ProfitWell

APRIL 7, 2020

Growth stems from momentum, which can be measured. And we’ve covered articles about specific momentum metrics, such as monthly recurring revenue (MRR) and annual recurring revenue (ARR), extensively. Simply put, growth rates measure how fast your company is growing. Different ways to measure a business’s growth rate.

Metrics 52

Metrics Trends Revenue SaaS 52

ProfitWell

JANUARY 15, 2020

Our pricing analysts build surveys and use ProfitWell’s algorithm to collect actionable data to guide business strategy in a manner that is measurable and implementable. They guide clients toward general best practices based on ProfitWell’s extensive experience with more than 100 SaaS businesses. What does a pricing analyst do?

Pricing 54

Pricing Marketplace as a Service Subscription Payment Features 54

ProfitWell

DECEMBER 5, 2019

Implementing a recurring revenue model requires enabling a data-driven process and understanding the axes through which SaaS metrics impact your business. Throughout this article, I’ll unpack what recurring revenue is, some examples of different models, and revenue metrics you need to track. What is recurring revenue? Long contracts.

Payments 56

Payments Metrics Revenue SaaS Payments 56

ProfitWell

APRIL 3, 2020

Daily active users is a key metric you should follow when you’re in the subscription business. Now some may say “active users” is a vanity metric, but almost all SaaS companies use this figure to measure their overall performance. Why is it important to measure DAU? First off, measuring DAU is a product health check.

Technical Review 43

Technical Review Churn Subscription Payment Features 43

ProfitWell

MARCH 24, 2020

Zenefits powers its customers with the tools to help run their operation with a simple and intuitive way to streamline onboarding, benefits, payroll, PTO, and human resources. It saves them time, money, and helps with internal and external communications. Metrics and reporting tools. Price optimization software.

Subscription 72

Subscription Payment Features Payment Methods Payments 72

OpenView Labs

MARCH 10, 2019

I’ve been a part of building freemium strategies at three companies: Pure Chat (seed round), Profitwell (bootstrapped) and Pluralsight (Nasdaq: PS). In other words, the value metric for our customers was new leads. When I joined ProfitWell, they were much further down the freemium path. Just kidding. Happy customers.

Scale 64

Scale Acquisition Interviewing B2C 64

ProfitWell

NOVEMBER 15, 2019

Taking advantage of SaaS tools will help you accomplish this. There are hundreds of SaaS tools online that will help your business increase retention and decrease churn. Utilizing the right tools can help track customer growth and reveal new ways to increase MRR. Will this tool uncover metrics I’d have otherwise not known?

Retention 56

Retention Pricing SaaS Payments Payment Methods 56

ProfitWell

APRIL 3, 2019

On this episode of the ProfitWell Report, Nathan Beckord , Co-Founder and CEO of Foundersuite , wants to know the best ways to combat churn, and we think it's safe to assume Nathan isn't the only one on the churn-solving mission. That’s how we measure if we should keeping doing this or not. Click to enlarge. Well, that's all for now.

Churn 92

Churn B2C Metrics Subscription 92

ProfitWell

MARCH 2, 2020

Thinking proactively about how to build products that help customers achieve their goals is the best tool you have for building lasting relationships. Guiding people effectively through that journey helps them see the value your service provides at each step of the way. Churn prevention strategies via ProfitWell. Let’s dive in.

Customer Success 72

Customer Success SaaS Payments Strategy Payment Services 72

ProfitWell

JULY 23, 2020

I’ve compiled a list of certain DTC metrics that should be on your radar at all times. 9 most important direct-to-consumer metrics. Many of these metrics are intersectional with B2B and SaaS because they reveal important data all businesses need to know. Tracking metrics will help you build momentum and unlock growth.

Payment Methods 56

Payment Methods Metrics SaaS Payments Customer Lifetime Value 56

ProfitWell

DECEMBER 6, 2019

Measuring your growth through analytics. You have to measure growth to know if your product is gaining traction or not. To maximize revenue from usage, use a value metric. The one place to track all metrics: ProfitWell Metrics. There are a wide range of analytics you can track, but I’ll unpack the top four.

Scale 68

Scale Development Team Review Traceability Software Review 68

Natalia Luneva

DECEMBER 17, 2020

Patrick Campbell is the CEO of ProfitWell (formerly Price Intelligently), the software for helping subscription companies with their monetization and retention strategies. ProfitWell also provides free turnkey subscription financial metrics for over twenty thousand companies. Get your value metric right.

