SaaStr

NOVEMBER 21, 2020

119% net revenue retention. Asana, 130% net revenue retention. Fastly, 130% net revenue retention. PagerDuty, 139% net revenue retention. Zoom, 140% net revenue retention. Slack, 143% net revenue retention. 146% net revenue retention at IPO. Twilio, 155% net revenue retention. As It IPOs.

Retention 324

Retention SMB SaaS Enterprise 324

User Pilot

APRIL 22, 2024

In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development. But what strategies work? Book a demo to give it a try.

Customer Success 83

Customer Success Retention Software Review Customer Lifetime Value 83

The Daily Egg

NOVEMBER 14, 2022

Customer acquisition and customer retention are two halves of the same coin. The post The Differences Between Customer Acquisition and Retention appeared first on The Daily Egg. They both revolve around building good customer relationships to grow.

Acquisition 177

Acquisition Retention 177

SaaStr

NOVEMBER 22, 2021

Dear SaaStr: Do Salary Increases Help With Retention? Moderate overpaying does not appear to create any stronger retention. Year-end and time-based bonuses lead to some retention, but maybe not the right kind. Massive overpaying increases retention of the so-so and mediocre. Don’t let it go. But you gotta try.

Retention 234

Retention Startup Investment Sales 234

User Pilot

OCTOBER 22, 2023

Optimizing your retention funnel is a term that gets thrown around a ton in the product-led world, but what does it really mean? In this article, we’re going to discuss what the retention funnel really is and how you can perfect it. What is a retention funnel? If you’re confused and looking for the answer, we’ve got you covered.

Retention 96

Retention SaaS Customer Lifetime Value Churn 96

Intercom, Inc.

AUGUST 23, 2022

Customer retention has never been more critical to business success than it is today. Shifting focus to customer retention can actually be twice as powerful as customer acquisition. Why great customer support is the key to customer retention. How to drive retention from customer support.

Customer Support 211

Customer Support Retention Headcount Customer Lifetime Value 211

User Pilot

JUNE 19, 2023

What is cohort retention analysis? How do you leverage it to reduce churn and improve your retention rates ? TL;DR Cohort retention analysis tracks how distinct groups of users engage with the product over a period of time. What is cohort retention analysis? Cohort retention analysis heatmap.

Retention 93

Retention Social Media Customer Lifetime Value Acquisition 93

User Pilot

OCTOBER 30, 2023

As SaaS categories become increasingly competitive, customer retention optimization emerges as the key differentiator between thriving and fading companies. However, with a good product and a combination of the right retention strategies, it’s possible to retain a high percentage of your users. What is customer retention?

Retention 94

Retention SaaS Churn Engagement 94

User Pilot

MAY 29, 2023

Have you ever come across a retention table and wondered what it all means? Cracking the retention table will provide invaluable insights into user behavior and retention. So, if you want to boost your customer retention , you should know how to interpret and analyze the retention table. What is a retention table?

Retention 90

Retention Trends Engagement Churn 90

SaaStr

SEPTEMBER 29, 2022

Dear SaaStr: How Do I Do My Retention Negotiation in an Acquisition? A few thoughts on retention compensation when you are acquired. Second, understand there are both carrots and sticks that acquirers can employ, and that the retention may involve a combination of both. Even if they haven’t told you yet.

Acquisition 244

Acquisition Retention Payments Compensation 244

Totango

APRIL 4, 2024

Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion. If you asked your customer success (CS) and sales leaders this question, what do you think each of them would say?

Customer Success 89

Customer Success Retention Revenue Sales 89

User Pilot

DECEMBER 7, 2023

In this guide, we’ll show you the difference between renewal rates and retention rates so you know which product analytics to focus on! Meanwhile, the retention rate is the percentage of customers who continue to use a product. Retention tables are an effective way to see your retention rates for different cohorts at a glance.

Retention 103

Retention Subscription Payment Features Churn 103

User Pilot

AUGUST 9, 2023

Wondering how to calculate customer retention rate and why? It’s important to measure the customer retention rate to see how well your product retains customers and to monitor any changes to try and improve it. TL;DR Customer retention rate measures the percentage of customers a company keeps over a specific timeframe.

Retention 98

Retention Customer Lifetime Value Churn Metrics 98

User Pilot

DECEMBER 23, 2023

New user retention is essential for product success. It also explores: The difference between retention and churn The importance of tracking retention Various stages of user retention How to measure it effectively What retention metrics to track, and Tried and tested strategies to increase user retention.

Retention 95

Retention Customer Lifetime Value Social Media Churn 95

User Pilot

NOVEMBER 29, 2023

Looks like it’s time to call in a retention specialist. A dynamic retention specialist will implement proactive strategies to improve the customer experience and increase loyalty, thus improving customer retention. Measuring KPIs to gauge the success of retention efforts. What is a retention specialist?

