ProfitWell

MARCH 27, 2020

But unless you know which metrics you need and what to do with them once you've got them, the best reporting in the world will not be much more useful than that Excel sheet. If you know how to act on key metrics, then SaaS reporting will allow you to foster significant growth in your business and exceed your expectations.

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ProfitWell

FEBRUARY 4, 2020

RevOps is a centralized function that helps recognize and align revenue from sales, marketing, and customer success. MRR is the best way to start measuring revenue but as you grow, different metrics will come into play. They will help align teams and all the different metrics. Key takeaways. Michael Klett.

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ProfitWell

MARCH 23, 2020

There are a few key metrics that all subscription businesses should be completely on top of. Think of these metrics less as numbers on a screen and more as indicators of business health. Churn has an impact on other SaaS metrics—MRR, customer LTV, CAC, net negative MRR churn (I’ll dive into each, momentarily). Churn rate.

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Subscription Payment Features Metrics Business 85

SaaStock

MARCH 20, 2019

Bringing them together, we will help them and learn from them in equal measure. Collibra provides a cross-organizational data governance and catalog platform that helps companies maximize the value of their data. Toast ’s all-in-one point-of-sale (POS) and restaurant management platform helps power and grow restaurants.

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SaaS Payments Merchant Services Payment Solutions Payments 271

ProfitWell

AUGUST 14, 2020

One popular pricing strategy that's helped countless products outside the SaaS industry is product bundling. It has additional benefits to business as well because, for some items, bundling complementary products can help sell a customer on the initial purchase. Product bundling has symbiotic benefits.

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Entertainment Machine Learning Artificial Intelligence Systems Review 95

ProfitWell

SEPTEMBER 10, 2020

By almost all key metrics, now is a great time to get into the SaaS business model. This, in turn, helps reduce churn. Tracking your growth in as fine of detail as possible will help ensure that you are making the right moves to keep your bottom line moving in the right direction. Get ProfitWell Metrics.

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SaaS Payments Trends Merchant Services Payments 66

ProfitWell

SEPTEMBER 14, 2020

If you're still unsure of exactly how SaaS operations management software can help your business, let's take a look at three of the most common reasons why people choose to adopt the software. It uses AI and machine learning to help you further optimize workflows and get the most out of your SaaS subscription.

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Software Management Payment Features SaaS 82

ProfitWell

MARCH 12, 2020

If you need some help with any (or all) of these issues, there’s a tool out there you can leverage to help solve the problem. Nobody likes to be kept waiting or to feel like their problems aren’t being heard; being available to answer questions and help customers is vital to your success. ProfitWell Retain. Bookkeeping.

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SaaS Payments Subscription Payment Features Payments 59

ProfitWell

AUGUST 6, 2020

Remember the other day when we were talking about bananas and value metrics? TLDR: We established the importance of having a value metric, which is what you charge for example, per 100 videos or for a banana’s case… how filling the fruit is. If you’re going to use a value metric, you might as well use a value-based pricing strategy.

Pricing 87

Pricing Strategy Technical Review B2B 87

User Pilot

JUNE 11, 2021

Analytics tools help SaaS businesses generate actionable insights from the data they collect, which then fuels their decisions. In this post, we will break down the analytics software each SaaS business needs to understand their buyer and user personas, prospects, users, and revenue metrics & company health. Table of Contents.

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Software Review Software Social Media SaaS 52

ProfitWell

JANUARY 15, 2020

A pricing analyst works with complex data examining industry standards and pricing strategies of competitors to help businesses determine and set competitive prices. Through impact analysis, our pricing analysts integrate our client’s historical data with PW informed pricing recommendations—price points, value metrics, feature packaging, etc.—to

Pricing 54

Pricing Marketplace as a Service Subscription Payment Features 54

ProfitWell

MAY 21, 2020

Here at ProfitWell, we believe in data because data doesn't lie. We look at the numbers to help guide our decisions, turning advice into tangible action items. And we'll be sharing with you an overall subscription index, from companies on Profitwell, that will be updated weekly. Metrics you need to stay on top of.

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Subscription Payment Features SaaS Payments Data 68

ProfitWell

NOVEMBER 7, 2019

The Stripe integration for ProfitWell is how you gain this context—you’re able to take data from your payment processor and turn it into actionable insights. Why you should use Stripe and ProfitWell together. Connecting your Stripe and ProfitWell accounts provides insights on how customer payments impact your bottom line.

