AI Day is Streaming Live TODAY – Here’s how to tune in
SaaStr
MARCH 27, 2024
Speaker: Brian Thomas, CPO @ Customer.io Speaker: Brian Thomas, CPO @ Customer.io Speaker: Brian Thomas, CPO @ Customer.io
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SaaStr
MARCH 27, 2024
Speaker: Brian Thomas, CPO @ Customer.io Speaker: Brian Thomas, CPO @ Customer.io Speaker: Brian Thomas, CPO @ Customer.io
SaaStr
FEBRUARY 14, 2024
The “traditional” role of a sales engineer is to support the sales team through the close of a deal. And as you scale, the role should likely end there. Pretty darn common. Traditional customer success, and/or a specific team for deployments, can take the baton from there. Stick around until the customer is fully deployed, at least.
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SaaStr
OCTOBER 22, 2023
“My App Stack” is a new series where we dig in with top CMOs, CROs, CTOs and CEOs on just what apps they’re really using to run their business. He is a Strategic Advisor to the CEO of Freshworks. Donnelley Financial Solutions (NYSE:DFIN) and BlueShift, an AI platform for customer engagement.
SaaStr
NOVEMBER 19, 2023
“My App Stack” is a new series where we dig in with top CMOs, CROs, CTOs and CEOs on just what apps they’re really using to run their business. ThoughtSpot – powerful BI solution that’s truly simple to use, is innovating quickly, and is super responsive to feedback. This week we have Meagen Eisenberg, CMO at Lacework !
TechEmpower SaaS
NOVEMBER 13, 2023
Applying that solution to our job matching site made perfect sense. Happy customers mean happy CEOs and founders - and that’s what makes us happy. Clearly mention that you're seeking a role where you can continue influencing students' lives and making a difference. Are you a founder or CEO or head of product?
Stax
FEBRUARY 20, 2024
Sundt brings more than 30 years of expertise as a technology leader to his new role, with a deep background in payments and transforming businesses with groundbreaking technology solutions. Early in his career, he worked at Microsoft, advancing in technical and leadership roles over 17 years. and Canada.
SaaStr
MAY 21, 2021
I also think, as a case study, @jenntejada is a great example of CEO that adds value to the product itself like @levie. Yes you can win in many cases by remaining “hidden” as CEO — but the more enterprise your customer base is, the more important getting out there and being out there is. Yes for sure. Let’s contrast Box and Dropbox.
SaaStr
DECEMBER 21, 2023
XP Health, an end-to-end vision care solution for employers and insurance carriers. My expertise, shaped by roles at Procter & Gamble, Nextcard, and running a marketing agency, centers on guiding companies through go-to-market strategies, from understanding target customers to implementing experimental channel approaches.
SaaStr
NOVEMBER 16, 2021
But what roles should you hire for, and what will your org chart look like at each stage? You will continue to expand and iterate based on this basic model as you grow: Founder/CEO. Positions Needed: Enterprise CSM, Mid-Market & SMB CSM, Customer Support Reps, Implementation/Solutions Engineer. Founder/CEO.
SaaStr
DECEMBER 14, 2022
Yamini Rangan, CEO at HubSpot, has many insights on how to serve SMB customers at scale. That’s why Yamini sat down with Jason Lemkin, Founder & CEO at SaaStr, to share her thoughts with the SaaStr community! By 2021, the market witnessed a frenzied phase to add point solutions. The Role of Free and Multiproduct Hubs.
SaaStr
DECEMBER 25, 2021
. Wade Foster, Co-Founder and CEO, shares secrets from 20 of the earliest employees at the company. Zé #21: Create scrappy solutions that get you 80% there. Vicky #19: When you’re in the high growth stage, solutions to org problems have around a six-month shelf life. Danny #6: There’s no such thing as a small role.
SaaStr
DECEMBER 5, 2023
The solution for this challenge? Role-based access controls Org visibility of how to manage the entire organization on the platform Compliance and governance Reporting If you’re committed to the journey, build this into your platform early. A cultural shift starts at the CEO level. Show and deliver business value upfront.
SaaStr
FEBRUARY 5, 2022
Tickets to Build are free, so be sure to sign up to tune into our incredible lineup of speakers, including: CEO Amplify. CEO Segment. CEO 1Password. CEO CircleCI. At SaaStr Build, Poorvi will be sharing her key learnings from building organizations and teams across different companies and roles. COO Atlassian.
SaaStr
AUGUST 20, 2023
It’s not like you’re much of a real CEO anyway.” He had a point my inexperience as CEO, and if he’d made it behind closed doors, it would have been 100% fine. But once in a while, there is someone so specialized, such a great role player, than you have to tolerate a Dennis Rodman for a while. For a while.
