Vanilla Forums

What do consumers expect when it comes to CX? What is most important when interacting with a brand, and what is the ideal experience they’re looking for? Customer experience expectations are ever-changing so understanding what they are is crucial to the success of your brand. We surveyed more than 600 consumers from three major English-speaking markets the United States, the United Kingdom, and Australia, to gain an understanding of their perceptions of the community experience.

Delivery is the top success metric for product leaders. But should it be? This is just one of the findings in this year’s State of Product Leadership report. Download the report to discover more ways product management is changing in 2021.

Hired is an online hiring marketplace that connects actively looking tech & sales talent with companies like yours. You can search through our candidate pool by salary, location, skills and more to find the right match for your open role. Try Hired today.

Heap

In this workbook, you’ll find a comprehensive set of templates product development and cross-functional teams can adopt to better leverage your existing skills and your data to: Identify the problem to solve. Design a solution. Test and review your hypotheses. Iterate and improve.

Heap

Every SaaS business has a strategic responsibility to improve Conversion Rate Optimization—and the key to improving conversion in your product is to never stop asking questions. If you’re stuck wondering: “What causes most users to leave?” Or, “Are there any specific places people get stuck?” And, “Is the issue a technical breakdown, or is it the UX flow?

Heap

Every business has a strategic responsibility to improve Conversion Rate Optimization—and the key to improving conversion in your product is to never stop asking questions. If you’re stuck wondering: “What causes most users to leave?” Or, “Are there any specific places people get stuck?” And, “Is the issue a technical breakdown, or is it the UX flow?

The world of data analytics is changing fast as organizations look to gain competitive advantages through the application of timely data. As the analytics landscape has evolved, application teams who need to embed dashboards, reports, and other analytics capabilities in their commercial and corporate applications can choose from dozens of solutions.

It’s no secret that general ledgers aren’t optimized for SaaS companies. Your QuickBooks or Xero Chart of Accounts is no different. The following Excel template is a sample Chart of Accounts that you can download and customize to fit your business needs.

Why do 77% of data analytics projects fail? Whether you're starting a new initiative or benchmarking a current effort, this guide breaks down how to develop a coherent data strategy, avoid common pitfalls, and work with data consultants to improve business visibility and drive growth.

Just as the tech industry revolves around innovation, so does technical recruiting. Modern recruiters must commit to actively adapting and advancing their hiring strategies to advance their careers by attracting top candidates in a competitive landscape. This step-by-step guide is designed to provide technical recruiters with tips and tricks to achieve tangible results that accelerate their recruiting efforts—and career.

Just talking about diversity and inclusion won’t move the needle. Diversity, equity, and inclusion efforts are at the forefront for organizations looking to recruit and retain top talent, but nowhere does this remain more of a challenge and opportunity than in the tech sector. In this guide, we provide seven strategies organizations can use to source and attract diverse tech talent.

Infinicept

As software companies become a larger part of the payments world, they will have to determine how much of a role they want to play and how far up the payments revenue food chain they want to go. By becoming a PF, they gain more control and ownership of the payment functions and keep a larger share of the payments revenue pie.

Infinicept

As software companies become a larger part of the payments world, you will have to determine how much of a role you want to play and how far up the payments revenue food chain you want to go. By becoming a Payment Facilitator, you gain more control and ownership of the payment functions and keep a larger share of the payments revenue pie.

Data Robot

Capitalizing on the incredible potential of AI means having a coherent AI strategy that you can operationalize within your existing processes. But it’s not always easy for organizations to do. In our 10 Keys to AI Success in 2021 eBook, we draw from the engaging conversations we’ve had with guests on our More Intelligent Tomorrow podcast series to show how organizations are overcoming hurdles and realizing the enormous rewards that AI can bring to any organization.

Data Robot

Many organizations are dipping their toes into machine learning and artificial intelligence (AI). However, for most organizations embarking on this transformational journey, the results remain to be seen. And for those who are already underway, scaling their results across their organizations is completely uncharted waters. Machine Learning Operations (MLOps) allows organizations to alleviate many of the issues on the path to AI with ROI by providing a technological backbone for managing the mac

Data Robot

You know you want to invest in artificial intelligence (AI) and machine learning to take full advantage of the wealth of available data at your fingertips. But rapid change, vendor churn, hype and jargon make it increasingly difficult to choose an AI vendor. This report explores why it is so challenging to choose an AI vendor and what you should consider as you seek a partner in AI.

Data Robot

While everyone is talking about machine learning and artificial intelligence (AI), how are organizations actually using this technology to derive business value? Renowned author and professor Tom Davenport conducted an in-depth study (sponsored by DataRobot) on how organizations have become AI-driven using automated machine learning. In this white paper, Davenport explains the rise of automated machine learning, its benefits, and success stories from businesses that are already using it to reali

Vanilla Forums

As with all things related to customers, there’s an art and science to effectively dealing with each of their ideas. With so many voices competing for attention, you need a means of effectively dealing with all of the data that will come your way. This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their inpu