SaaStr

MAY 3, 2023

Their mission is to help companies drive better customer success and improve net retention for businesses through different products like scaling teams, driving better in-app adoption, and building customer communities. Nick shares ten lessons learned over the past decade. Source the best internal candidate you possibly can.

Sales Hiring 178

Sales Hiring Scale Pricing Customer Success 178

SaaStr

APRIL 15, 2022

Spenser Skates is the CEO of Amplitude, one of the leading customer analytics services for enterprises and product makers. Spenser lays out the mistakes young companies will often make as they grow, and how he positioned Amplitude for growth and success. Focus on the product and expansion. What do they need from your product?

Enterprise 214

Enterprise Development Marketing SaaS 214

SaaStr

MAY 25, 2022

Fast forward to today, they are now crossing $500,000,000 in ARR growing modestly but consistently at 14% Year-over-Year: They’re also a case study of sloooowly going upmarket from the original PLG SurveyMonkey self-serve days to a sales-driven motion and product. 5 Interesting Learnings: #1. Happy 23 years old!!

Scale 247

Scale Payments Payment Solutions Payment Services 247

SaaStr

DECEMBER 8, 2022

Business leaders don’t have the advantage of building on the knowledge people already have about a product, and they’re not coming in with an alternative to something already in existence. . And then, they handed companies a compelling and easy-to-use product that quickly became a staple in the tech stack of tech companies. .

Sales Hiring 227

Sales Hiring Sales Compensation Branding 227

SaaStr

APRIL 17, 2024

They grew like crazy when they found product-market-fit and raised a big Series A and B. How Does the Classic Bread-and-Butter Startup Exit Happen This learning isn’t about multi-billion dollar mergers or acqui-hiring. You’re positioning the company to grow for the long term and could potentially have a great IPO someday.

Underperforming Technical Team 164

Underperforming Technical Team Data Development Team Review Technical Review 164

SaaStr

JANUARY 19, 2022

Read on for advice and lessons Vimeo learned along the way. When Sud took the CEO position in 2017, Vimeo was targeting consumers and creators. Lessons Learned During a Business Pivot. Vimeo CEO Anjali Sud shares how a pivot from targeting B2C creators to the B2B market put the company on the path to success.

B2C 214

B2C B2B Enterprise Leadership 214

Intercom, Inc.

APRIL 6, 2020

With so many of us looking for positive outlets for our increased time at home at the moment, we hope these articles can be helpful again. People before product and profit. People before product and profit. The post Reading list: Lessons learned about people management appeared first on Inside Intercom.

Management 181

Management Entertainment Engineering Interviewing 181

SaaStr

AUGUST 31, 2022

5 Interesting Learnings: #1. Cloudflare has marched upmarket, but slowly for a product still with a free base. And a few other interesting learnings: #6. At the same time, I learned what a margin call was and, simply embarrassingly, literally had to borrow money from my mom to pay my rent. 125%+ NRR along with 90%+ GRR.

Scale 270

Scale Cloud Revenue Scaling 270

SaaStr

DECEMBER 6, 2021

Jennifer Tejada, CEO of PagerDuty, discusses the process leading up to IPO in 2019, her main focus for the company in the years since, and the lessons she’s learned along the way. Lesson 1: You can’t plan for everything. Are those changes positive? Enter your email below for the latest SaaStr updates.

DevOps as a Service 240

DevOps as a Service Scale Cloud Interviewing 240

SaaStr

DECEMBER 5, 2022

Yet, funded startups can learn a lot from the bootstrapped ones to grow smoothly and generate revenue. Paddle’s Senior Product Manager, Allissa Chan, and Chief Strategy Officer, Patrick Campbell, share their experience of scaling a bootstrapped startup. Experiment with different plans and position the pricing as whole numbers.

Payments 130

Payments SaaS Payments Payment Solutions Venture Capital 130

SaaStr

APRIL 13, 2022

Spenser Skates is the CEO of Amplitude, one of the leading customer analytics services for enterprises and product makers. Spenser lays out the mistakes young companies will often make as they grow, and how he positioned Amplitude for growth and success. Find the right product-market fit. Look for Part 2 on Friday! ” . .

Construction 204

Construction Benchmarks Product Marketing Enterprise 204

SaaStr

MAY 13, 2019

Very nice pages were added for sponsors, hiring, and other new products. The redesign also integrated our non-blog post content much more deeply than before — tripling the content in our feed. New visitors to SaaStr.com, for a few brief weeks, saw all our amazing products. It certainly wasn’t positively impacted.