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Payment Services Payments SaaS Payments compliance 40

ProfitWell

DECEMBER 5, 2019

Implementing a recurring revenue model requires enabling a data-driven process and understanding the axes through which SaaS metrics impact your business. Throughout this article, I’ll unpack what recurring revenue is, some examples of different models, and revenue metrics you need to track. What is recurring revenue? Long contracts.

Payments 56

Payments Metrics Revenue SaaS Payments 56

Intercom, Inc.

DECEMBER 20, 2022

Elizabeth Dixon , author of “The Power of Customer Experience” Patrick Campbell , founder and CEO at ProfitWell. Giving me access to power, meetings, and assignments that helped me grow and get exposure really helped me advance my career. Think about the metrics from a customer perspective.

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VP of Engineering Technical Review Software Review Scale 118

Intercom, Inc.

OCTOBER 8, 2020

They want to talk to sales, if it’s helpful, they want to talk to a partner in that conversation and feel they have the agency on their own to make those decisions. People don’t want to go to a dealership, they want to be able to make those decisions on their own and then have somebody help them execute what they’ve decided,” she says.

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Scale Sales Hiring Software Review Technical Review 205

ProfitWell

MARCH 2, 2020

Thinking proactively about how to build products that help customers achieve their goals is the best tool you have for building lasting relationships. Guiding people effectively through that journey helps them see the value your service provides at each step of the way. Churn prevention strategies via ProfitWell. Let’s dive in.

Customer Success 72

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ProfitWell

APRIL 17, 2020

This can come in many forms, but usually consists of dedicated representative support, knowledge-base articles to help customers who are having difficulty, and a thorough tutorial system in place that explains the ins and outs of the software in an easy to digest way. The metrics worth tracking for customer success.

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Customer Success Churn SaaS Payments Payment Solutions 61

ProfitWell

MARCH 24, 2020

Zenefits powers its customers with the tools to help run their operation with a simple and intuitive way to streamline onboarding, benefits, payroll, PTO, and human resources. It saves them time, money, and helps with internal and external communications. Metrics and reporting tools. Price optimization software.

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Subscription Payment Features Payment Methods Payments 72

ProfitWell

NOVEMBER 15, 2019

Taking advantage of SaaS tools will help you accomplish this. There are hundreds of SaaS tools online that will help your business increase retention and decrease churn. Utilizing the right tools can help track customer growth and reveal new ways to increase MRR. Will this tool uncover metrics I’d have otherwise not known?

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Retention Pricing SaaS Payments Payment Methods 56

OpenView Labs

MARCH 10, 2019

I’ve been a part of building freemium strategies at three companies: Pure Chat (seed round), Profitwell (bootstrapped) and Pluralsight (Nasdaq: PS). In other words, the value metric for our customers was new leads. When I joined ProfitWell, they were much further down the freemium path. Just kidding. Happy customers.

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ProfitWell

SEPTEMBER 4, 2019

In case you missed it: This fall we are rolling out ProfitWell Benchmarks, integrating with Chargify and ReCharge, launching the first-ever media network dedicated solely to the subscription economy, a show called Recur Now (daily subscription news), and the ProfitWell mobile app. ProfitWell Benchmarks. ProfitWell Mobile App.

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Payment Solutions Payment Methods Payments Benchmarks 40

ProfitWell

APRIL 7, 2020

And we’ve covered articles about specific momentum metrics, such as monthly recurring revenue (MRR) and annual recurring revenue (ARR), extensively. After reading this article, you’ll have a deeper understanding of what growth rates are, the many metrics associated with growth rates, and how to calculate it. Pick a metric.

Metrics 52

Metrics Trends Revenue SaaS 52

ProfitWell

JANUARY 14, 2020

Here at ProfitWell, we wholeheartedly believe in value-based pricing, which is extremely customer-centric. A pricing sheet will tailor the price map for each customer and help keep things organized. Optimize pricing with ProfitWell. You can certainly have your sheets, but ProfitWell can do the work for you.

Pricing 52

Pricing Market Research Subscription Payment Features 52

ProfitWell

FEBRUARY 26, 2020

It’s the leading indicator of your business’ health and key metric to determine its ultimate valuation. But with the right tools in place, you can be on your way to a healthy retention rate and more predictable revenue.We’ll examine some of the best tools to help with retention. ProfitWell Retain. What is retention software?

