Subscription Flow

NOVEMBER 27, 2023

Refunds are a very common example of issues that online businesses run in. However, Paystack can also facilitate merchants in this regard, which essentially saves them from doing tedious refund management. They can also choose to give a full or a partial refund depending on the circumstances and their policies.

Merchant Services 59

Merchant Services Payment Methods Payment Services Payments 59

FastSpring

FEBRUARY 8, 2024

Implement Clear Policies and Communication Channels To reduce chargebacks, you must establish clear refund policies, prominently featured on your websites and in customer communications. Providing end users with a refund option mitigates chargeback likelihood.

Payment Methods 78

Payment Methods Customer Support Merchant Services Payments 78

FastSpring

JANUARY 20, 2021

Provide a Clear Refund Policy. When shoppers don’t see a refund policy clearly stated, they’re much more likely to hesitate. Give your customers confidence in your store by clearly displaying your return policy at checkout. People want to know that the site they’re buying from is trustworthy.

Merchant Services 82

Merchant Services Revenue Mobile Subscription 82

Stax

JANUARY 8, 2024

To establish an effective risk management program as a PayFac, you must establish a dedicated risk management team, utilize the right tools and technology, develop proper risk management policies and procedures, conduct regular risk audits, and stay up-to-date with the latest industry regulations.

Merchant Services 88

Merchant Services Payfac Payment Services SaaS Payments 88

How To Buy Saas

OCTOBER 14, 2021

Refund Policy: Check the refund policy of every saas before buying it. If you are satisfied with the software you can continue, else you can claim a refund. Black Friday Saas Deals Guide For Buyers: Read the below-mentioned points for some tips for the buyers of Black Friday Saas Deals.

SaaS Payments 108

SaaS Payments Payment Solutions Payment Methods Software Review 108

FastSpring

FEBRUARY 2, 2021

Friendly Fraud/ Chargeback Fraud / Refund Fraud. Often referred to as refund fraud or chargeback fraud, it involves purchasing from an online merchant then requesting a refund from the processing company claiming that the transaction was bogus. Most Common Types of Ecommerce Fraud. How to Protect Yourself.

Merchant Services 113

Merchant Services Banking Software Review Software 113

Casey Accidental

OCTOBER 20, 2020

Payments also allow the company to enforce policies that build trust in the marketplace. Refund Policy. SaaS-like models see the supplier as their customer and let the suppliers create their own refund policies. Why do many of these models care about owning payments infrastructure? This is another tricky one.

Marketplace as a Service 141

Marketplace as a Service Business Model SaaS Payments Payments 141

Stax

MARCH 15, 2024

Making sure there are secure payment technology policies and procedures within your company will guarantee the integrity of present and future transactions. Security threats can come from anywhere, and that is why you must institute checks and specific credit card processing policies that secure sensitive client details.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

Stax

NOVEMBER 8, 2023

When issuing refunds, surcharges must also be refunded, even for partial refunds. If you’re planning to implement no fee payment processing (in the form of a surcharging policy), you can do so by using a solution like CardX, which enables you to accept credit cards at 0% cost while achieving automated compliance.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

Tom Tunguz

JUNE 13, 2018

But others required coordination with different systems and teams: refunds and policy review. I also remember trying to remediate problems. Some were simple. Password reset or account balance inquiries. Orchestrating those processes isn’t easy. Kustomer is the software I wish I had when supporting customers.

Investment 100

Investment Systems Review Software Review Customer Support 100

Subscription Flow

MARCH 28, 2024

For example, the MoR handles the refund process in accordance with local regulations when a consumer from Japan inquiries a reimbursement for a subscription, saving the service provider from having to deal with Japan’s tax regulations and refund policies.

Merchant Services 52

Merchant Services Payment Services SaaS Payments Payment Solutions 52

Neil Patel

NOVEMBER 16, 2020

Now, it’s time to create your Partner Profile, which offers customers an overview of your entire business and all your policies. Include your: Privacy Policy Shipping Policy Customer Service and Returns Policy Key contact information. Add a Shipping Policy to your profile, so customers know what to expect.

Marketplace as a Service 145

Marketplace as a Service Payment Methods Merchant Services Payment Services 145

Stax

MARCH 26, 2024

Be sure to cover key operational aspects such as processing transactions, handling refunds, and accessing transaction reports. Ensure product descriptions, service terms, and return policies are transparent. Training the terminal’s users Invest in solid training for your staff.