SaaStr
AUGUST 24, 2022
If you can convince trusted players to buy your solution, it means you are trustworthy, too. Yes, senior roles are expensive, but they are a huge accelerator of growth. Hiring senior roles from day one means less employee training and more time spent bringing in customers and employees. Have the right expectations as CEO.
SaaStr
APRIL 28, 2023
Former CEO and founder of Yext and current CEO and founder of Roam, Howard Lerman, shares successful strategies and lessons learned building two successful startups with Sam Blond, Partner at Founders Fund, in this week’s episode of CRO Confidential. The takeaway: Continuously experiment and role out new ideas to try.
SaaStr
AUGUST 1, 2022
Red Points’ CEO, Laura Urquizu, breaks down their road map to not only becoming market leaders but creating a new market entirely. Step out of your role and take on your clients’ perspectives to identify new features and models your teams can build to make their lives easier. Embed innovation into your team’s DNA. it can’t be done.
SaaStr
APRIL 2, 2023
Random quote I found on the Internet If that doesn’t describe the CEO experience, I don’t know what does. Often, this means working hard to see if they aren’t succeeding in a given role, whether another one would be better. Lesson: Many times, I thought, “I need to hire for the role I’ll need 4 years from now.”
SaaStr
MAY 19, 2022
Jeff Shiner, CEO of 1Password, is the leader in passwords and secret management. Formalize the process of helping generalists to grow into specialist roles. Once you start to think of customers as humans, you are better able to provide real solutions that fit a real person’s life. Focus on B2B and B2C.
SaaStr
JUNE 17, 2023
In this post, we’ll share the learnings from SaaStr CEO and Founder Jason Lemkin’s frontline analysis of the current state of the market in 2023, and distill down into why we’re now in the era of efficient growth in SaaS.
SaaStr
JANUARY 12, 2024
SaaStr CEO Jason Lemkin also wrote how Customer Success has now morphed into part of the sales team and that the 2024 trends in CS include everyone wanting to eliminate humans from support to replace that headcount with AI and bots. Yet, we don’t know what the new world is, but it won’t be the same. Let’s dive in.
SaaStr
AUGUST 10, 2022
In this SaaStr Europa 2022 session, Matt Jacobson, General Partner at ICONIQ Growth, interviews Miro’s Founder & CEO, Andrey Khusid, to get insight into how he was able to grow the company so successfully. The company needed to hire more leadership roles and middle management to keep up. Key Takeaways.
SaaStr
OCTOBER 10, 2023
The CEO’s Role If you are a founder thinking about scaling, consider your legal and sales teams and how you can facilitate alignment between them. An attorney should understand from the CEO where to draw the line from a risk perspective and understand the priorities when it comes to long-term planning.
Andreessen Horowitz
OCTOBER 15, 2023
In part 1 of our carbon removal series, we talked to Nan Ransohoff — Head of Climate at Stripe — about what it might take to jumpstart the market of carbon removal solutions. How will suppliers effectively reach the right buyers, and as more solutions become available, how will buyers effectively vet the options?
User Pilot
FEBRUARY 13, 2024
Gartner's webinar focuses on the crucial role of generative AI in evolving AI service offerings, aimed at the PM team for understanding GenAI's impact. How integrating AI services and solutions can address customer needs and drive significant business outcomes. Watch Akaneo's webinar on designing product experiences.
SaaStr
JANUARY 11, 2022
Zach Kitschke, the CMO at Canva, has been a part of this hypergrowth since the beginning, and took on v arious roles in marketing, customer service, and product management teams. Sell solutions, not features. Culture plays an enormous role in building great teams, who, in turn, build great products and nurture great communities.
SaaStr
JULY 27, 2022
At the SaaStr Europa 2022 event, Accel Partner Philippe Botteri interviewed PayFit CEO & Co-Founder Firmin Zocchetto to ask about his GTM strategy. . when customers needed to switch from an old payroll solution to PayFit). There will be prospects that do want a new solution but will never be autonomous.” .
FastSpring
AUGUST 2, 2023
When TestDome was created, CEO and co-founder Mario Zivic knew the pre-employment testing software company wouldn’t be able to rely on domestic sales to succeed. “As We can always count on someone to provide a solution to us.” The willingness to help and support was not limited to Support — it went all the way up to the CEO.
30 Day Leadership
DECEMBER 12, 2023
Insights into how to excel in stressful situations, the need for impact, influence, and inspiration in leadership, and the benefits of adapting to changing roles and environments are also shared. 30:32 - Power of asking questions - Chris highlights the value of asking questions and empowering others to find solutions.