Payment Solutions 52

Payment Solutions Retention Payments Software Review 52

ProfitWell

JANUARY 3, 2020

It’s a momentum metric. Throughout this article, I’ll explain the differences, how to calculate, and some other metrics you should also be tracking. Since ARR is a momentum metric, it has to remain as pure as possible. Calculating ACV and ARR result in different numbers, so when should you use each metric? Churn rate.

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Customer Lifetime Value Scale Churn Subscription 54

ProfitWell

MAY 22, 2020

In this post, we'll take a close look at this metric and how to manage it so your SaaS company's growth chart is moving in the right direction. There are a lot of factors that can lead to customer attrition and a good analytics tool can help you identify those issues so you can take the proper steps to avoid them.

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Churn Customer Lifetime Value Retention Acquisition 52

ProfitWell

APRIL 3, 2020

Daily active users is a key metric you should follow when you’re in the subscription business. Now some may say “active users” is a vanity metric, but almost all SaaS companies use this figure to measure their overall performance. When your DAU is high, it can be a great sign. What are daily active users? Increasing daily active users.

Technical Review 43

Technical Review Churn Subscription Payment Features 43

ProfitWell

APRIL 30, 2020

Building a strong customer base, with users who are loyal to your brand, will help you in the long-term, and when things unexpectedly go south (like a global pandemic). Key metrics of customer loyalty. NPS not only helps you evaluate customer loyalty, it can also help you evaluate the likelihood of customers churning.

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SaaS Payments Payments Payment Methods Payment Services 52

SaaStock

FEBRUARY 14, 2019

Taking place April 23rd to the 25th, we can’t wait to bring the already thriving community together to help facilitate the industry conversation, drive partnerships and create networking opportunities for SaaS superstars. Patrick Campbell, CEO, ProfitWell. Our agenda is a reflection of the ecosystem. Diego Cordovez, CMO, Meetime.

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Technical Review Scale Entrepreneurship Sales Hiring 207

ProfitWell

MARCH 9, 2020

Freemium has helped spur the growth of many major companies, like Mailchimp and Wistia , by generating interest and use among future customers. You can segment lists and send new visitors offers and discounts on their entry subscription, and, like freemium, this can help attract your soon-to-be-customers and get them using your products.

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Subscription Payment Features Payment Methods Marketing 64

ProfitWell

APRIL 3, 2019

On this episode of the ProfitWell Report, Nathan Beckord , Co-Founder and CEO of Foundersuite , wants to know the best ways to combat churn, and we think it's safe to assume Nathan isn't the only one on the churn-solving mission. Click to enlarge. If they’re using less, they’ll pay less. Well, that's all for now.

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Churn B2C Metrics Subscription 92

ProfitWell

AUGUST 20, 2020

We've got the data to answer that plus tactics to help you improve customer satisfaction. Then we’ll go through metrics to track the success of your customer support. Metrics to track customer support success: Response and resolution time. When people have problems, they want help instantly. The data: 1. click here.

Marketing 105

Marketing B2B Scale Customer Support 105

Intercom, Inc.

DECEMBER 28, 2022

We also published nearly 50 new podcasts, featuring interviews with high-profile guests such as Hubspot CEO Yamini Rangan and Profitwell founder Patrick Campbell. We’re planning some exciting new developments around here, and we look forward to providing more valuable, engaging material to help you support your customers in 2023.

Technical Review 118

Technical Review Scale ChatGPT Innovation 118

ProfitWell

DECEMBER 6, 2019

To maximize revenue from usage, use a value metric. The one place to track all metrics: ProfitWell Metrics. ProfitWell Metrics provides a fantastic overview of everything happening in your subscription business. ProfitWell accounts for more than 1,000 edge cases to ensure your financial metrics are accurate.

Scale 68

Scale Development Team Review Traceability Software Review 68

ProfitWell

JULY 24, 2020

In this post, we'll talk about ways you can find the perfect price point for your DTC product and how the power of business intelligence can help. Soft launches can also help set some initial expectations for marketing expenses. If you have one, your SRP can be a big help in determining what your DTC pricing would be.

Pricing 72

Pricing Business Model Machine Learning Artificial Intelligence 72

ProfitWell

APRIL 3, 2020

These businesses need to emphasize (and analyze) certain metrics that other, more traditional businesses often do not. Successfully financing a subscription company involves the use of specific metrics and accounting methods. The metrics you'll need to secure financing. MRR is a basic metric. This metric is simple.

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Finance Subscription Payment Features Venture Capital 52