Pricing 80

Pricing Strategy SaaS Software Review 80

ProfitWell

NOVEMBER 1, 2019

Almost every department within every SaaS company I’ve come across measures success differently. Marketers, they’re measuring qualified leads, which don't always pan out. It’s a mess—not just because every team has different incentives, but also because none of these metrics focuses on retaining customers. “It

Retention 56

Retention Strategy Underperforming Technical Team SaaS 56

ProfitWell

NOVEMBER 13, 2019

But you can get a more representative picture of your progress by reducing the number of metrics you observe. The trick is identifying a smaller set of metrics that really tell the story of your business and making them your key performance indicators, or KPIs. KPIs allow you to measure your business’s growth or decline over time.

Subscription 80

Subscription Payment Features Customer Lifetime Value Benchmarks 80

ProfitWell

JANUARY 6, 2020

Finding product-market fit isn’t always easy though, so we’ll help explain exactly what it is, and the steps to ensure you find it. To help you get started, here are five steps to follow when searching for your ideal product-market fit. Marketing personas are incredibly helpful when trying to discover which market works best.

Product Marketing 52

Product Marketing Underperforming Technical Team Marketing Advertising 52

ProfitWell

FEBRUARY 24, 2020

Plus, the most relevant SaaS metrics to fuel growth. We have a full episode of our show The ProfitWell Report below that reveals all charts and data cuts on this, if you're interested, check it out below. Fueling growth via mastering your metrics. You have to take it one step—and one metric—at a time.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Payment Solutions 52

ProfitWell

MARCH 24, 2020

Zenefits powers its customers with the tools to help run their operation with a simple and intuitive way to streamline onboarding, benefits, payroll, PTO, and human resources. It saves them time, money, and helps with internal and external communications. Metrics and reporting tools. Price optimization software.

Subscription 40

Subscription Payment Features Payment Methods Payments 40

ProfitWell

MARCH 20, 2020

We’ve been talking a lot about revenue operations here at ProfitWell. It’s all about ensuring the teams understand applicable metrics and are aligned to achieve a common outcome. RevOps results in predictable growth through consistent, accurate measurement, and/or new strategies. The outcome of united RevOps. Predictable growth.

Business 59

Business Sales Funnel Customer Success Pricing 59

ProfitWell

NOVEMBER 12, 2019

A pricing audit will help set the metrics you are driving your growth toward—lifetime value (LTV), average rate per user (ARPU), conversion percent, and payback period. Measuring prices and being more competitive. Strategizing your pricing can help you execute a short and long-term roadmap to boost growth and profitability.

Payments 45

Payments Pricing Underperforming Technical Team SaaS Payments 45

ProfitWell

DECEMBER 9, 2019

To help you get started, we’ve put together a nine-step checklist that walks through how to create a subscription service. Analyze the metrics and evaluate your position. When you know where your company fits into the market, it helps you build products that potential customers actually need. Define your buyer personas.

SaaS Payments 61

SaaS Payments Payment Services Subscription Payment Features 61

ProfitWell

AUGUST 15, 2019

Getting a handle on your pricing analytics can help you understand how price changes will affect your overall business and optimize your pricing strategy for maximum revenue. Subscription billing in particular makes SaaS businesses the perfect candidates for pricing analytics tools like ProfitWell. What are pricing analytics?

Pricing 41

Pricing Scale Acquisition Customer Lifetime Value 41

ProfitWell

APRIL 16, 2020

Your customers pay you to help them solve very specific problems. Customer support team members engage in a number of activities that help ensure customer satisfaction and improve business outcomes for your SaaS product. Help resolve customer problems - Customer support is an important part of the customer success equation.

Customer Success 59

Customer Success Acquisition Churn Software Review 59

ProfitWell

AUGUST 11, 2020

To find out, we measured a founder net promoter score—which essentially assessed how likely founders were to recommend becoming a founder to other people. New research by the Software Equity Group shows that retention and net retention are more important metrics to buyers in the mergers and acquisitions market than revenue growth.

Customer Lifetime Value 52

Customer Lifetime Value B2B Retention Churn 52

OpenView Labs

MARCH 30, 2020

Before you know it, you can easily be submersed in wave upon wave of metrics and corresponding acronyms—customer acquisition cost (CAC), annual recurring revenue (ARR), annual contract value (ACV) and lifetime value (LTV), just to name a few. The problem is that there are dozens of metrics that can fall under the KPI umbrella.

Benchmarks 54

Benchmarks Technical Review Churn Scale 54

ProfitWell

APRIL 10, 2019

ProfitWell Report: the Future Is Freemium The latest ProfitWell Report is up, and this time Neel brings in CEO of Webforum, David Björk, to talk freely about freemium. Our ProfitWell cohorts studied 1k SaaS and subscription companies to break it down. Kassy and Brenden, thank y’all for being the best sibs in the league.