Retention 102

Retention Customer Lifetime Value Churn Outsourced Development 102

User Pilot

APRIL 11, 2023

Understanding the average customer retention rate for your industry is critical to determining the health of your business. It tells you whether your customer retention rate is too low or just good enough. If customers are the lifeblood of any business, then customer retention is the glue that holds it all together.

Retention 98

Retention Automotive SaaS Customer Lifetime Value 98

SaaStr

AUGUST 25, 2020

Q: What is more important, getting new customers or customer retention? It’s a trick question, of course — the crazy high net negative churn of top SaaS companies means that of course retention matters more than new customers. And yet … there’s no point in doing customer retention if you don’t have enough customers. ??.

Retention 281

Retention Scaling Churn Engineering 281

Chargebee

DECEMBER 8, 2023

Leaders and investors across various industries and markets are looking more closely than ever into Net Retention Revenue [NRR], voluntary churn [customers wanting to move out of our platform], and involuntary churn [payment failures, disputes].

Retention 76

Retention Churn Payments Management 76

Chargebee

FEBRUARY 29, 2024

#Customer Acquisition or Customer Retention: Which Costs More? Customer acquisition and customer retention both play a major part in the growth and development of any successful business. Why Retention is Important When it comes to keeping current customers engaged […]

Acquisition 75

Acquisition Retention Engagement Development 75

User Pilot

NOVEMBER 24, 2023

Which one is better, customer acquisition vs retention? This article will examine customer acquisition and retention and determine which one you should focus on. Customer retention keeps existing customers interested and engaged to ensure their ongoing loyalty and repeat business. What is customer retention?

Acquisition 101

Acquisition Retention Customer Lifetime Value Churn 101

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Book a demo now if you want to improve retention in your company and increase revenue.

Retention 98

Retention Social Media Customer Lifetime Value Churn 98

User Pilot

JANUARY 19, 2023

Looking to improve your retention rates by reducing customer retention costs? This is why it’s critical to understand retention costs and how to reduce them. In this article, we’ll explore customer retention costs. Customer retention cost (CRC) is the amount you spend on customer retention over a specific period.

Retention 97

Retention Customer Lifetime Value Onboarding Acquisition 97

Chargebee

DECEMBER 31, 2023

Your employees play a vital role in improving retention rates, from communicating value during the sales process to providing first-class customer service. In this article, we’ll discuss what customer retention automation is and share 10 of our favorite automation strategies for […]

Retention 98

Retention Churn Acquisition Subscription 98

User Pilot

APRIL 16, 2024

With multiple businesses offering similar goods and services in today’s competitive market, customer loyalty and retention are critical to success. In this article, we will examine what customer loyalty and retention mean, how to measure them, and strategies that can help you improve both. How to measure customer retention?

Retention 52

Retention Customer Lifetime Value Software Review SaaS 52

User Pilot

JULY 31, 2023

Looking to power up your retention marketing strategy? This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue.

Retention 97

Retention Strategy Marketing SaaS 97

Intercom, Inc.

OCTOBER 4, 2022

A few years ago, we published The Customer Retention Starter Kit which helped thousands of businesses retain more customers over the long term. We’ll show you how to create a truly targeted customer retention messaging campaign that turns struggling signups into a series of churn-resistant power users. ?.

Retention 118

Retention Communication Engagement Churn 118

SaaStr

JULY 7, 2023

“Retention is the new acquisition,” says Co-Founder and CEO of Insider, Hande Cilingir. Harvard Business School Research says that “increasing customer retention rates by only 5% increase a company’s profits by 25-95%.” Customer retention means building relationships with people. That’s huge! a feat Insider has achieved.

Retention 175

Retention Software Review Revenue Systems Review 175

User Pilot

NOVEMBER 27, 2023

Wondering how churn rate vs retention rate are different? Both metrics are important to track if you want to implement a successful product retention strategy. Other important metrics related to churn and retention efforts. Ways to analyze churn and improve retention rates based on the data.

Churn 89

Churn Retention Benchmarks Customer Lifetime Value 89

User Pilot

SEPTEMBER 21, 2023

A customer retention model helps you predict what customers want using data. It helps you generate insights from past user behaviors, and you can use that information to design customer retention strategies that work. This article breaks down different customer retention models and how they can help your SaaS growth efforts.

Retention 100

Retention Customer Lifetime Value Machine Learning Artificial Intelligence 100

User Pilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. Launching customer retention programs that reward loyal customers.

Retention 88

Retention Strategy Management Churn 88