Tom Tunguz

NOVEMBER 12, 2023

Recently, I was on the HR Heretics podcast and we talked about the increasing efficiency of software companies (in addition to other topics including the implications of AI for executives, how to diligence a candidate, & what board members expect of their people leaders). I wonder what trends we’ll see in 2033.

Software Review 308

Software Review Trends Revenue Software 308

SaaStr

APRIL 7, 2024

It ended up being super popular, and a fresh take on a lot of topic we talk about a lot on SaaStr. Don’t be swayed solely by impressive resumes or acronyms; instead, seek out those individuals who you would personally buy your product from. Not to figure out product-market fit, or to literally be the first seller. #3.

Sales Hiring 237

Sales Hiring Scale Headcount Sales 237

SaaStr

JANUARY 4, 2023

Topic: Sales-led vs. Product-led? Workshops topics are more specific, more actionable, and always have Q&A. Do you have a specific, actionable topic you want to share as a speaker during an upcoming Workshop Wednesday? CRO Jason Eubanks: Sales-led vs. Product-led? Up Next: Wednesday, January 11th @ 10AM.

Startup 227

Startup Sales SaaS 227

SaaStr

NOVEMBER 18, 2023

Dear SaaStr: What are some best practices for selling a new product/service to your existing SaaS clients? Second, be thoughtful about selling products to different stakeholders at your existing customers. Spencer Skates, CEO of Amplitude, has a great deep dive here on that topic. First, make sure your NPS is high.

Customer Success 236

Customer Success Sales SaaS Marketing 236

SaaStr

SEPTEMBER 8, 2023

We bring in a top, tactical SaaStr speaker live on Zoom for a deep dive on a core topic, then open it up for some great AMA! So our weekly live Workshop Wednesdays have been a hit! ! Almost 4,000 folks have signed up so far! Sign up for free Workshop Wednesdays here !

Product Marketing 237

Product Marketing Marketing 237

Buffer Resources

OCTOBER 17, 2023

50 AI prompts to kickstart your creativity  Create a post that features [number] essential tools or resources for [target audience] related to [topic] ( use ). Generate a post that highlights [number] creative ways to use [product/service] for [target audience] ( use ).

AI 127

AI Social Media Trends Engagement 127

Tom Tunguz

MARCH 2, 2024

The applications & the developer tooling around the massive AI commodity brokers is the next phase of development - where product differentiation & distribution differentiate rather than brilliant, raw technical advances. 2 1 MMLU measures 57 different tasks including math, history, computer science & other topics.

AI 208

AI Azure ChatGPT Benchmarks 208

SaaStr

NOVEMBER 1, 2022

Topic: The Playbook to Building a High-Performing Team and Retaining Top Talent with Snowflake. Workshops topics are more specific, more actionable, and always have Q&A. Live, November 16th at 10 am: The Importance of OS Communities: Product Incubators and Your Best Marketing Asset with Gitlab. Apply here to speak.

Metrics 221

Metrics Engineering Enterprise SaaS 221

SaaStr

FEBRUARY 7, 2023

Take a look at just some of the topics and mentors hosting Braindates: Core metrics to track for SAAS with Tarush Aggarwal, Founder & Ceo at 5X Pricing as a growth lever – How, what, why? First, you can join an existing Braindate on a topic that catches your attention. Happy Brain-dating! See you at SaaStr APAC.

VP of Engineering 231

VP of Engineering Technical Cofounder Outsourcing Services CTO Coach 231

Tom Tunguz

APRIL 6, 2024

Product managers & designers working with AI face a unique challenge: designing a delightful product experience that cannot fully be predicted. Traditionally, product development followed a linear path. A PM defines the problem, a designer draws the solution, and the software teams code the product.

Artificial Intelligence 100

Artificial Intelligence AI Search AI Machine Learning 100

SaaStr

OCTOBER 8, 2021

As OpenView and many others have documented, Product Led Growth (“PLG”) is one of the dominant themes of the SaaS marketplace today. Unsurprisingly, Product Led Growth was one of the most popular discussion topics at SaaStr Annual 2021. Company with a Product-led Flywheel with Postman’s CEO”. Video: HERE.

Scale 345

Scale Engineering Revenue Scaling 345

SaaStr

APRIL 19, 2024

Reverse Engineering Your Way to $100M Tip #1: Make some changes if your product isn’t profitable enough or your gross margins are too low. Going Multi-Product is Required ”By the time you get to 10,000 customers, you better have a second product that can be bigger than the first,” Jason says. You never catch up.