Scale 155

Scale Scaling Engagement Subscription 155

SaaStr

MARCH 7, 2021

I thought it would be worth drilling down deeper into each of them, and sharing the learnings and mistakes: 1/ Spending less time fixing things, more time recruiting senior folks to own them. As I learned later, we never lost a customer I actually visited, at least not on my watch. We went cash-flow positive around $4m in ARR.

Part-Time VPE 270

Part-Time VPE Sales Recruiting Sales Hiring Scale 270

SaaStr

MARCH 2, 2022

In the early days of SaaS, it was difficult to predict how users would interact with new products. Now, however, the focus is on product-led growth. This is especially true for product-led growth companies that rely on data to understand uptake and revenue. Category creation takes persistence and patience.

Outsourcing Services 214

Outsourcing Services Scale Outsourced Development Marketing 214

SaaStr

MAY 19, 2022

Pulling from the lessons he’s learned at 1Password, Jeff shares seven essential drivers to becoming a multi-billion dollar company. Building a great product. If your product is so wonderful that people would buy it themselves, you don’t need to sell it to them. You can use product-led growth even in an enterprise model.

Development Team Review 245

Development Team Review B2C Compensation Technical Review 245

SaaStr

DECEMBER 26, 2022

Another exciting trend is that more products are being bought than ever before. Companies are witnessing slight pricing pressure, with the average spend per product dipping slightly. . Categories like customer success, learning management platforms, and onboarding software are witnessing increased investments. .

Software Review 204

Software Review Software Azure Cloud 204

ChurnZero

MAY 4, 2023

Further, two-thirds of companies (66%) with an online community say it has a positive “impact on customer retention.” Finally, a whopping 90% of brands with online communities “say that suggestions from the community have been used to improve products or services.” Ambassadors are recognized with a badge and custom profile picture.

Development Team Review 98

Development Team Review Technical Review SaaS Scale 98

Upscope

MAY 7, 2021

This "Live" SaaS resource list is being built as we develop, launch and grow a new product. We'll list our current SaaS lessons learned with reference to all the blog posts, podcasts and videos we've read AND state how we're using these lessons learned for a new product we are launching later in 2021.

Construction 52

Construction SaaS Sales Hiring Onboarding 52

ChurnZero

FEBRUARY 15, 2024

Speaking from my experience as a community strategist, I’ve learned a lot about what works and what doesn’t. Here are the lessons I’ve learned. This one-on-one interaction is more personal, making it more likely for team members to respond positively. 8: Treat your community differently from a blog.

ChatGPT 52

ChatGPT Technical Review Engagement Strategy 52

Totango

DECEMBER 6, 2021

Then, we’ll review how the freemium model has emerged as the optimal way to introduce prospects to SaaS products. A positive post-sale experience encourages customers to expand their use of a brand’s products, renew their subscriptions and become loyal brand advocates, referring new customers who will soon become loyal advocates as well.

Scale 92

Scale Strategy Technical Review Customer Success 92

Buffer Resources

OCTOBER 24, 2023

But, during my day job, I noticed that quality content (blogs and web copy readers would actually engage with) was missing from most service offerings.    Here are five lessons I learned along the way that I wish I had known sooner.  I also kept writing, mostly for affiliate marketing agencies, as a side hustle.

Outsourcing Services 110

Outsourcing Services Scale Outsourced Development Underperforming Technical Team 110

SaaStr

JANUARY 12, 2022

On both SaaStr University and Twitter, we had 30+ founders, CEOs and execs share their top, tough learnings from losing one of their top customers. ” — Tyler Hogge, SVP Product, Divvy. Indeed this was also my #1 mistake and the #1 I see from so many startups learning to go upmarket.

CTO Hire 285

CTO Hire Sales Hiring New CTO CTO 285

SaaStr

JANUARY 21, 2022

Dorian Stone , Head of Organizations Revenue at Grammarly, is here to share lessons from his experience of scaling the company from consumer to SMB to Enterprise to help you steer your expansion efforts in the right direction. Simply because their product was being used in a professional setting didn’t mean it was a product-market fit.

Scale 214

Scale SMB Enterprise Sales Hiring 214

Neil Patel

APRIL 23, 2021

They are tweeting about your latest product, leaving a comment on your blog, posting a Facebook update about their customer experience, and much more. Consider these scenarios: What if your product/service sparks too much criticism? Many blogs reported the fact as a negative public relations case. The lesson here?

Management 145

Management Social Media Sales Hiring Branding 145

Upscope

JUNE 1, 2021

This lessons learned series is part of our live SaaS resource list we're building while launching a new product. First time founders talk about product, more experienced founders talk about distribution and TAM. What one lesson about TAM was the most important and why? Product positioning is critical.

