User Pilot

APRIL 10, 2024

TL;DR A knowledge base is a centralized library that offers access to helpful information about a product or service. Your knowledge base should include articles, FAQs, checklists, video tutorials , links to customer support agents, product releases, and feedback widgets. Create different formats of resources.

Software Review 102

Software Review AI Search SaaS Technical Review 102

User Pilot

APRIL 24, 2024

So if you're looking for sustainable product-led growth , let's dive deeper and learn about the top SaaS demo best practices to help boost conversion rates. Run your demo while keeping customers engaged by using relevant scenarios and asking questions. First, you need to know the steps to run product demos successfully.

SaaS 86

SaaS Software Review Engagement Data 86

User Pilot

MARCH 19, 2024

As today’s user increasingly desires swift solutions when using digital products, user experience optimization can spell the difference between the success and failure of a product. This guide takes an in-depth examination of steps you can start implementing right away to improve your product’s UX optimization.

User Experience 105

User Experience SaaS AI Search Customer Lifetime Value 105

Intercom, Inc.

SEPTEMBER 29, 2022

As costs and competition continue to rise, companies need to hone in on activating, engaging, and retaining their customers while minimizing their overheads. Leading companies are refocusing their customer engagement efforts to increase customer loyalty, while also enhancing efficiency.

Engagement 211

Engagement Onboarding Retention Strategy 211

User Pilot

APRIL 21, 2024

Improve support team morale – Fewer tickets means more time for your support team to be productive. Drive customer satisfaction – When customers get help quicker, their satisfaction with your product goes up. Create interactive guides because they are more engaging and, hence, help customers learn better.

Strategy 105

Strategy Customer Support SaaS Technical Review 105

User Pilot

FEBRUARY 14, 2024

In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in! What are the best Salesforce integrations in 2024? Book the demo to find out more!

Payments 105

Payments Payment Services Payment Methods Payment Solutions 105

User Pilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. This makes the product easier to navigate. Why is UX design important in SaaS?

SaaS 105

SaaS Interviewing User Experience Onboarding 105

User Pilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. It also helps identify better ways to engage users. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. Book a demo now to get started.

User Experience 105

User Experience Engagement Trends Churn 105

User Pilot

APRIL 3, 2024

Are you being innovative in your product? Truly think about it because it could be the difference between a successful product and not. Product-led innovation focuses on creating the best product for your customers. Read on to learn all about this product-led growth model.

Innovation 103

Innovation Payments Strategy Payment Solutions 103

User Pilot

MARCH 17, 2024

It will give you a better understanding of the type of metrics to monitor in your dashboard and help you draw product growth insights from them. Try Userpilot and Take Your Product Analytics to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is an analytics dashboard? Book a demo to learn more.

Social Media 98

Social Media Data SaaS Scale 98

User Pilot

FEBRUARY 25, 2024

Marketing funnels attract and engage, using metrics like visitors and click-through rates to track narrowing interest and effectiveness. An in-app resource center offers 24/7 assistance in various formats, catering to user preferences and driving conversions.

Sales Funnel 105

Sales Funnel Metrics User Experience Branding 105

User Pilot

MARCH 21, 2024

But what strategies can you follow to boost product engagement at every stage of their journey? TL;DR The customer activity cycle (or lifecycle) represents a customer’s complete journey with a product or service, from initial awareness to eventual advocacy or departure.

Strategy 105

Strategy Software Review Social Media Engagement 105

User Pilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. How to implement AI to build better products. TL;DR AI helps SaaS teams improve productivity by automating repetitive tasks. This includes the SaaS industry too.

AI 86

AI Artificial Intelligence SaaS Generative AI 86

ChurnZero

APRIL 18, 2024

Those are some big shifts – whether it’s updating your books , implementing a new management system, or revamping the tools, resources, and customer journeys you already have. Make sure you’re still delivering high-touch, one-to-one engagement. Digital: Reiterate next steps + resources via emails or in-app messaging.

Engagement 52

Engagement Onboarding Customer Success Metrics 52

User Pilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. That said, we’ll review how to build a strong product strategy that delights users and unlocks product growth. And where do you start?

Strategy 104

Strategy Customer Lifetime Value Onboarding User Experience 104

User Pilot

APRIL 24, 2024

Usability testing is an invaluable resource for UX researchers…but only if you’re able to recruit participants in the first place. But when things don’t work out, we are reminded of the importance of eating your own dog food, aka using your own product to solve the problem you set out to address for your customers.

Interviewing 102

Interviewing B2C B2B Advertising 102

Blulogix

MARCH 24, 2024

Customizing Engagement Across Segments: Personalized Interactions: Develop engagement strategies that are finely tuned to the distinct characteristics and needs of various customer segments, ensuring that support and guidance are both relevant and impactful. Recurring & Usage Billing Navigating the Maze of Customer Success: 1.

B2B 97

B2B Payment Features Subscription Customer Success 97

User Pilot

DECEMBER 11, 2023

If you want to truly nail user engagement , then you have to understand how your customers think. It’s no secret that users form mental models as they interact with your product (and other products in the same category), so factoring these mental models in UX design is crucial. Get your free Userpilot demo today!

Scale 105

Scale Interviewing Onboarding Communication 105

User Pilot

MARCH 23, 2023

Contextual onboarding is the best way to keep users engaged with your product. TL;DR Contextual onboarding is about guiding users through a software application, product, or service by providing the right message, to the right user, and within the right context.

Onboarding 94

Onboarding Engagement Retention Software 94

Subscription Flow

APRIL 1, 2024

A merchant of record for digital products is the legal body permitted to handle client payments for digital goods and services as companies negotiate the intricacies of online commerce. Read more: Optimizing Cross-border Trade: Merchant of Record for SaaS Companies What are the digital products you may need a merchant of record for?

