Neil Patel

NOVEMBER 30, 2020

When your human team has trouble managing your customer service needs with sticky notes and cluttered inboxes, you need a new solution. These customer service software options will help you organize your company, whether you’re a startup or a seasoned business owner. Your Current Customer Support System.

Software Review 103

Software Review Software Systems Review AI Search 103

Buffer Resources

FEBRUARY 21, 2024

For one, the length of YouTube videos allows content creators to film a full experience of our products: to do an unboxing and show our thoughtful packaging, to highlight various ways to use our products on different desk setups, and to discuss the quality of the craftsmanship. Consistency in searching for new up-and-coming creators.

Strategy 89

Strategy Construction Advertising Branding 89

Groove HQ

OCTOBER 23, 2019

Your help desk software and inbox should be the centerpiece around which all other workflows […]. Because that’s not what you need. Most customer service tools have similar features; knowing the channels your customers and support agents rely on is essential.

Software Review 60

Software Review Software Customer Support 60

Neil Patel

NOVEMBER 9, 2020

From the study: Users are extremely fast at both processing their inboxes and reading newsletters. Creative headlines can seem mysterious, and mystery in an inbox may equal spam.). The average time allocated to a newsletter after opening it was only 51 seconds. Truly a situation where the KISS principle applies!

Scale 145

Scale Marketing Pricing Engineering 145

The Angel VC

MAY 5, 2017

Today I’d like to provide a quick update on how our SaaS stack has evolved, as well as share a couple of little tools and hacks that help me (sort of) keep (a little bit of) my sanity. I was initially sceptical about Slack (yet another inbox?) I never achieve inbox zero and regularly have to declare email bankruptcy.

Technical Review 168

Technical Review Travel Systems Review Social Media 168

Intercom, Inc.

SEPTEMBER 3, 2020

That means everything from leveling up our teammate inbox experience to the evolution of our bots. How do problems land on your desk in the first place? I wonder what questions we should be asking that will help us define the problem well enough so we can solve it. In London, we focus on improving our support solutions.

Mobile 212

Mobile Scale Underperforming Technical Team Engineering 212

Sales Hacker

MAY 26, 2020

And if you’re feeling the need to ramp up your sales outreach, you best believe your prospect’s inboxes are full to the brim with the same messaging, the same outreach tactics, and the same conversations about how other companies can help them through this new normal. How do you stand out in that sea of noise?

Entertainment 71

Entertainment Outsourced Development Technical Review Branding 71

ProfitWell

APRIL 4, 2019

And with free episodes of Subscription60 delivered straight to your inbox, there’s no excuse not to be in the subscription know with us. Inbox Infinity Is the New Inbox Zero If you’re a classic type A-er, you know well the daily feat of reaching email “Inbox Zero.” See what I did there? Let's peel into today’s news.

Social Media 45

Social Media Travel Banking Branding 45

User Pilot

JANUARY 12, 2023

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. How a tool like Userpilot can help you build self-service support resources, code-free. After-hours support also sets you apart from competitors, allows you to reach global markets, and helps you build a positive brand reputation.

Outsourcing Services 84

Outsourcing Services SaaS Customer Support Software Review 84

ProfitWell

FEBRUARY 1, 2019

Check out this blog post from our Pricing Analyst Wilson , during which he discusses why customer churn isn’t all bad (and can actually help your business in the long run). Today, we’re getting groovy with more in the help desk space and a product called Groove 2.0 , a shared inbox designed to make customer interactions more meaningful.

Social Media 45

Social Media Compensation Subscription Payment Features 45

ProfitWell

MARCH 20, 2020

We understand your inbox (and your head) is likely filled with corona-centered stories, headlines, and advice to heed. So we’re taking today to bring you what we've found helpful in our SaaS world amid the madness. Consider your setup —like a solid desk chair or grabbing your monitor from your office. We promise, it’ll help.).

Social Media 52

Social Media Subscription Payment Features B2B 52

Sales Hacker

SEPTEMBER 2, 2023

Hopefully you’re not in your inbox right now and you’re out enjoying the long weekend. Companies come across our desk every day that are small features or nice-to-haves. Happy Saturday GTM’ers. But lots to cover this week, whenever you read this, so let’s get right into it. Thanks for reading The GTM Newsletter! It’s complex.