Marketing 52

Marketing Onboarding Technology Revenue 52

SaaStock

MARCH 29, 2019

Many of the lessons that these attendees picked up are of evergreen quality. Below is a particularly great roster of write-ups, all filled with lessons, experiences and kind words. Here are 10 lessons we extracted from them. Sebastian Lambert, picked this key lesson from Kieran Flanagan. Anything less is not acceptable.

Scale 103

Scale Sales Hiring CTO Hire Social Media 103

ChurnZero

NOVEMBER 4, 2022

Discover the lessons these three SaaS CEOs have learned from leading customer-centric businesses through an economic slump, and how you can apply them. They are best positioned to find, synthesize, and contextualize feedback. If you get in that position,” says Alex, “you’re truly indispensable as a CS leader or CSM.”.

Customer Success 98

Customer Success Scale SaaS Finance 98

Intercom, Inc.

DECEMBER 10, 2019

Our industry is in the midst of a big philosophical debate about the fundamental way of thinking about how we build our products, with the focus shifting from the outputs of what we build to the business outcomes generated by those outputs. The Product Impact Framework felt like a natural progression from features to outcome.

Retention 281

Retention Metrics Scale Startup 281

Neil Patel

FEBRUARY 4, 2021

My blog attracts millions of viewers, and accolades have stacked up for entrepreneurship, marketing, and influence. Neil Patel’s foray into digital marketing began with his blog. As Neil learned tips, tricks, and best practices, he decided to share what he learned on a blog to help other businesses find similar success.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

Buffer Resources

SEPTEMBER 11, 2023

The compounding network growth, career growth, personal brand growth, etc has translated into referrals, positive recommendations and 6 figure client contracts. Sales: The ability to persuade others to buy a product or service. LinkedIn is a great way to find potential leads who are interested in the products or services you sell.

Sales Recruiting 125

Sales Recruiting Sales Hiring Scale Social Media 125

SaaStr

JANUARY 6, 2023

On any given day, the enterprise buyer has many priorities that will come before your product, and those priorities may not be what you expect. In this session, Attentive Co-founder & CEO Brian Long walks through some of the lessons learned at Attentive on their path to over 5,000 customers in 5 years.

Enterprise 130

Enterprise Sales Funnel Innovation Branding 130

Buffer Resources

JUNE 22, 2023

In this article, learn from Jahleane’s experiences and her advice for creators. It just so happens that her life embodies the lessons and advice she shares, so she can connect with her audience of 20-somethings seeking to grow their career. Embrace authenticity in your content No one can share your story like you.

Social Media 87

Social Media Payments Payment Methods Technical Review 87

Intercom, Inc.

MARCH 15, 2018

Partnering with the Infrastructure, Data and Developer Productivity teams, his group builds the tools that support every Stripe engineer and keep Stripe reliable and performant. All the while, he’s been sharing his latest thoughts on infrastructure, devtools, management and more, on his Irrational Exuberance blog. I was at Yahoo!

Engineering 214

Engineering Management Merchant Services DevOps as a Service 214

How To Buy Saas

FEBRUARY 17, 2021

So now you can proceed with practical steps and learn the course making with this simple and easy tool. It will not only teach you through webinars and blogs but also guide you in real-time about the outline creation and other steps of the online course and membership website building. Inside each chapter, you can improve a lesson.

Payment Methods 64

Payment Methods Technical Review Systems Review Payment Services 64

Upscope

JUNE 1, 2021

This lessons learned series is part of our live SaaS resource list we're building while launching a new product. There are a number of different positioning, marketing and sales models and picking the right one for your target market makes a big difference to your growth rate. However, for Vuclip, it worked.

Strategy 52

Strategy Marketing Sales Hiring Enterprise 52

SaaStr

APRIL 23, 2019

Brex Co-Founder and CEO Henrique Dubugras will talk about what he’s learned building the fastest-growing B2B company. Learn what he did differently the second time around and the specific decisions he made to drive growth among B2B companies with Brex. How they came up with the idea of Brex, and product market fit.

Sales Hiring 162

Sales Hiring Sales Recruiting Scale Payment Methods 162

SaaStr

JUNE 27, 2019

Growing a company’s revenues, customer base, team, process, and product doesn’t just happen without major work and strategy. Erica will share the five critical steps (and some lessons learned along the way) for scaling in the enterprise. Both sides benefit from learning from each other. Want to see more content like this?

Scale 179

Scale Enterprise Scaling Sales Hiring 179