What is a good Net Retention Rate in SaaS?
CustomerSuccessBox
FEBRUARY 28, 2022
You mostly need repeat purchases to get payments with a subscription model and it is easier to impress existing customers than starting all over to acquire new ones. Margin that is like software. So the sale is a process that is human-led and can’t be eliminated even in freemium tools. Why is it important? Datadog – $1.2B
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