aware of the importance of the customer journey and creating an intuitive user experience. How to reduce customer friction points Reducing user friction should be a priority across the board because it helps increase sales, conversion rates, and customer retention.