SaaStr

APRIL 20, 2021

Q: What core SaaS metrics should we obsess about? Beyond MRR growth + managing the burn rate — which really are all that matters … you should obsess over improving every key metric and KPI. First just establish your baseline, for better or worse, in each key metric. Maybe your NPS isn’t that high.

Metrics 285

Metrics SaaS Churn Engineering 285

SaaS Metrics

APRIL 24, 2024

The knowledge you can gather from here helps optimize business operations, ease workflow, Read more The post Plumbing Metrics: Key SAAS for Every Business first appeared on SaaS Metrics. This blog post aims to delve deep into understanding how Software as a Service tools (also known as SAAS) play a vital role in plumbing businesses.

Metrics 52

Metrics Business SaaS Technology 52

SaaStr

DECEMBER 3, 2023

So over the past decade-and-a-half we’ve come up with a lot of yardsticks, metrics and rules for SaaS companies. E.g.,: CAC of < 12 months is Good-to-Great Paying sales reps 25%-30% of what they close is Good A burn ratio of 1 or less is Good These metrics do sort of work, if you have some capital to spend (i.e., They don’t.

SaaS Payments 196

SaaS Payments Metrics Payments SMB 196

User Pilot

JANUARY 28, 2024

Tracking relevant product performance metrics allows you to assess how successful your product is at satisfying user needs and achieving business goals. What metrics should you track though? Our guide covers 11 key performance metrics to analyze at different stages of the customer journey. What are product performance metrics?

Metrics 104

Metrics Customer Lifetime Value Business SaaS 104

SaaStr

JANUARY 20, 2021

The thing is, sales is variant, and sales pipelines have big data quality issues — and worse, sales as a metric is a lagging indicator. If you set as a top corporate metric growing your LVR about 10-20% greater than your desired MRR growth — and you have a consistent sales team — you’ll hit your revenue goals.

Metrics 347

Metrics SaaS Revenue B2B 347

User Pilot

FEBRUARY 26, 2024

Digital product metrics reveal how customers interact with your product. However, not all metrics are created equal. In this article, we hone in on the best metrics for product teams looking to drive product growth. We discuss 15 of the most important metrics and examine what to consider when choosing which metrics to track.

Metrics 98

Metrics Customer Lifetime Value Scale SaaS 98

User Pilot

APRIL 10, 2024

Other retention metrics to track include product stickiness, customer lifetime value, expansion MRR, and NPS scores. Important retention metrics to track Keeping an eye on the right numbers is key to winning the user loyalty game. Stickiness metric formula. User retention rate formula. Customer lifetime value formula.

Retention 98

Retention Metrics Strategy Management 98

User Pilot

SEPTEMBER 25, 2023

You just need to ensure you can get started correctly and the metrics you should report on to get the critical metrics. TL;DR SaaS reporting helps to track key metrics and inform the right decisions backed up with data. Databox can take your data and help you visualize your key metrics.

Metrics 101

Metrics SaaS Customer Lifetime Value Acquisition 101

SaaStr

NOVEMBER 15, 2022

Metrics are the key to evaluating success and setting goals, but not every SaaS business should orient itself around the same one-size-fits-all numbers. This flexible mindset creates just the right conditions for embracing evolving business models and new metrics. The Metric Monolith: The Rise and Fall.

Metrics 205

Metrics Machine Learning Artificial Intelligence Technical Review 205

User Pilot

MARCH 18, 2024

Let’s explore how a new user activation dashboard works, look at the key metrics you need to include in it, and see how it can help you unlock ways to retain more customers. A new user activation dashboard monitors and reports on activation metrics, identifying conversion bottlenecks and helping you improve the onboarding experience.

Metrics 99

Metrics Trends Onboarding Acquisition 99

Kellblog

FEBRUARY 9, 2023

I recently did a consulting project where I worked with an experienced executive to provide a crash course in SaaS metrics. As a teaser, here’s the first part it: The post My SaaS Metrics Syllabus appeared first on Kellblog. Here is a link to the outline.

Metrics 133

Metrics SaaS Consulting 133

User Pilot

MARCH 7, 2024

What metrics you should track? Other popular user engagement metrics include user activation rate , DAUs/WAUs/MAUs , user stickiness , product usage frequency, NPS, CSAT , customer retention rate , and customer churn rate. If your product is designed to be used daily, like a fitness tracker, DAUs are the key metric.

Engagement 103

Engagement Metrics Underperforming Technical Team Scale 103

Tom Tunguz

MARCH 28, 2021

UIPath’s metrics rank it as one of the fastest growing and capital efficient businesses today. The transition apparent in the metrics must have been a tremendous effort internally, but the dividends are plain to see in the S-1 and even more so when the company begins trading. The services gross margin is -19%.

Payment Services 359

Payment Services Metrics Payment Solutions Payments 359

User Pilot

JANUARY 15, 2024

With an abundance of product analytics to track, having a robust SaaS KPI dashboard is essential to monitor the metrics that matter most. TL;DR A SaaS dashboard can be used to track important metrics and key performance indicators. You need to set goals and gather data to properly track metrics through your SaaS dashboard.

