Remove Customer Success Remove Strategy Remove Well Architected Framework
article thumbnail

Measurement: What SaaS platform builders need to know to prepare for growth, Part 3

CloudGeometry

First, SaaS is a business strategy, not a technology strategy. Part 3: Measurement One of the great breakthroughs of SaaS as a business strategy is in how it puts users and subscribers front and center of software development and keeps them there. The winners offer a better and faster way to solve customer problems.

article thumbnail

Monetization: What SaaS platform builders need to know to prepare for growth, Part 2

CloudGeometry

First, SaaS is a business strategy, not a technology strategy. This has consequences both for the cost of onboarding a customer, as well as the cost of maintaining the customer during the discovery period. There are tools , but it can be really hard to add well after launch.