retention-trends 
BrightBack
NOVEMBER 7, 2019
When it comes to online customer retention, companies need to shed one-size-fits-all strategies. These new reporting capabilities are designed to show you which Segments are successfully responding to your retention experiences. Which do you prefer? Generic exit surveys and winback campaigns delivered en masse just aren’t enough.
SaaStr
NOVEMBER 2, 2019
I do have to ask though, because when we spoke earlier about retention, you said to me the continuous conversations with your customers is key. When it comes to the category, does Squarespace have to compete with the Volusion or [inaudible]? My take is it they don’t have to. By turning around in your chair and being able to ask someone.
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SaaStr
NOVEMBER 7, 2019
When you build on Stripe, that integration will work over time, but what’s interesting is the trends of payments. On the business value of the platform effort, I think we look at our platform effort as a retention tool. Any particular trends you’ve seen or things you’re excited about for the future of platforms?
Totango
NOVEMBER 7, 2019
Learn to spot trends within support tickets to pinpoint areas that need improvement. . By leveraging these retention strategies, you can establish a positive customer relationship built on the delivery of value, met expectations, and trust. Do most escalations revolve around a certain feature?
ChurnZero
NOVEMBER 8, 2019
Drawing from a wealth of customer data, these platforms can identify customer trends that matter. 6 SaaS Retention Strategies to Maximize Growth – Retention is the foundation of SaaS growth. With native built BI and analytics functionality , CS Platforms can serve data insights at the moments it matters most.
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