SaaStr
JULY 11, 2023
In a special session of Workshop Wednesday, Gorgias Founder & CEO Romain Lapeyre and Gorgias VP of Sales & Partnerships Aasif Osmany share their learnings, advice, and hacks for optimizing your sales process. Does it hurt enough for buyers to switch to a new solution? SaaStr Workshop Wednesdays are LIVE every Wednesday.
SaaStr
MAY 27, 2021
Although, in consultations with founders of many of these SaaS companies, I’m often caught by surprise to learn that they’ve made upward of a dozen hires, but zero are for customer-facing roles. There’s not a demand generation or revenue-related role in sight. . In his piece, Jason recommends hiring VPs in a certain order.
SaaSHolic
MAY 5, 2023
How To Understand VC In Latin America Rodrigo Baer,co-founder & Managind Partner (Upload Ventures); João Chebante, Owner & CEO (Sinergis) TL;DR Latin America is a first-generation market for startups, and investors outside the region may not have the same references and expectations as in the US or Europe.
SaaStr
AUGUST 25, 2023
SaaStr Founder and CEO Jason Lemkin shares the 10 worst pieces of SaaS advice, excuses, and mistakes founders make, and what to do instead. #1 Read more: 30+ SaaS CEOs Share The Signs Their First VP of Sales … Just Wasn’t Going to Work Out #3 “We can’t afford it.” Whatever role it is, you need it. You can always afford it. #4
Sales Hacker
FEBRUARY 9, 2024
However, a healthy dose of pessimism in the right places can actually be helpful – here a three key places #1 Customer discovery calls In the early stages of solution development, customer interviews are key. More for your eyeballs: Pavilion published their list of 50 CEOs to watch in 2024. That’s sales.
User Pilot
JULY 27, 2023
Confused about trying to understand SaaS roles? In this article, we’ve outlined the major roles that move the needle in terms of product growth alongside their KPIs and current salary ranges. In large companies, the CSM also oversees other customer success roles. What are the different roles in SaaS companies?
Scytale
OCTOBER 9, 2023
Within organizations, the role of Chief Information Security Officer (CISO) has evolved into a critical position, responsible for safeguarding sensitive data, defending against cyber threats, and ensuring the overall security posture for its organization. His fervor led to the birth of the Instant Close Digital Protection (CDP) platform.
ChurnZero
FEBRUARY 13, 2023
What your Customer Success team looks like will largely depend on your organization’s size, solution complexity, and go-to-market strategy. Whereas, if you’re a fast-growing team, you’re likely ready to bring on more specialized roles such as operations and onboarding to drive greater productivity and efficiency.
ChurnZero
FEBRUARY 13, 2023
What your Customer Success team looks like will largely depend on your organization’s size, solution complexity, and go-to-market strategy. Whereas, if you’re a fast-growing team, you’re likely ready to bring on more specialized roles such as operations and onboarding to drive greater productivity and efficiency.
Sales Hacker
MAY 6, 2021
For sales reps interested in the VP of sales career path, it’s also important to know what you’re working towards and how to work on personal and professional development to be able to take on this role one day. This includes roles that are complementary to sales like renewals, customer success, and solution engineering.
SaaSOptics
MAY 5, 2022
I thought about Savage’s experiment this week as I took up my new role as CEO of Maxio—a company that’s rewriting the rules for financial operations and subscription billing. Outgoing CEO Tim McCormick and the rest of the Maxio team have done an amazing job. Let’s go, Maxio! ” appeared first on SaaSOptics.
Casey Accidental
JUNE 2, 2021
At every company, there are well defined roles you would expect to see. In software, they tend to be roles like engineering, product management, design, marketing, legal, finance, etc. But as companies scale, they tend to invest in more specialized roles over time. This can create a remarkable conflict of interest though.
ChurnZero
JANUARY 4, 2024
“2024 will continue to see the chief customer officer move into the leadership phase,” predicts ChurnZero CEO and co-founder You Mon Tsang. Expanded roles and responsibilities: how will customer success evolve in 2024? CEOs and CFOs will finally see how CSMs can drive expansion growth in a predictable, repeatable way.”
User Pilot
NOVEMBER 29, 2023
This means the retention specialist needs to develop and implement solutions based on feedback to retain customers. Problem-solving skills : Lastly, the retention specialist’s prime responsibility is to develop solutions to customer problems. “Delivering Happiness” book by the Zappos CEO Tony Hsieh.
SaaStr
SEPTEMBER 24, 2020
Y Combinator CEO Michael Seibel is featured in one of our most-watched SaaStr videos of all time — so we were delighted to have him back during our SaaStr at Home event to share the top 5 things that kill startups after their seed rounds, and how to avoid them. No clear roles or responsibilities. 1 Fake product-market fit.
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