Engineering 229

Engineering Business Model Pricing Scaling 229

SaaStr

JULY 29, 2023

But the larger topic of when to change your name as a startup is an interesting niche topic. I always felt like no one really understood if it was a new product, the same product, or what. .” — Jason ✨Be Kind✨ Lemkin  (@jasonlk) July 24, 2023 A lot of folks are chiming in on the change from Twitter to “X”.

Startup 176

Startup Scale Branding Consulting 176

SaaStr

MAY 5, 2022

Take a look at just some of the topics and mentors hosting Braindates: Lessons Learned to Bootstrapping to $1.7B Product Market Fit: How to Prove it to Investors with Salesforce Ventures’ Jess Bartos. SaaS Pricing Strategies that Work: How to Design an Optimal Pricing Model with FastSpring’s VP Product Kurt Smith.

Scale 188

Scale Engineering Cloud Pricing 188

SaaStr

JANUARY 1, 2022

Dear SaaStr: What is a Good Refund Policy for a SaaS Product? At least, for whatever portion of the term they didn’t actually use your product for real, in production. Folks feel so passionately about the topic, you waste too much energy discussing a partial refund. Now, I say generally speaking — Just Do It.

SaaS 218

SaaS Startup Branding Revenue 218

SaaStr

NOVEMBER 15, 2020

resellers) that sold its product into the enterprise , and a lot of internal resources that supported the channel. Yes, I know Stewart Butterfield said slightly different things on this topic at $10m and $20m ARR. Yes, I know Stewart Butterfield said slightly different things on this topic at $10m and $20m ARR. In big deals.

Scale 336

Scale Sales Hiring Sales Headcount 336

SaaStr

FEBRUARY 28, 2022

Q: Where do you draw the line when companies ask for customization for a SaaS product? More on this topic and related ones from SaaStr Annual : View original question on quora. I feel this is perhaps the point founders get the worst advice of all. One-off customization per se is bad. This is SaaS, not a services business.

B2C 240

B2C SMB Enterprise Startup 240

Tom Tunguz

DECEMBER 31, 2023

The discussion around AI regulation becomes a critical topic in the US during the election because machine-generated content exacerbates international meddling in US politics. Grading last year’s predictions : ML propels SaaS into a massive second wave that increases workers’ productivity measurably. Score : 0.5.

AI Search 238

AI Search AI Scale Headcount 238

Payrix

APRIL 24, 2024

As the last episode of a four-part series on the topic, Andy and Ian tackle how software companies can minimize attrition and why it’s important to the payments conversation. I’ve enjoyed each of the sessions and I’m certainly excited albeit sad to wrap up our topic here today. Did you miss Parts 1-3?

Payments 147

Payments Embedded Payments Merchant Services Payment Solutions 147

SaaStr

JANUARY 9, 2021

and we’ll have tons of leaders in sales, marketing, and product. You’re not your company’s pitch person – we’re looking for your unique perspective and opinions, not a demo of your product (no matter how great it is). Customer Success, Sales Ops, VP Product, European Founders). What is your topic? Deep Dives (Ex.:AMAs,

Sales Hiring 173

Sales Hiring Scale Outbound Sales Team Interviewing 173

SaaStr

DECEMBER 26, 2020

As we begin strategic planning season for next year, there one topic a lot that comes up a lot: Should We Just Let Our Smallest Customers Go? SMBs generally end up much less happy with products that don’t auto-deploy than larger customers do. Small customers make you and your product better. Often, much better.

SMB 341

SMB Sales Hiring Marketing Enterprise 341

User Pilot

APRIL 25, 2024

TL;DR Open-ended questions are essential in SaaS user research for eliciting detailed insights into user experiences, preferences, and challenges, enabling businesses to tailor their products and services more effectively to user needs. How do you envision our product helping your business in the future?”

Scale 52

Scale Underperforming Technical Team SaaS Interviewing 52

SaaStr

OCTOBER 22, 2021

The topic of scaling is central to the mission of SaaStr: “Our goal is to help everyone get from $0 to $100m ARR with less stress and more success.” Intriguing Session Slide: If you want to study even more content from SaaStr Annual 2021, here are additional category-focused round-ups: Product Led Growth Sessions at SaaStr 2021.