Payment Methods 88

Payment Methods Merchant Services Payment Services Payments 88

Subscription Flow

NOVEMBER 23, 2023

Thus, SaaS businesses should clearly communicate all the details of their payment plans and their refund policies. Customers value transparency in their transactions with any business. There should be no hidden fees or other artificial roadblocks that cause customers to overpay.

Payment Services 59

Payment Services SaaS Payments Payment Features Payment Facilitation 59

Baremetrics

AUGUST 18, 2021

When net sales are much lower than gross sales, for example, the product may be defective, resulting in a high number of returns, or the company’s return policy may be too lenient. The dashboards provide 20 metrics in total including annual run rate, monthly recurring revenue, and refunds. Try Baremetrics Free.

Payment Services 90

Payment Services Payments Revenue SaaS Payments 90

Stax

APRIL 18, 2024

Test various scenarios, such as processing transactions, issuing refunds, and generating receipts, to identify and address any issues or discrepancies. Losing a sale because of your cash-only policy is simply unacceptable in this day and age. Typically, mobile card readers plug into your mobile device and connect with an application.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

Neil Patel

FEBRUARY 11, 2021

Here are some popular causes promote social responsibility: saving the environment supporting charitable institutions quality labor policies volunteering sustainable and eco-friendly products. stand up against unjust policies. In the worst-case scenario, you could be pressured to refund sales or even get sued.

Social Media 131

Social Media Marketing Branding Advertising 131

ProfitWell

JANUARY 29, 2020

Today, Casper’s return policy may be haunting them. To put it bluntly, Casper’s return policy really bit them in the ass. It offers a free trial period of “100 nights free” and an extremely generous return policy. NPR reports the loose refunds, returns, and discounts cost the company nearly $81 million in 2018.

Onboarding 65

Onboarding Scale Social Media B2C 65

How To Buy Saas

NOVEMBER 21, 2021

SSL Encription : Don’t go with the site with Poor Security Practices, Must check the SSL certification of website by checking from its URL which will contain https//: instead of http//: Check Return Policies : It’s really important to check if the software’s plan which you are going to buy offers 30 Days money back guarantee.

SaaS Payments 52

SaaS Payments Payment Methods Software Review Payment Solutions 52

Neil Patel

OCTOBER 23, 2020

Depending on the purpose of your website, however, you may be required by law to include certain content, like: Contact details Cookie handling eCommerce: terms of service, refund policy, privacy policy. Be sure to check the relevant law in your area and update your website regularly.

Marketplace as a Service 137

Marketplace as a Service Software Review Technical Review Business Model 137

Casey Accidental

OCTOBER 20, 2020

Payments also allow the company to enforce policies that build trust in the marketplace. Refund Policy. SaaS-like models see the supplier as their customer and let the suppliers create their own refund policies. Why do many of these models care about owning payments infrastructure? This is another tricky one.

Marketplace as a Service 52

Marketplace as a Service Business Model SaaS Payments Payments 52

Totango

FEBRUARY 10, 2021

When you place a priority on customer success, your commitment radiates through your policies and practices. Build customer success into your policy statement, articulating how your guiding principles support the success of your customers. (“We Prioritize a Culture of Customer Success.

Scale 84

Scale Customer Success Retention Strategy 84

Buffer Resources

FEBRUARY 29, 2024

 According to Google's policies, it's crucial not to provide any form of compensation in exchange for reviews and refrain from requesting reviews from your staff, family, and friends if they haven't genuinely experienced your products or services.

Payment Methods 77

Payment Methods Business Software Review Payment Services 77

FastSpring

NOVEMBER 9, 2023

Get the latest from FastSpring’s Support leaders about preparing for Cyber Weekend, refund policies, strategies to decrease customer churn, and more. Preparing for Cyber Weekend: A Marathon, Not a Sprint Ensuring Smooth Transactions: A Refresher on Our Refund Policies Still on FastSpring Classic?

Payment Methods 78

Payment Methods Customer Support Payments Payment Services 78

Totango

MARCH 4, 2022

Refund requests. Make sure that your team understands the importance of customer feedback and adheres to policies that promote customer service and success. Common examples of B2B customer service issues that arise in a SaaS context include: Billing problems. Lost passwords. Software installation and onboarding issues. Technical bugs.

