Resources

2021 Tech Recruitment Strategies: Work Smarter Not Harder

Hours spent sourcing. Constantly checking different recruiting channels. Sifting through a sea of resumes. There’s no denying that the current hiring landscape is fragmented, complex, and full of frustrations. As you plan for the year ahead, take a moment to reflect on your previous or current strategies and evaluate how you can work smarter, not harder in the new year.

Research Report: The State of Community Management

Vanilla Forums

Customer Communities Elevate the Customer Experience. Online communities provide a wealth of benefits for organizations; they impact a variety of customer activities, boost engagement, and provide a range of transformative business services. In short, a well-maintained community will provide immense brand value and elevate the customer experience. Each year, the Community Roundtable seeks to explore and assess community and the community profession, revealing key insights indicative of how the i

Take Payments Without Losing The Profits

Infinicept

If you are a vertically focused software company and hate giving up a big piece of your revenue pie to third parties, explore becoming a payment facilitator. Transform your business by increasing your revenue share, taking control of your merchant’s experience, and owning your risk management decisions.

"I Love Filling Out 12-Page Applications and Waiting Weeks For a Response,” Said No Merchant Ever

Infinicept

For the Independent Software Vendors (ISVs) providing business solutions to their merchants, the legacy payments ecosystem does not operate in their favor. ISVs have no control over the processes that touch their merchants every day. Learn how becoming a payment facilitator can improve a merchant’s experience and your revenue.

How To Improve Product Sales Training Engagement

Virtual selling—and training—is here to stay. As buyers and sellers pivot to a post-pandemic digital landscape, solution-based selling and deep product knowledge will be vital to win well-informed buyers. Read the best practices to deliver the most engaging and impactful Product Sales Training.

Is Your LMS Designed For Product Sales Training?

Virtual selling—and training—is here to stay. As buyers and sellers pivot to a post-pandemic digital landscape, solution-based selling and deep product knowledge will be vital to win well-informed buyers. Read the best practices to deliver the most engaging and impactful Product Sales Training.

2021 Community Predictions

Vanilla Forums

What does 2021 have in store for the community profession? Will these unprecedented times expedite the rise of branded communities? What can organizations do to ensure their business remains relevant? This year's Community Predictions has all the answers! 2020 was a year unlike any we've seen in our lifetimes. These challenges have pushed organizations to seek digital solutions to remain relevant and connect with their customers online.

The Five-Finger Approach to Onboarding

As a group that provides the software tools necessary to manage the contracts to cash process, Aysling onboards users and projects daily, and has learned some important tips if you want to be successful when onboarding new clients and/or projects.

Data Science Fails: Building AI You Can Trust

Data Robot

The game-changing potential of artificial intelligence (AI) and machine learning is well-documented. AI has the power to transform countless industries — including the healthcare, banking, insurance, and public service sectors, to name just a few — by introducing new efficiencies and revealing new opportunities for companies to solve problems. Any organization that is considering adopting AI at their organization must first be willing to trust in AI technology.

5 Things a Data Scientist Can Do to Stay Current

Data Robot

Demand for data scientists is surging. With the number of available data science roles increasing by a staggering 650% since 2012, organizations are clearly looking for professionals who have the right combination of computer science, modeling, mathematics, and business skills. And more is being asked of data scientists as companies look to implement artificial intelligence (AI) and machine learning technologies into key operations.

The Empowered Consumer

Data Robot

Across the retail sector, organizations are facing a new challenge in the form of the empowered consumer. Armed with a world of information at their fingertips, consumers are looking for information that is tailored to them about what to buy, where to buy it, and where the best deals are. When it comes to working with the empowered consumer, AI has the power to help your business thrive by leveraging your own data to better understand your customers.

Transforming the Digital Customer Support Journey

Vanilla Forums

As customer demands continue to grow, more organizations are looking to digitize their customer support journey, since the more traditional methods of support such as the call-center are no longer fulfilling customer needs. These digital transformations, however, are not a one-step fix, but rather a journey. This not only requires a careful reassessment of existing customer support models, but also the implementation of modern customer-centric support solutions.

How Embedding AI-Powered Analytics Can Give You a Competitive Advantage

Embedding dashboards and reports aren’t enough. Futureproof your application by offering instant, actionable insights that will give you and your customers a competitive advantage.

Intelligent Process Automation: Boosting Bots with AI and Machine Learning

Data Robot

Across all sectors, companies are learning that they can transform their businesses by embracing Intelligent Process Automation, or IPA. With the pairing of AI and RPA, IPA adds a new layer of intelligent decision-making processes to automated RPA tasks. By automating repetitive work, and adding the ability to automate intelligent decision making, intelligent automation frees up your most valuable resources – your employees – to spend more time on higher value and more strategic work.

Humility in AI: Building Trustworthy and Ethical AI Systems

Data Robot

AI is becoming ubiquitous. More and more critical decisions are automated through machine learning models, determining the future of a business or making life-altering decisions for real people. The number of critical touch points is growing exponentially with the adoption of AI. But with the incredible pace of the modern world, AI systems continually face new data patterns, which make it challenging to return reliable predictions.

How Banks Are Winning with AI and Automated Machine Learning

Data Robot

Banks have always relied on predictions to make their decisions. Estimating the risks or rewards of making a particular loan, for example, has traditionally fallen under the purview of bankers with deep knowledge of the industry and extensive expertise. But times are changing. Today, banks realize that data science can significantly speed up these decisions with accurate and targeted predictive analytics.

How Banks Are Winning with AI and Automated Machine Learning

Data Robot

Banks have always relied on predictions to make their decisions. Estimating the risks or rewards of making a particular loan, for example, has traditionally fallen under the purview of bankers with deep knowledge of the industry and extensive expertise. But times are changing. Today, banks realize that data science can significantly speed up these decisions with accurate and targeted predictive analytics.

Democratizing AI for All: Transforming Your Operating Model to Support AI Adoption

Data Robot

Democratization puts AI into the hands of non-data scientists and makes artificial intelligence accessible to every area of an organization. With the emergence of enterprise AI platforms that automate and accelerate the lifecycle of an AI project, businesses can build, deploy, and manage AI applications to transform their products, services, and operations.