Merchant Services 97

Merchant Services Payment Services SaaS Payments Payment Methods 97

User Pilot

APRIL 29, 2024

Appcues is a product adoption platform that provides you with tools to build in-app support for both web and mobile apps. It allows users to access relevant information, tutorials, tips, or support resources without leaving the application interface. What is contextual sensitive help? Why is in-app support important?

AI Search 52

AI Search 52

User Pilot

OCTOBER 26, 2023

What makes PLG for complex products challenging? We also look at examples of companies that have managed to ace product-led growth for complex software solutions. TL;DR Product-led growth is a strategy that uses the product as the main source of growth. While great in theory, PLG may not work for complex products.

Outsourcing Services 102

Outsourcing Services Onboarding Customer Support Customer Lifetime Value 102

Buffer Resources

APRIL 22, 2024

Unlike traditional startup founders who seek to grow headcount and scale a product, solopreneurs often are the product. For businesses and solopreneurs, building a community like this generates opportunities to cultivate a dedicated space to engage directly with clients, offer support, and gather feedback.

Social Media 98

Social Media Scale Growth Hacking Headcount 98

User Pilot

NOVEMBER 13, 2023

If you want loyal customers who keep coming back to your product or service, you need customer enablement. Having a great product just isn’t enough anymore. That’s exactly what effective customer enablement does – it helps customers get all the tools needed for successful product engagement.

B2B 105

B2B Sales Enablement Onboarding Retention 105

User Pilot

MARCH 27, 2024

The secondary navigation of your website or application can make or break product engagement —that’s how essential it is. Amplitude provides a side panel for historical navigation and resource discovery. This design requires a hierarchical structure that guides the user's journey through the product.

User Experience 105

User Experience Pricing Engagement Mobile 105

Buffer Resources

APRIL 11, 2024

  Conserve your people resources Depending on people sure feels nice, but it doesn’t always work well.  But they are an increasingly precious resource. The "who can I ask" mindset further depletes people resources that are already struggling.   Limited staff resources.   Knowledge gaps.

Technical Review 107

Technical Review Startup Social Media Marketing 107

User Pilot

FEBRUARY 14, 2024

Let’s see how product teams can leverage it to build better products and deliver excellent customer experience. TL;DR Userpilot is a product growth platform that allows you to track and analyze user behavior, collect feedback, and create in-app experiences to drive user engagement. Salesforce is a CRM system.

AI 104

AI Engagement User Experience SaaS 104

User Pilot

NOVEMBER 14, 2023

Help users adopt your product through interactive guidance, such as in-app tutorials , guides, and interactive walkthroughs. Leverage funnel analysis to watch how users move through the stages of the user funnel and identify areas of friction that are hindering the product experience. Efficient allocation of resources.

Customer Lifetime Value 101

Customer Lifetime Value SaaS Onboarding Retention 101

User Pilot

OCTOBER 24, 2023

They can also increase customer lifetime value, boost user engagement, and help you unlock your business MRR. TL;DR Resurrected users are individuals who were previously inactive but are now re-engaged as a result of a targeted retention strategy. They include new users, current users, dormant users, and resurrected users.

Customer Lifetime Value 101

Customer Lifetime Value Software Review Retention Engagement 101

User Pilot

DECEMBER 23, 2023

New user retention is essential for product success. TL;DR New user retention refers to how many new users return to use the product again. The metric shows teams how valuable their product is in the users’ eyes. It’s how many users abandon the product. A good user retention rate for a SaaS product is 90-97%.

Retention 103

Retention Customer Lifetime Value Social Media Churn 103

Buffer Resources

APRIL 10, 2024

💡 Buffer makes Instagram growth much easier with content planning, scheduling, and engagement tools. Instead of simply showcasing a product, create content seamlessly incorporating the brand's offerings into your usual style and aesthetic. Understand your audience : Your audience is your most valuable asset as a creator.

Payments 94

Payments Payment Methods Marketplace as a Service Payment Services 94

User Pilot

NOVEMBER 2, 2023

How is marketing-led growth different from product-led growth and sales-led growth? TL;DR Marketing-led growth is a strategy that relies on marketing efforts to drive product growth and retain users. TL;DR Marketing-led growth is a strategy that relies on marketing efforts to drive product growth and retain users.

Strategy 105

Strategy Marketing Social Media AI Search 105

Sales Hacker

APRIL 23, 2024

Before Common Room, Linda led product marketing for serverless computing at Amazon Web Services, where she saw firsthand the impact connected data and person-level insights had on accelerating product adoption, earning new customers, and expanding account revenue.

Sales Recruiting 81

Sales Recruiting Scale AWS Management 81

User Pilot

MARCH 7, 2024

How do you conduct user engagement analysis? How do you use the insights to improve user engagement? We also look at a couple of analytics tools for analyzing user engagement. TL;DR User engagement is a measure of how active your users are inside the product and how good the product is at keeping them interested.

Engagement 105

Engagement Metrics Underperforming Technical Team Scale 105

User Pilot

JUNE 30, 2023

Wondering which strategic customer engagement tactic to use to engage more customers with your product? Customer engagement lies at the heart of every thriving SaaS product. You need to strategically put your effort into bringing back customers to engage with your product regularly.

Engagement 96

Engagement Entertainment AI Customer Lifetime Value 96

Buffer Resources

FEBRUARY 28, 2024

So, together with creator sponsorships expert Justin Moore , who helps creators negotiate partnerships through Creator Wizard , we put together this resource on how to figure out your pricing as a creator. Nano-influencers are creators with a smaller but highly engaged audience, typically fewer than 10,000 followers.

Pricing 94

Pricing Social Media Consulting Branding 94