User Pilot

APRIL 24, 2024

Similarly, you can't expect potential customers to come on board without a well-designed software demo first. TL;DR For potential customers, your sales demos could be the deciding factor between converting or switching. Run your demo while keeping customers engaged by using relevant scenarios and asking questions.

SaaS 75

SaaS Software Review Engagement Data 75

User Pilot

APRIL 22, 2024

It’s often done to guide product planning , enhance account expansion , and optimize self-serve customer support channels. Ensure better resource allocation. Improve product road mapping : Instead of relying on assumptions about what’s important, feature analysis gives you concrete data on what customers value.

Underperforming Technical Team 89

Underperforming Technical Team Software Review User Experience Retention 89

User Pilot

MARCH 29, 2024

This article reveals the major causes of funnel leaks at each customer journey stage and how to fix them. You’ll get actionable strategies and examples to help you deliver memorable product experiences , driving engagement and long-term retention. Slow response to customer queries. Lack of help resources.

Scale 103

Scale Sales Funnel Onboarding Retention 103

User Pilot

APRIL 21, 2024

If you don’t work on effectively managing support tickets, you’ll see customer dissatisfaction rise and support agents struggle. All this leads to a poor customer experience and, inevitably, greater churn. In this guide, we will provide you with the steps you need to lower your support tickets and improve customer support

Strategy 102

Strategy Customer Support SaaS Technical Review 102

Intercom, Inc.

JULY 25, 2022

Creating quality customer experiences has always been important for retaining customers. Now, during this time of economic uncertainty and against a competitive landscape, effective customer engagement is business critical. Discover the top trends transforming customer engagement.

Technical Review 209

Technical Review Engagement Artificial Intelligence Systems Review 209

User Pilot

FEBRUARY 14, 2024

In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in! What are the best Salesforce integrations in 2024?

Payments 103

Payments Payment Services Payment Methods Payment Solutions 103

User Pilot

JUNE 30, 2023

Luckily, Userpilot’s resource center editor gives you full control and lots of fantastic options to choose from. In this article, we’re going to examine Userpilot’s resource center editor in depth. Start with set-up – get a resource center added via the engagement layer.

Software Review 97

Software Review Technical Review Engagement Pricing 97

Blulogix

MARCH 24, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Overcoming Customer Success Complexities Take your business further with BluIQ’s flexible, scalable, enterprise-grade intelligent billing solutions. Recurring & Usage Billing Navigating the Maze of Customer Success: 1.

B2B 97

B2B Subscription Payment Features Customer Success 97

Intercom, Inc.

SEPTEMBER 29, 2022

As costs and competition continue to rise, companies need to hone in on activating, engaging, and retaining their customers while minimizing their overheads. Leading companies are refocusing their customer engagement efforts to increase customer loyalty, while also enhancing efficiency. The bottom-line result?

Engagement 211

Engagement Onboarding Retention Strategy 211

User Pilot

MARCH 19, 2024

TL;DR User experience optimization means understanding how users engage with your product to make their experience more enjoyable. Constant UX optimization is important because it improves user satisfaction , improves user engagement metrics, and drives customer loyalty. Refine your product copy with AI. Book a demo today !

User Experience 101

User Experience SaaS AI Search Customer Lifetime Value 101

ChurnZero

APRIL 18, 2024

Congratulations – you’re adopting a digital customer success strategy! Those are some big shifts – whether it’s updating your books , implementing a new management system, or revamping the tools, resources, and customer journeys you already have. So, now what? Wait, say that again? Balance is key.

Engagement 52

Engagement Onboarding Customer Success Metrics 52

User Pilot

FEBRUARY 25, 2024

Funnel tracking is like pulling back the curtain and seeing what your customer is doing. Marketing funnels attract and engage, using metrics like visitors and click-through rates to track narrowing interest and effectiveness. Marketing funnel The marketing funnel is about attracting and engaging potential customers with your brand.

Sales Funnel 102

Sales Funnel Metrics User Experience Branding 102

User Pilot

MARCH 17, 2024

The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards. Userpilot is the best tool for predesigned and custom dashboard visualization. Book a demo to learn more.

Social Media 94

Social Media Data SaaS Scale 94

User Pilot

JANUARY 29, 2024

An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. A well-crafted UX design increases customer satisfaction, improves user engagement, minimizes friction and churn, and improves customer retention. This makes the product easier to navigate.

SaaS 105

SaaS Interviewing User Experience Onboarding 105

User Pilot

APRIL 3, 2024

Product-led innovation focuses on creating the best product for your customers. TL;DR Product-led innovation emphasizes improving the product to attract customers, reducing reliance on marketing for growth. Product-led innovation focuses on developing a personalized product that naturally attracts and retains customers.

Innovation 96

Innovation Payments Strategy Payment Solutions 96

User Pilot

MARCH 21, 2024

When done properly, learning how to optimize customer activity cycle can build lasting relationships and drive growth. But what strategies can you follow to boost product engagement at every stage of their journey? Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle.

Strategy 104

Strategy Software Review Social Media Engagement 104

User Pilot

APRIL 16, 2024

It also helps identify better ways to engage users. TL;DR End-user behavior monitoring involves observing how users engage with a product. End-user behavior monitoring is the process of observing how people move through and engage with your product. It can even help maximize feature adoption.