AI 78

AI Revenue Scale ChatGPT 78

Sales Hacker

AUGUST 7, 2019

What if I could help you beat that statistic, raising your probability to 20% or more? You experience it in your own inbox every day. You see, people’s inboxes are more jam-packed than ever before, and tons of it is junk. You see, people’s inboxes are more jam-packed than ever before, and tons of it is junk.

Scale 73

Scale Underperforming Technical Team Sales Hiring Healthcare 73

Intercom, Inc.

OCTOBER 13, 2022

For the past year, our product and engineering teams have been building game-changing features that will help you manage inbound support volume, make your work faster and easier, provide a high-quality customer experience, and help your customers get the most out of your product.

Banking 118

Banking Scale Machine Learning Artificial Intelligence 118

User Pilot

APRIL 22, 2024

Offering end-user support is beneficial to your business because it helps enhance the customer’s experience, improve customer satisfaction , build product loyalty , and reduce churn. Any help that involves the technical team. Either interactive help triggered within the context or one-on-one conversations. Help Scout.

Strategy 86

Strategy Technical Review AI Search Technical Support 86

Intercom, Inc.

JANUARY 31, 2023

How can I help you?” ” And then it says, “Yeah, I really need help with my integration.” ” And so, we went and sketched out features that we could build and get into production quickly that would use some of this new tech and help us to figure out if it was valuable or if it was a toy.

Generative AI 129

Generative AI AI Search AI ChatGPT 129

Chart Mogul

JANUARY 3, 2020

A simple time-tested principle can help you overcome it and become more productive. Employees don’t have the luxury of walking to a colleague’s desk or shouting over a wall when they need help. Your guidelines might look something like this: Guidelines help cut through the plethora of tools available to your team.

SaaS 107

SaaS Communication Systems Review Software Review 107

Sales Hacker

DECEMBER 15, 2017

You sit at your desk with 100+ new business cards to look through, notes on actions you wanted to take when you returned and hundreds of emails to sift through. The more you remember from your conversation, and the more you can help them remember in your follow up—the more powerful the approach. Timing is such a critical part of sales.

Scale 78

Scale Benchmarks Sales Strategy 78

Sales Hacker

AUGUST 12, 2020

How many of you have been unceremoniously met with the following suddenly appearing in your inbox? AI can help scale this, but we need to be careful not to rely too heavily on it. Sales Engagement Platforms are very helpful to increase your opens in email, and dialer technology is very useful with phone calls.

Scale 107

Scale Scaling AI Search AI 107

ChurnZero

AUGUST 16, 2019

As a member of the ChurnZero team, I’m lucky enough to work only a few desks away from our Customer Success Managers (CSMs). This helps ensure that your tasks are completed efficiently and completely. Most importantly, don’t forget to pass it forward and help your vacationing colleagues when they are out of the office!

Churn 53

Churn Customer Success Communication Onboarding 53

Baremetrics

JUNE 26, 2020

It’s helpful, trust us. There are tons of tools out there that’ll help you setup, implement and track your customer onboarding process. Luckily, there are plenty of tools to help you set up tours inside your product. I went to the front desk, got my tickets, and the representative didn’t give me any direction.

Onboarding 99

Onboarding SaaS Churn Social Media 99

Outseta

DECEMBER 28, 2020

Meet Outseta’s sign-up widget If you’ve been following our journey, you know that Outseta is a big product that spans several software categories—billing, CRM, help desk, etc. If you are interested in user experience design or SaaS onboarding, this post is for you. Here’s where we landed with the new “Sign-up and Login” setting page.

Payments 55

Payments Payment Methods SaaS Payments Payment Services 55

Outseta

NOVEMBER 8, 2017

We didn’t have enough to say that we felt was worthy of your inbox, but we’re back - here’s what we’ve been working on…. Initially we proposed a blended pricing model, with our pricing tied to both number of contacts (as most e-mail marketing tools are) and number of users (as is the norm for most CRM and help desk tools).