Scale 324

Scale Scaling Customer Success Strategy 324

SaaStr

FEBRUARY 19, 2024

So the other day I did a 20VC with Harry Stebbings, and one of the topics that came up was the Hopin founder ‘s $100m+ secondary that the CEO took out of the company. While the company is still around, the Hopin product was subsequently sold for pennies on the dollar to RingCentra l. Some see this as a hero move. But why ?

Startup 221

Startup Venture Capital Investment Scaling 221

SaaStr

APRIL 7, 2021

1. “SaaStr 417: How Sales and Product Really Should Work Together with Javier Molina, VP, Corporate Sales, Americas @ MongoDB and Sahir Azam, Chief Customer Officer” A super important topic we don’t hear discussed enough. #2. How to build amazing products at scale. #4. Getter better fast, Brian! #6.

Scale 159

Scale SMB Churn Scaling 159

SaaStr

FEBRUARY 4, 2022

By doing this, 90% of the update content will have been covered and you can focus the agenda on more strategic topics. For topics that can’t be covered in the allotted time, schedule a follow-up meeting. Plan to cover one or two deep-dive topics: This is ideally what the board meeting is all about.

Sales Hiring 232

Sales Hiring Scale Leadership Startup 232

Intercom, Inc.

MARCH 2, 2021

Customers reach out to you when they hit a roadblock in using your product and getting their job done, so it’s essential that you’re able to provide them with the right answer, quickly. With conversation topics , you can now get a visual representation of exactly what your customers are talking about at a glance.

Machine Learning 248

Machine Learning Artificial Intelligence Customer Support Data 248

SaaStr

DECEMBER 20, 2022

Our top videos alone cover a wide range of topics important to SaaS Founders and CEOs: scaling, fundraising, building and retaining a high-performing team, PLG, and more. The Secrets to Going Big, Going Multi-Product and Going Public | Amplitude CEO Spenser Skates. #23. Today, we’re giving you #25-#13 of our top videos of 2022!

Scale 198

Scale SMB Sales Enablement Innovation 198

SaaStr

APRIL 26, 2024

Because they’ve contributed $40M to their bottom line by bringing AI to their core product and business, and they’re one of the few companies who have. Ambient AI automates the mundane, low productivity, and repeatable tasks to free you and your team up to be more valuable. It’s a product decision of how much you want to balance these.

AI Search 157

AI Search AI Artificial Intelligence Scale 157

Tom Tunguz

NOVEMBER 8, 2023

Analysts will use automated data analysis, and it will be an expected tool in every product : notebooks, BI, databases, etc. If you’re curious about the evolution of the LLM stack or the requirements to build a product with LLMs, please see Theory’s series on the topic here called From Model to Machine.

Artificial Intelligence 199

Artificial Intelligence Trends Data Software Review 199

Tom Tunguz

MARCH 1, 2023

No statistics to prove a point or ideas from thinkers on the topic without a prompt. The question for startups evaluating automated content production : whether this is enough to stand out in buyers’ minds. Product documentation, evergreen content for SEO, canned responses for email. No rhetoric.

ChatGPT 229

ChatGPT Generative AI Consulting AI 229

SaaStr

NOVEMBER 8, 2022

Customer adoption is all about ensuring customers adopt your products or services, while employee development ensures team members adopt the skill sets and mindsets to succeed in their growth. . Employee retention has been a hot topic over the last couple of years, with many companies struggling to keep talent due to the Great Resignation.

Underperforming Technical Team 207

Underperforming Technical Team Technical Review Acquisition Company Culture 207

Buffer Resources

FEBRUARY 5, 2024

Dark social has significant implications for marketers, brands, and creators, as it represents a substantial portion of social traffic, often accounting for the most valuable interactions, such as product purchases and link clicks.    Why is dark social so important?

Social Media 97

Social Media Branding Engagement Strategy 97

SaaStr

DECEMBER 18, 2023

There’s a level of productivity you can improve by leveraging AI with things like content generation. The first is Ovum Medical, a MedTech startup focused on the sensitive topic of solving problems around fertility. Talent Customer Service App modernization Talent None of us can build a successful company without thinking about talent.

AI 229

AI Technology Scale Startup 229

SaaStr

JUNE 25, 2023

Unsurprisingly, Product Led Growth has been one of the most popular discussion topics at the past few SaaStr Annuals. In the comments below, let us know what Product Led Growth experts you want to speak at SaaStr Annual 2023? We’ll have TONS MORE so see you and 12,000 of your SaaS BFFs in the SF Bay Area September 6-8!!

Scale 170

Scale Engineering Churn Enterprise 170