Totango

JULY 16, 2019

Key metrics include: Business metrics that demonstrate how product engagement affects revenue. Adoption metrics that reveal how a customer uses the product. Outcome metrics that reflect product ROI. Remember, customer metrics should always lead to action. Take the information and use it to generate customer value. .

Customer Lifetime Value 68

Customer Lifetime Value Outsourced Development Product ROI Customer Success 68

Totango

MAY 23, 2019

You might look at measurements such as: Usage Data: If a customer is using the product frequently or is heavily leveraging specific functions, then it is time to offer them access to premium features or other advanced products. Product ROI: What do your business success metrics tell you about the ROI a customer is enjoying?

Customer Success 74

Customer Success Product ROI Enterprise Metrics 74

Totango

APRIL 5, 2019

Adoption Metrics: Measuring the customer’s use of the product. Outcome Metrics: Measuring the customer’s product ROI. Remember, all customer success metrics should lead to action. Gathering insight into the areas listed above should enable you to proactively engage with customers.

Customer Success 72

Customer Success Metrics Customer Lifetime Value Product ROI 72

Totango

JULY 16, 2019

Key metrics include: Business metrics that demonstrate how product engagement affects revenue. Adoption metrics that reveal how a customer uses the product. Outcome metrics that reflect product ROI. Remember, customer metrics should always lead to action. Take the information and use it to generate customer value. .

Customer Lifetime Value 48

Customer Lifetime Value Outsourced Development Product ROI Customer Success 48

SmartKarrot

OCTOBER 18, 2021

Running client check-ins and quarterly business reviews for nominated accounts to demonstrate product ROI, assess client health, and identify future needs. Educating customers on terminology, features, and the benefits of Lighthouse. Managing customer billing and renewals.

Sales Recruiting 19

Sales Recruiting Customer Success Payment Services Payment Facilitation 19

SmartKarrot

FEBRUARY 15, 2022

Design, develop, and deliver operational reports and analyses, i.e., the status of findings, report of unworked opportunities, and projected cost savings/increased revenue that demonstrate product ROI.

Customer Success 19

Customer Success Technical Advisors Sales Hiring Scale 19

Totango

APRIL 28, 2021

A customer-centric culture means putting greater emphasis on long-term metrics and practical business ROI. The customer’s use of the product. The customer’s product ROI. It’s important to measure your success against metrics that have a direct impact on how the customer uses the product.

Enterprise 71

Enterprise Product ROI Customer Success Engagement 71