User Experience 104

User Experience Engagement Trends Churn 104

User Pilot

APRIL 24, 2024

Usability testing is an invaluable resource for UX researchers…but only if you’re able to recruit participants in the first place. But when things don’t work out, we are reminded of the importance of eating your own dog food, aka using your own product to solve the problem you set out to address for your customers.

Interviewing 94

Interviewing B2C B2B Advertising 94

User Pilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. Use analytics to monitor feature usage, spot behavior patterns , and identify what contributes to customer success. And where do you start?

Strategy 98

Strategy Customer Lifetime Value Onboarding User Experience 98

User Pilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. AI chatbots handle queries three times faster than customer service agents, improving efficiency while meeting customers’ preferences for self-service.

AI 67

AI Artificial Intelligence SaaS Generative AI 67

Subscription Flow

APRIL 1, 2024

Keeping all that in mind, this blog will detail how a merchant of record can help various businesses, such as software development companies, digital media companies, electronic book publishers, alongside online education providers, by handling taxes, managing transactions, avoiding fraud, and enhancing customer experiences.

Merchant Services 97

Merchant Services Payment Services SaaS Payments Payment Methods 97

User Pilot

NOVEMBER 13, 2023

If you want loyal customers who keep coming back to your product or service, you need customer enablement. Instead, you also have to help customers get the maximum value from it. That’s exactly what effective customer enablement does – it helps customers get all the tools needed for successful product engagement.

B2B 101

B2B Sales Enablement Onboarding Retention 101

User Pilot

OCTOBER 26, 2023

In theory, users who experience product value through free trial or freemium convert to paying customers with little help from the sales team. Upsell messages are an excellent way to drive product expansion and increase customer lifetime value. Gamification is a PLG strategy that keeps users engaged and increases user retention.

Outsourcing Services 93

Outsourcing Services Onboarding Customer Support Customer Lifetime Value 93

User Pilot

FEBRUARY 14, 2024

For Userpilot customers, it doesn’t matter anymore. Let’s see how product teams can leverage it to build better products and deliver excellent customer experience. It enables teams to manage leads and automate customer service and marketing campaigns. Are you a Salesforce or HubSpot user? Salesforce is a CRM system.

AI 98

AI Engagement User Experience SaaS 98

User Pilot

NOVEMBER 14, 2023

So what can you actively do to give customer lifetime value a boost? In this guide, we’ll explore twelve tactics to pump this metric up—from personalizing experiences to offering proactive assistance—and see how they can help you nurture customer retention and growth. What is customer lifetime value?

Customer Lifetime Value 92

Customer Lifetime Value SaaS Onboarding Retention 92

User Pilot

MARCH 23, 2023

Contextual onboarding is the best way to keep users engaged with your product. Implementing a contextual onboarding process is beneficial to shortening Time to Value, reducing friction, increasing engagement rates, and improving user retention. To trigger a message tailored to the customer’s use case and user persona.

Onboarding 85

Onboarding Engagement Retention Software 85

Buffer Resources

APRIL 22, 2024

For businesses and solopreneurs, building a community like this generates opportunities to cultivate a dedicated space to engage directly with clients, offer support, and gather feedback. Posting from a personal account yields stronger results (better reach and more engagement) than posting from a business page.

Social Media 93

Social Media Scale Growth Hacking Headcount 93

User Pilot

OCTOBER 24, 2023

Resurrected users aren’t only easier to generate than new customers. They can also increase customer lifetime value, boost user engagement, and help you unlock your business MRR. TL;DR Resurrected users are individuals who were previously inactive but are now re-engaged as a result of a targeted retention strategy.

Customer Lifetime Value 92

Customer Lifetime Value Software Review Retention Engagement 92

User Pilot

JUNE 30, 2023

Wondering which strategic customer engagement tactic to use to engage more customers with your product? Customer engagement lies at the heart of every thriving SaaS product. You need to strategically put your effort into bringing back customers to engage with your product regularly.

Engagement 88

Engagement Entertainment AI Customer Lifetime Value 88

Totango

NOVEMBER 14, 2023

As businesses expand and customer success becomes increasingly important, companies must find ways to scale their customer relationships and strengthen connections. Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships.

Scale 94

Scale Customer Success Engagement Scaling 94

User Pilot

MARCH 27, 2024

The secondary navigation of your website or application can make or break product engagement —that’s how essential it is. Amplitude provides a side panel for historical navigation and resource discovery. How often have you clicked away from a page simply because you couldn't find what you were looking for?

User Experience 104

User Experience Pricing Engagement Mobile 104

User Pilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. An effective customer success team can, thus, drive revenue growth, reduce churn, and increase customer satisfaction.

Scale 97

Scale Customer Success Scaling SaaS 97

User Pilot

JANUARY 11, 2024

A stellar FinTech onboarding process builds user trust , improves the customer experience , and reduces customer churn. Use automation to provide personalized user support and drive customers through the onboarding experience. to assist customers at all times. Offer multichannel support through chat, email, phone, etc.,

Onboarding 104

Onboarding Payment Services Customer Success Payment Solutions 104

User Pilot

JUNE 22, 2023

While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. A good customer churn rate is 3% or less for SaaS companies.

Churn 94

Churn Retention Onboarding Engagement 94

User Pilot

NOVEMBER 2, 2023

In contrast, the product-led growth model leverages inherent product virality and its value to drive customer acquisitions and retention. Content marketing is an effective way to increase brand awareness and educate customers on how to use the product for their use cases. Most companies use all 3 strategies to some extent.

Strategy 101

Strategy Marketing Social Media AI Search 101