Resources

The Payfac eBook

Infinicept

There’s plenty of talk out there regarding payment facilitators and how they fit in to the landscape of software-led payments. But the information can be a lot to sort through: What is a payment facilitator, exactly? What do they do? What’s involved in becoming one? And who should make that move? This guide answers those questions and more. It gives you the nuts and bolts of what being a payment facilitator really means, all in one place.

The Power of Conversation Intelligence

ZoomInfo

Looking for tools to surface the voice of your customer? Has Conversation Intelligence (CI) been discussed in your organization, but you don’t know where to start? Generally curious about the CI space? This eBook will answer all your questions and more by providing a complete overview of Conversation Intelligence and its importance in Revenue organizations, delivering impact from your Sales Development Representatives all the way to the C-Suite.

12 Tips for Selling to the C-Suite

ZoomInfo

How should frontline sales professionals approach selling to the C-suite in today’s ultra-competitive market? We called on ZoomInfo’s top sales people — including our founder and CEO — to bring you the definitive guide for selling to the C-suite. In this eBook, we’ll cover a range of actionable strategies you can adopt right away, as well as key considerations facing frontline sellers and executive buying committees, all backed up with proven insights and experience.

How Self-Service Can Drive Down Costs and Improve CX

Vanilla Forums

Self-Service can be a polarizing topic. Many people think that self-service is a low-end experience and would much rather offer their customers “personalized attention.”. But those in the know understand that self-service is, in fact, a white glove offering. Best-selling author and customer experience thought leader Blake Morgan has put it all down on paper for you.

Stop Investing in Forgettable Learning Events

Online product sales training: Are you ready? If you’re trying to train all your sales reps while minimizing costs, an online training platform can help you do more with less. In today’s competitive business environment, the only way to win is with a salesforce that’s fully onboarded and equipped with deep product knowledge, use cases, best practices and objection handling.

The State of Customer Success Pt. 1

Vanilla Forums

In conjunction with Gain Grow Retain, we sat down with some of the most influential Customer Success Leaders out there. Together, Vanilla etched out the State of Customer Success in 2022. What does it look like? How can you prepare? Is your Customer Success team as prepared as they should be? This two-part eBook encompasses all the areas of Customer Success set to change this year.

100 Pipeline Plays: The Modern Sales Playbook

ZoomInfo

Hit your number with 100 Pipeline Plays. For the first time, we’re sharing the winning plays that took us from scrappy startup to a publicly traded company. Use our proven data-driven plays to grow your pipeline and crush your revenue targets. Close more deals with these winning plays! Meet your modern sales playbook - See how high-performing sales and marketing teams increase pipeline year-over-year.

Research Study: Customer Perceptions of the Community Experience

Vanilla Forums

What do consumers expect when it comes to CX? Rather than assume that branded communities meet the expectations of the consumer, we wanted to figure out the “want behind the want” by asking if customer expectations around CX align with community offerings. To answer this, we surveyed more than 600 consumers from the United States, the United Kingdom, and Australia to gain an understanding of their perceptions of the community experience.

Payments 101: A Guide to Who Does What in Payments

Infinicept

Whenever a consumer pays for a good or service, either online or in person, the process is quick and easy. Whether they tap their card on a terminal or type their card details into a form online, they’re on their way in a matter of seconds. But behind the scenes, a massive system continually hums, making that transaction and more than a billion like it possible every day.

Your Guide to Embedded Payments

Infinicept

Right now, the embedded payments conversation can be downright confusing. Part of the reason for this owes to the sheer volume of terms used to describe some of the approaches within the space, like payfac, payment facilitator, merchant of record (MOR), embedded payments, software-led payments––and that's just to name a few. This guide will break it down to its essentials, and tell you what you really need to understand.

Reconstructing Your Product Sales Training for Success in 2022

In 2022 sales management challenges will grow. Customer meetings will be harder to schedule, sales rep turnover will be higher, and traditional Product Sales Training (Lunch ‘N Learns, Demo Days, Sales Meetings) will be tougher to execute. Reconstructing your Product Sales Training program will require a hybrid approach, an approach that includes an online/on-demand Product Sales Training platform.

Community Predictions 2022

Vanilla Forums

Welcome…to the 7th Edition of Vanilla Forums’ Community Predictions eBook. We sat down with 22 experts to discover what's coming for community in 2022. Together, we worked out ten key takeaways for the coming year. If you run a community, are part of a community, or are debating whether or not to launch one, this eBook is for you. Check out the ten predictions we make for 2022 and prepare your community for the future.

Your Guide to Using Conversational Marketing to Drive Demand Generation

ZoomInfo

Conversations have always been at the heart of our most authentic relationships. Whether it’s a business deal or a personal connection, they are a driving force to solidify a foundation of trust. Enter conversational marketing — the new paradigm to tackling your business deals and converting prospects in minutes. Studies show the return on investment (ROI) of conversational marketing helps your marketing team drive revenue.

LinkedIn + ZoomInfo Recruiter: Better Data for Better Candidates

ZoomInfo

LinkedIn Recruiter is an effective way to start the recruitment process for an open position. But that doesn't mean there aren't some frustrating roadblocks on the network. That's where ZoomInfo Recruiter comes in, helping bridge the gap when job sourcing and communication efforts stall on LinkedIn. Check out our latest ebook for a guide to the in-depth, wide-ranging candidate and company data offered by ZoomInfo Recruiter — and make your next round of candidate searches faster, more efficient,

5 Myths - and the Truth - About Becoming a Payment Facilitator

Infinicept

Being a payment facilitator is not for everybody. The timing might be wrong. Or it might not be the appropriate model for a particular business. But the single biggest factor that gets in the way of becoming a payment facilitator is the obfuscation (lies, to tell the truth) circulating within the industry about what it takes to be a PF. We want to unpack what’s real and what’s not with a deep dive into some of the most common myths.

Underwriting 101: What is Underwriting and Why is it Important?

Infinicept

Underwriting in the payments industry is the process of assessing and verifying potential customers – including adherence to banking, brand, and governmental rules – to protect consumers from entities that want to engage in fraud or other illegal activities by accepting credit card transactions. This is essential to maintaining a safe payments ecosystem and safeguarding everyone’s money and well-being.

Product Sales Training – Transformed for Results

Traditional product sales training doesn’t always work for dispersed sales reps who can’t attend Demo Days or Lunch ‘N Learns. Online on-demand training should be a B2B rep's tool of choice. Here are just a few of the things it can accomplish for your team: Provide a deeper product knowledge. Differentiate competitive advantages. Deliver training on their laptops, where they need it.

AI in Manufacturing

Data Robot

Manufacturers want to deliver the best products on the market as quickly and ethically as possible. They want to increase productivity and profits. Their problems and needs don’t change, but the technology and solutions do. In our AI in Manufacturing eBook, you can learn how to solve your most urgent manufacturing and business needs with an enterprise AI platform.