Payment Features 49

Payment Features Churn Subscription Acquisition 49

ProfitWell

MARCH 25, 2020

The good news, you can measure your company’s retention rate. There are a few ways to measure customer retention; however, the simplest formula is to divide the number of active users by the total number of users at the beginning of a time period. Identify metrics associated with future customer churn and take action to address them.

Acquisition 52

Acquisition Retention Payments SaaS Payments 52

ProfitWell

NOVEMBER 4, 2019

Not implementing and measuring customer success means you risk losing customers and rising customer acquisition costs (CAC). To help you on your mission toward mastering customer success, I’ll break down what customer success truly means, what happens when you master it, and best practices to employ. Have quick links to help.

Customer Success 73

Customer Success SaaS Onboarding Churn 73

ProfitWell

FEBRUARY 7, 2020

And finally, a pricing AMA (ask me anything) with ProfitWell resident pricing pro, Patrick Campbell. Its number of subscribers is the primary metric Apple is considering, and ideally the company can keep growing this figure—and disclose it to investors. And a lot of success comes down to: Centering around a compass metric.

Subscription 40

Subscription Payment Features Pricing Metrics 40

OpenView Labs

SEPTEMBER 13, 2019

With value-based pricing , costs are tied to a value metric that aligns with usage. The most common metric executives use to measure the effectiveness of Customer Success teams is net revenue – either from retention or expansion. Internal advocates can help navigate org charts to increase product adoption and expansion.

Customer Success 43

Customer Success Revenue AWS Retention 43

ProfitWell

JANUARY 28, 2020

In this episode we discuss the relationship between RevOps and marketing with Dave Rogenmoser, CEO of Proof , and how it’s not just about marketing or sales anymore—it’s about helping. It’s not just about marketing or sales anymore, it’s about helping. Value-based metrics. His ideal metric would be some percentage of lift.

Underperforming Technical Team 45

Underperforming Technical Team New CTO Technical Review CTO 45

ProfitWell

OCTOBER 4, 2019

"We put this list together to help potential employees, partners, and late stage investors get to know a wider set of YC companies.". As TechCrunch reported with the updated list , " Valuation as a ranking metric has its faults, of course. The top ten: Stripe. Ginkgo Bioworks. Get the full list here. Clutter, be gone with you.

Payment Services 40

Payment Services Payment Solutions Entrepreneurship Payment Methods 40

User Pilot

JULY 29, 2021

P ersonalized customer engagement leads to a domino effect on product metrics like: User sentiment (Net Promoter Score NPS ). A customer engagement solution helps you to build personalized interactions with users across each touchpoint in the customer journey based on the user’s needs, jobs to be done, and in-app behavior. Lower churn.

Engagement 98

Engagement Software Review SaaS Onboarding 98

ProfitWell

SEPTEMBER 30, 2019

The data you focus on collecting for revenue optimization should center on what will help you with segmentation and forecasting. Based on this data, Company A can easily get a measure of how its product’s appeal breaks down along age lines. The two companies will sell to their respective customer bases in very different ways.

Revenue 40

Revenue Pricing Outsourcing Services Merchant Services 40

Baremetrics

JANUARY 24, 2021

I’m generally known as “the metrics” guy, so needless to say there was plenty of analysis on the front end surrounding customer churn to see how heavy this lift was going to be for us. The main thing to remember - you can’t optimize what you don’t measure. Tackling churn requires constant measuring and iteration.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

OpenView Labs

JANUARY 29, 2020

Special thanks to Ned O’Leary and Laura Rosca who helped compile this research. . The much-discussed pricing strategy took over the SaaS world and helped fuel the phenomenal success of SaaS pioneers like Dropbox, Evernote, SurveyMonkey and Hootsuite. Here are a few tips from Entrepreneur to help you make it work for you.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

ProfitWell

SEPTEMBER 26, 2019

This knowledge helps you predict how any price adjustments will impact your customers as well as your business. Price elasticity is a measure of how sensitive your customers are to variations in the price of or demand for your product. This understanding helps you leverage that power to help your business.

Pricing 49

Pricing Scale Social Media Branding 49

SmartKarrot

JULY 8, 2020

This, in turn, requires you to track various metrics to boost customer retention and maximize revenue. . These tools help you monitor several metrics such as website traffic, customer churn, revenue, etc. This, in turn, helps you improve your overall marketing strategy and grow your business. Churn Rate. Activation Rate.

Metrics 10

Metrics SaaS Churn Customer Lifetime Value 10