What is a good Net Retention Rate in SaaS?
CustomerSuccessBox
FEBRUARY 28, 2022
In some arrears, it gets primarily billed with annual contracts. Although you are upmarket, most of the customers are willing to make annual contracts and in Zoom 74% is billed annually and 26% are not up for annual billing and Zoom lets it be that way. 99% of their contracts are annual billing. Margin that is like software.
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