User Pilot

APRIL 10, 2024

The five steps to knowledge base creation include: Identify areas where users need help. Create different formats of resources. Here are 8 knowledge base creation best practices that can help you create deep connections with your customers: Include multiple types and formats of resources. Publish and promote your knowledge base.

Software Review 93

Software Review AI Search SaaS Technical Review 93

User Pilot

MARCH 19, 2024

As today’s user increasingly desires swift solutions when using digital products, user experience optimization can spell the difference between the success and failure of a product. To retain users, continuous improvement of your UX optimization efforts is critical. Design an intuitive user interface.

User Experience 101

User Experience SaaS AI Search Customer Lifetime Value 101

User Pilot

JUNE 30, 2023

A basic support offering won’t impress your demanding users very much. Luckily, Userpilot’s resource center editor gives you full control and lots of fantastic options to choose from. In this article, we’re going to examine Userpilot’s resource center editor in depth.

Software Review 97

Software Review Technical Review Engagement Pricing 97

User Pilot

APRIL 24, 2024

Starting with the very basics, here are the steps that go into running a successful SaaS demo: Carry out pre-discovery user research to gather initial insights about prospects. Run your demo while keeping customers engaged by using relevant scenarios and asking questions. Example of an interactive product demo from Demoboost.

SaaS 75

SaaS Software Review Engagement Data 75

User Pilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. It also helps identify better ways to engage users. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. Book a demo now to get started.

User Experience 104

User Experience Engagement Trends Churn 104

User Pilot

FEBRUARY 14, 2024

In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in! What are the best Salesforce integrations in 2024?

Payments 103

Payments Payment Services Payment Methods Payment Solutions 103

User Pilot

APRIL 21, 2024

Create interactive guides because they are more engaging and, hence, help customers learn better. Conduct user flow analysis to learn how to optimize the user experience and thereby lower tickets. Examine customer data to understand how you can further improve your help resources. You log in to try and use the product.

Strategy 102

Strategy Customer Support SaaS Technical Review 102

User Pilot

FEBRUARY 25, 2024

TL;DR Funnel tracking refers to the process of monitoring and analyzing the steps or stages that users go through. Marketing funnels attract and engage, using metrics like visitors and click-through rates to track narrowing interest and effectiveness. Define conversion criteria to tailor and optimize the user journey.

Sales Funnel 102

Sales Funnel Metrics User Experience Branding 102

User Pilot

APRIL 24, 2024

Usability testing is an invaluable resource for UX researchers…but only if you’re able to recruit participants in the first place. TL;DR Challenge : Lisa, our UX researcher, found it difficult to recruit participants for usability tests via email since B2B users are busy individuals with cluttered inboxes. Book a demo to learn more.

Interviewing 94

Interviewing B2C B2B Advertising 94

User Pilot

JANUARY 29, 2024

An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. TL;DR SaaS UX design is a process of creating a smooth and pleasant user experience for SaaS products. You can also use social proof to reassure users. What is SaaS UX design?

SaaS 105

SaaS Interviewing User Experience Onboarding 105

User Pilot

APRIL 3, 2024

Prioritizing user experience optimization in product-led growth is crucial for creating intuitive, enjoyable products that retain customers and drive revenue growth. Continuous improvement through experiments is key in product-led innovation, ensuring products evolve in line with user preferences.

Innovation 96

Innovation Payments Strategy Payment Solutions 96

User Pilot

MARCH 17, 2024

The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards. Consequently, you would have to invest more resources in your organic strategy.

Social Media 94

Social Media Data SaaS Scale 94

User Pilot

MARCH 27, 2024

The secondary navigation of your website or application can make or break product engagement —that’s how essential it is. TL;DR Secondary navigation refers to UI elements that guide users to additional information that may not be of primary importance but is still necessary for a comprehensive user experience.

User Experience 104

User Experience Pricing Engagement Mobile 104

User Pilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. So what strategies can help you elevate the user experience? Offer contextual help based on user behavior to improve activity and user engagement.

Strategy 98

Strategy Customer Lifetime Value Onboarding User Experience 98

User Pilot

MARCH 21, 2024

But what strategies can you follow to boost product engagement at every stage of their journey? Adoption stage : Guiding users to integrate the product into their routines, personalizing the experience for deeper engagement. Collecting customer data with welcome surveys to segment users and personalize the onboarding experience.

Strategy 104

Strategy Software Review Social Media Engagement 104

User Pilot

APRIL 24, 2024

AI-powered product localization makes it more accessible and user-friendly across global markets. You can use AI’s predictive analytics to anticipate user behaviors to facilitate proactive support and reduce churn risks. Userpilot is a product growth platform that uses AI to power its writing assistant and localization features.

AI 67

AI Artificial Intelligence SaaS Generative AI 67

User Pilot

MARCH 23, 2023

Contextual onboarding is the best way to keep users engaged with your product. In this article, we’ll cover what contextual onboarding is, why it’s important for SaaS businesses, and how successful companies have implemented it by leveraging user onboarding software.

Onboarding 85

Onboarding Engagement Retention Software 85

User Pilot

FEBRUARY 14, 2024

Are you a Salesforce or HubSpot user? TL;DR Userpilot is a product growth platform that allows you to track and analyze user behavior, collect feedback, and create in-app experiences to drive user engagement. Teams can use the attribution data from Salesforce to personalize user experiences inside the product.

AI 98

AI Engagement User Experience SaaS 98

Buffer Resources

APRIL 22, 2024

For businesses and solopreneurs, building a community like this generates opportunities to cultivate a dedicated space to engage directly with clients, offer support, and gather feedback. Posting from a personal account yields stronger results (better reach and more engagement) than posting from a business page.

