Remove Definition Remove Onboarding Remove Well Architected Framework
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Beyond Frankencloud: living with your once and future SaaS architecture

CloudGeometry

” This definition, to reiterate my prior post on the subject , is most useful when it applies not merely to “time-is-money”, but to the speed of learning. and onboarding new customers. If we fail to make our program align with what we then understood, we were going to continually stumble.”

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User Model: What SaaS platform builders need to know to prepare for growth, Part 1

CloudGeometry

Part 1: User Model & Onboarding If you have a business model, you have put together ideas about users. Let’s do that by viewing that next level through the lens of onboarding. Onboarding in SaaS is an end-to-end process. Onboarding operationalizes your user model by expressing it through tenant context.

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Monetization: What SaaS platform builders need to know to prepare for growth, Part 2

CloudGeometry

This has consequences both for the cost of onboarding a customer, as well as the cost of maintaining the customer during the discovery period. For the definitive explanation of product-led discovery, see this article by Dan Schoenbaum). Customer discovery is not a one-way, one-time process.