Churn Related Topics 
SaaStr
MARCH 28, 2024
Dear SaaStr: How Do I Best Prevent Churn? You can’t eliminate churn. You can hide churn (e.g., My top suggestion is: Measure churn carefully, and consistently. Usually, your smallest customers will churn at the highest rate. And set a big annual goal to drive churn down say 20%. Instead, you drive it down.
SaaStr
MARCH 8, 2024
The burn and the churn. The burn was at a stunning $2m a month, and the churn had spiked. It’s sort of a death spiral: High churn, but no burn = struggle, but the engine self-perpetuates to an extent. What’s really hard to solve is The 3H’s: High Growth for a while — but High Churn. And High Burn.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SaaStr
FEBRUARY 20, 2024
So lately I’ve listened to a few calls from churned customers from portfolio companies. Get on the phone with all your churned customers, if you can. Image from here ) The post When a Struggling Customer Churns, You Learn How Important You Are appeared first on SaaStr. How much of a vitamin vs. a painkiller are you?
SaaStr
DECEMBER 14, 2020
“Churn” is a term we all use in SaaS as a core metric, but its roots, as near as I remember and can tell, come from our B2C colleagues. Folks churn out of their Verizon plan, their Netflix subscription, etc. And sometimes they’ll churn even just for a modestly better deal. the dynamics are similar.
Advertisement
A successful customer onboarding process improves efficiency, increases capacity and decreases churn. Customer onboarding is a very crucial – yet sometimes overlooked – step in the customer journey. This playbook features tips from industry leaders and outlines all the steps needed to create a best-in-class onboarding experience.
SaaStr
APRIL 26, 2021
Everyone seemingly became an expert in churn. Your churn rate should be 0.123909% per month. Churn is not a GAAP metric. In fact, Christoph Janz had a great post a ways back noting how even public companies define churn differently. But they excluded churn in the first 60 days. It should be net negative.
User Pilot
SEPTEMBER 19, 2023
As your business grows and your focus shifts from acquiring new customers to retaining existing ones, churn prediction becomes an invaluable tool in your toolkit. Accurate churn prediction models help you improve the customer experience and prevent voluntary customer departures. What is churn prediction? Churn is expensive.
Advertisement
Think your customers will pay more for data visualizations in your application? Five years ago they may have. But today, dashboards and visualizations have become table stakes. Discover which features will differentiate your application and maximize the ROI of your embedded analytics. Brought to you by Logi Analytics.
Speaker: Johanna Rothman - Management Consultant, Rothman Consulting Group
Frustrated customers = high churn! The goal is to discover these reasons before customers churn. Armed with this insight, teams can implement well-informed strategies, preserving customer allegiance and diminishing the prevailing churn rates. This objective can be achieved by analyzing a blend of leading and lagging indicators.
Advertiser: ZoomInfo
Quarterbacking your customers to long-term success and growth is proven to combat churn and transform customer success teams into revenue-drivers. Develop an effective customer health scoring model to mitigate churn and identify opportunities across your customer base. Satisfaction won’t cut it. But where do you start?
Advertisement
Churn starts within the first 30 days of customers purchasing a product. A lot of it comes down to the first impression customers get through the onboarding process. A poor experience can result in losing current and future customers, and unnecessary overhead.
Advertiser: Vanilla Forums
But without a clear understanding of a product’s capability, or the value it creates for customers, churn is unavoidable. As the eyes and ears of an organization, Customer Success can drive acquisition, expansion, and retention.
Advertiser: Data Robot
But rapid change, vendor churn, hype and jargon make it increasingly difficult to choose an AI vendor. You know you want to invest in artificial intelligence (AI) and machine learning to take full advantage of the wealth of available data at your fingertips.
Speaker: Collin Stewart, Co-Founder & Co-CEO, Predictable Revenue
In this webinar you will learn how to: Determine if your product is addressing a need within the market; Align your messaging, channels and tactics; Shape your sales strategies to reduce churn; Measure the effectiveness of your strategies in relation to your revenue; And more! October 29, 2019 11:00 AM PDT, 2:00 PM EDT, 7:00 PM BST.
Speaker: Jamie Bernard, Sr. Product Director and Product Management Practice Lead at Nexient, an NTT Data Company
If you can simplify your onboarding process and show your product's value from the beginning, you can lower customer churn and increase the usability of your product. In this webinar we will review: The elements of good customer onboarding. Examples of successful product onboarding strategies.
Expert insights. Personalized for you.
217 
Let's personalize your content