Metrics 102

Metrics SaaS Customer Lifetime Value Retention 102

Kellblog

OCTOBER 10, 2023

Last month I spoke at SaaStr Annual 2023 on The Strategic Use and Abuse of SaaS Metrics (video here ). While the strategic use of metrics is key, poor tactical presentation of metrics can lead to anything from obsfucation to disaster. Don’t be a Smooth (metrics) Operator. Templates build trust.

Metrics 93

Metrics SaaS 93

User Pilot

JANUARY 8, 2024

A product adoption dashboard helps you visualize key adoption metrics so you can make data-driven decisions and boost user engagement. The most important metrics to track and why they matter. TL;DR A product adoption dashboard tracks and displays key metrics related to how users engage with your product.

Metrics 101

Metrics Customer Lifetime Value Engagement Onboarding 101

User Pilot

MARCH 31, 2023

Analytics vs metrics – how do they differ from each other? Though both are important, analytics and metrics have distinct meanings and purposes in your data analytics process. In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business.

Metrics 97

Metrics Customer Lifetime Value Data Analysis Engagement 97

Tom Tunguz

AUGUST 20, 2020

introduced a gem of a new metric : month zero cash-on-cash payback. It’s not a metric one sees very often in pitch decks. But it’s another metric to add to the toolkit. Where does ZCP fit into the panoply of metrics for SaaS companies? It’s a cash accounting metric, not an accrual accounting metric.

Metrics 346

Metrics Payments Banking Sales 346

SaaStr

APRIL 30, 2022

Check out this 2018 Europa session with Guillaume Princen, Head of France and Southern Europe @ Stripe, where he talks about the metrics you need to be focused on in your startup. If you don’t have the time to watch the whole session, here are the main metrics you should be mindful of. MRR, obviously. We talked about churn.

SaaS Payments 228

SaaS Payments Metrics Payment Methods Scale 228

User Pilot

JUNE 26, 2023

Want to track the different types of product metrics to get product growth insights ? Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. However, it isn’t easy to choose the right product metrics from the many SaaS metrics available.

Metrics 86

Metrics Customer Lifetime Value SaaS Acquisition 86

Teamgate

JANUARY 11, 2023

If you are in the SaaS industry and not already tracking metrics – you should be! In this blog post we are keeping things very simple, providing readers with a glossary of definitions for the key SaaS metrics.

Metrics 97

Metrics SaaS 97

Tom Tunguz

SEPTEMBER 19, 2021

The breadth of the solution is hard to convey, unless you visit the features page ; when printed it’s more than 100 pages long. If that’s not a suite… Founded ten years ago, the company has scaled rapidly selling their software management suite to small and large companies alike. Revenue, $M. Revenue Growth. -. Gross Margin.

Metrics 307

Metrics Outsourced Development Scale Cloud 307

SaaSOptics

SEPTEMBER 29, 2021

We partnered with Fulcrum Equity Partners to get the inside scoop from investors on which customer success metrics they look for and why.

Customer Success 218

Customer Success Metrics 218

SaaS Metrics

MARCH 23, 2024

Understanding the connection between plumbing and Software as a Service (SaaS) metrics can offer valuable insights into overall performance and potential areas for growth. Read more The post Plumbing and SaaS Metrics: Making the Connection first appeared on SaaS Metrics. This article will.

Metrics 52

Metrics SaaS Software Operational efficiency. 52

SaaStr

NOVEMBER 18, 2020

SaaS metrics can be more confusing than one might think. My SaaS Metrics Primer: * ARR always = 12x MRR. Look, ARR and MRR aren’t really GAAP metrics. This sounds minor, but it isn’t. “Burn Rate” is another non-GAAP but critical SaaS metric, and it’s exactly how much cash goes out the door.

Metrics 230

Metrics Banking Scale Churn 230

Tom Tunguz

JULY 8, 2019

When I shared the Redpoint SaaS Metrics Template, I wrote about the difficulty I had identifying key engineering metrics. I’ve updated the template with a few metrics. I think these three metrics provide a sense of engineering efforts for boards and executives to discuss. 1 minus reliability is the percentage downtime.

Metrics 187

Metrics Engineering SaaS Startup 187

User Pilot

DECEMBER 4, 2023

From your website to the in-product experience, there are countless CRO metrics to track. This article provides 12 of the most important CRO metrics to help you measure growth at every step of the customer journey. For each metric, we explain what it means, why it’s important, and how to measure it. What are CRO metrics?

Metrics 88

Metrics Customer Lifetime Value SaaS Mobile 88

Predictable Revenue

DECEMBER 16, 2021

The post How Technical Credibility & Metrics Will Help You Close More Deals appeared first on Predictable Revenue. As a sales rep it's critical that you're credible about how technical things interact so that you can help customers get to their intended outcome.

Metrics 232

Metrics Revenue Sales Strategy 232

The Daily Egg

SEPTEMBER 12, 2021

These days, The post What are some of the most important ecommerce analytic metrics you need to know appeared first on The Daily Egg. It’s essential to know the precise information to make an informed decision when it comes to running an eCommerce business.

Metrics 319

Metrics Business 319

User Pilot

MAY 16, 2023

What are value metrics? We also examine a few examples of how companies use value metrics in their pricing strategy. TL;DR Value metrics are the features of a product that customers associate with its value and are happy to pay for. To identify your value metrics look at your product use cases. Why do they matter?

Metrics 98

Metrics Customer Lifetime Value SaaS Pricing 98