Social Media 93

Social Media Scale Growth Hacking Headcount 93

User Pilot

OCTOBER 26, 2023

In theory, users who experience product value through free trial or freemium convert to paying customers with little help from the sales team. That’s because users may not be able to realize the product value on their own. Nevertheless, PLG tactics can massively improve user experience in such products.

Outsourcing Services 93

Outsourcing Services Onboarding Customer Support Customer Lifetime Value 93

Buffer Resources

APRIL 11, 2024

  Conserve your people resources Depending on people sure feels nice, but it doesn’t always work well.  But they are an increasingly precious resource. The "who can I ask" mindset further depletes people resources that are already struggling.   Limited staff resources.   Knowledge gaps.

Technical Review 107

Technical Review Startup Social Media Marketing 107

User Pilot

MARCH 7, 2024

How do you conduct user engagement analysis? How do you use the insights to improve user engagement? We also look at a couple of analytics tools for analyzing user engagement. The latter is only limited to user behavior within the product. What is user engagement?

Engagement 102

Engagement Metrics Underperforming Technical Team Scale 102

User Pilot

NOVEMBER 14, 2023

Help users adopt your product through interactive guidance, such as in-app tutorials , guides, and interactive walkthroughs. Leverage funnel analysis to watch how users move through the stages of the user funnel and identify areas of friction that are hindering the product experience. What is customer lifetime value?

Customer Lifetime Value 92

Customer Lifetime Value SaaS Onboarding Retention 92

User Pilot

OCTOBER 24, 2023

Resurrected users aren’t only easier to generate than new customers. They can also increase customer lifetime value, boost user engagement, and help you unlock your business MRR. TL;DR Resurrected users are individuals who were previously inactive but are now re-engaged as a result of a targeted retention strategy.

Customer Lifetime Value 92

Customer Lifetime Value Software Review Retention Engagement 92

User Pilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. TL;DR User behavior trends are not the same as consumer behavior trends.

SaaS Payments 103

SaaS Payments Trends Payment Solutions Payment Methods 103

User Pilot

DECEMBER 23, 2023

New user retention is essential for product success. It also explores: The difference between retention and churn The importance of tracking retention Various stages of user retention How to measure it effectively What retention metrics to track, and Tried and tested strategies to increase user retention. Book the demo!

Retention 95

Retention Customer Lifetime Value Social Media Churn 95

User Pilot

NOVEMBER 13, 2023

That’s exactly what effective customer enablement does – it helps customers get all the tools needed for successful product engagement. Sales enablement focuses on equipping your sales team with essential resources to help improve customer acquisition. Start collecting customer feedback to uncover user likes and dislikes.

B2B 101

B2B Sales Enablement Onboarding Retention 101

User Pilot

JANUARY 11, 2024

As with every digital product, the first few minutes on your app will determine whether the user sticks with it or abandons it. TL;DR FinTech onboarding involves welcoming new users to your FinTech app and helping them get started with it. Collect only necessary data and keep requests to a minimum on each page.

Onboarding 104

Onboarding Payment Services Customer Success Payment Solutions 104

User Pilot

FEBRUARY 19, 2024

TL;DR The drop-off rate is the percentage of users who start an action or process but don’t complete it. In contrast, the exit rate refers to the percentage of users stopping their journey on a particular page. To calculate the drop-off rate, divide the number of users who fail to complete the action by the number of those who start.

Onboarding 101

Onboarding User Experience Benchmarks Mobile 101

User Pilot

APRIL 16, 2024

The objective of customer journey analytics is to track and interpret user actions to get such insights, and customer journey mapping is an essential part of the process. Customer journey analysis enables companies to identify friction points in the journey that prevent users from converting and lead to customer dissatisfaction or even churn.

Churn 101

Churn Customer Lifetime Value Mobile Retention 101

User Pilot

FEBRUARY 29, 2024

User behavior analytics helps you understand how users engage with your SaaS. By digging into the user flow data, you can spot friction points and identify improvements to enhance the user experience. In this article, we answer the question: how does user behavior analytics work? Delight customers.

SaaS 98

SaaS User Experience Churn Retention 98

User Pilot

FEBRUARY 29, 2024

These bars play a crucial role in keeping users informed about ongoing processes, providing estimates on the expected duration of a task, and indicating whether a request is actively being executed. ’ It’s the perfect tease for your brain, keeping you engaged and ensuring you stay hooked until the final piece clicks into place.

Onboarding 101

Onboarding Systems Review User Experience Engagement 101

User Pilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

Acquisition 105

Acquisition Strategy Social Media Underperforming Technical Team 105

User Pilot

FEBRUARY 29, 2024

Tracking product analytics , such as feature usage, is useful for understanding feature adoption and user engagement. Plus, it also helps gain valuable insights on how to enhance the customer experience and improve user retention. Perform heat map analysis for a quick overview of feature engagement.

Metrics 95

Metrics Engagement Onboarding Trends 95

User Pilot

APRIL 9, 2024

TL;DR Onboarding platforms allow organizations to design personalized onboarding experiences that enable new users to realize the product value. Known for its code-free onboarding flow creation, Appcues enables personalized in-app experiences focusing on user engagement and retention. Ready to dive in?

Onboarding 52

Onboarding Software Review Sales Hiring SaaS 52

User Pilot

JUNE 30, 2023

Wondering which strategic customer engagement tactic to use to engage more customers with your product? Customer engagement lies at the heart of every thriving SaaS product. You need to strategically put your effort into bringing back customers to engage with your product regularly.

Engagement 88

Engagement Entertainment AI Customer Lifetime Value 88