B2B 91

B2B Customer Success Technical Review B2C 91

Neil Patel

SEPTEMBER 11, 2020

For example, you can update your business’s: customer service hours refund and replacement policy quality guarantee; or shipping and handling timeframes. Don’t have a physical storefront? You still have plenty of opportunities to flesh out your profile. Your customers will appreciate the transparency. Tweak Your Strategy As Needed.

Business 145

Business Advertising Software Review Mobile 145

Neil Patel

JANUARY 15, 2021

It also offers to check your contact list against the National Do-Not-Call (DNC) Registry , keeping you compliant with policies and laws. It provides a ten-day trial, and if you are not satisfied within the trial period, it will refund the remainder of the month upon request. Pricing is available by email. Stratics Networks.

Scale 127

Scale Automotive compliance Pricing 127

How To Buy Saas

MAY 11, 2023

The security policy of IstLike has been also the reason for it being one of the best like apps for Instagram crystal clear, assuring users that their information is completely safe and will never be leaked. Additionally, it is a risk-free app that guarantees quality service, great support, and even refunds if necessary.

Social Media 52

Social Media Engagement Customer Support Trends 52

Intercom, Inc.

OCTOBER 21, 2021

“If he came back around and he had to give everybody a refund, he’d soon be out of business. If he came back around and he had to give everybody a refund, he’d soon be out of business. There are restrictive policies. I think you owe me a refund.” There’s infighting between departments.

Payment Methods 129

Payment Methods Airlines Payment Services Software Review 129

Casey Accidental

OCTOBER 27, 2020

Refund Policy. In comparison to many marketplace models, refunds are mainly handled by the supplier, the external developer. In an extension platform, that refund is more likely to pass through the platform’s payment flow, meaning refund tools need to be built into that system for developers to leverage.

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

FastSpring

JUNE 22, 2022

Allow Refunds or Cancellations. Allowing refunds helps improve the customer experience and builds trust between you and the customer. While it can be difficult to lose the sale, the customer will appreciate a frictionless refund policy, and it will reassure them that they can trust you and your website in the future.

Payment Methods 146

Payment Methods SaaS Payments Payment Solutions Payment Services 146

Backlinkfy

JULY 10, 2019

This means that you may need to refund your clients for bad leads. Make sure that you address this in your contract by having policies and procedures for lead returns written in black and white. Take into consideration the guarantee as well.

Technical Review 40

Technical Review Development Team Review Software Review Marketing 40

The Marketing & Growth Hacking Publication

FEBRUARY 23, 2019

In that case, you can always send an email reminding customers of your generous, hassle-free, full-refund return policy. Free shipping can be another good offer , but what if you really don’t have any added fees you can waive? Email #5: The Comedian When all else fails, you can always try to win a customer back by making them laugh.

Merchant Services 40

Merchant Services Growth Hacking Sales Pricing 40

ChurnZero

MAY 1, 2020

Whether you’re convincing your boss to support your idea, a customer to upgrade a product, or a company to bend their refund policy (for us procrastinators out there), mastering the art of persuasion is a highly versatile and valuable skill that’ll get you far in life. Change minds, work miracles.

Business 53

Business Headcount Customer Success Leadership 53

SmartKarrot

JUNE 2, 2020

A customer bought a sofa and wants a 100% refund on it that costs $500 due to it being uncomfortable. The customer may simply be looking to get a full refund and better yet keep the sofa chair free of charge since many furniture sellers will not request the customer return the item. Is this particular customer right in this case?

Healthcare 10

Healthcare Innovation Business Model Branding 10

How To Buy Saas

MARCH 20, 2024

Many of them are also not very reliable, they might shut down or change their policies, thus affecting your business. Review Terms and Conditions: Thoroughly review the terms and conditions, privacy policy, and refund policy of the service provider. This is extremely essential to avoid any scam or security risk.

Payment Methods 40

Payment Methods Social Media SaaS Payments Payments 40

How To Buy Saas

MAY 17, 2022

Sometimes the return and refund policy is also discussed in brief in the email. So, next time we face any issue regarding the products bought or purchased, we can take this receipt or token of the bill, and have our problems solved or maybe get a full refund, if policies include this, right! Customer support desk.

Payment Methods 52

Payment Methods Merchant Services SaaS Payments Payment Services 52