SaaS Payments 40

SaaS Payments Payment Solutions Payment Services Payment Methods 40

Outseta

FEBRUARY 8, 2019

Email marketing software and a help desk. At the end of the day we decided to build Outseta because: We saw an opportunity to help SaaS founders get products to market much faster. Here’s how we got that product to market about 50% faster while also gaining significant efficiencies that will help us scale well into the future.

SaaS Payments 42

SaaS Payments Payments Payment Solutions Payment Methods 42

Chart Mogul

JANUARY 3, 2020

A simple time-tested principle can help you overcome it and become more productive. Employees don’t have the luxury of walking to a colleague’s desk or shouting over a wall when they need help. Your guidelines might look something like this: Guidelines help cut through the plethora of tools available to your team.

SaaS 52

SaaS Communication Systems Review Software Review 52

User Pilot

JULY 20, 2023

Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service. Customer self-service portals are essential to save your customer service team time, provide proactive help , reduce ticket volume, and personalize the customer experience.

AI Search 93

AI Search AI Scale Pricing 93

Sales Hacker

DECEMBER 11, 2020

They lived life to the fullest and had a lot of wisdom to share — wisdom that has helped me in every aspect of my life. Remove all clutter from your desk and surrounding areas. If you have a messy workspace, messy inbox, and a messy workflow — it will bring messy results. Now, it’s my turn to pass their wisdom on to you.

Sales 116

Sales Systems Review Education Underperforming Technical Team 116

Sales Hacker

DECEMBER 29, 2020

This week on the Sales Hacker podcast, we speak with Mike McNary , VP of Acquisition at Mimeo , a company that helps people print and deliver documents. This week we’ve got Mike McNary , VP of Acquisition at Mimeo , a company that helps people print and deliver documents. Sam’s Corner [34:16]. Show Introduction [00:09].

Scale 65

Scale Leadership Acquisition B2C 65

Neil Patel

JANUARY 26, 2021

In many ways, your entire company’s organization is determined by how organized your desk is. To start with, make sure everything has a specific place, even if that place is in a pile of papers on your desk. This simple organization technique will save you countless hours and help you improve your efficiency and productivity.

Payment Methods 144

Payment Methods Payment Solutions Payment Services Strategy 144

Neil Patel

SEPTEMBER 8, 2021

If you are drowning in a sea of emails, email inbox management may be the answer. As soon as you get to your inbox to zero, the emails keep pouring back in. To fight the chaos, AI email tools give you a leg up by acting as your personal email assistant to keep your inbox organized. Trying another life hack may not be enough.

AI 107

AI Management Artificial Intelligence Social Media 107

Outseta

JANUARY 9, 2019

When we added James to the team at the beginning of 2018, we asked him to help us out 20 hours per month. We’re all busy, so if someone goes out of their way to send along a note that says, “hey this post is awesome and/or helped me,” that’s a pretty good indication that the content is resonating and providing value.

Content Marketing 40

Content Marketing SaaS Payments Payment Methods Payment Services 40

Neil Patel

OCTOBER 9, 2020

However, choosing the best help desk software for your team isn’t an easy task. So to help make your life a bit easier, I looked at dozens of the top options on the market and narrowed it down to my top six recommendations. The Top 6 Options For Help Desk Software. How to Choose The Best Help Desk Software For You.

Software Review 120

Software Review Systems Review Software Social Media 120

SaaStr

JUNE 22, 2021

Here are some helpful takeaways from Totango CEO Guy Nirpaz, Anne Ting (Totango SVP of Marketing), and Marco Innocenti (Head of Customer Success, Operations & Enablement at Zoom). ? ? ? ? ? ? Email * The latest SaaStr updates straight to your inbox. Fortunately, experts at Totango and Zoom have some answers. .

Scale 206

Scale Customer Success Scaling Compensation 206

Intercom, Inc.

JULY 4, 2019

At Intercom, we’re in the thick of working through how to help our teams become more outcome-focused. Instead of figuring out how to beef up a book and turn it into 300 pages so it lands with a thud on your desk, you kept it concise. Why do you think that narrow definition is helpful here? It was about an hour to read.

Scale 212

Scale Leadership Business Model Consulting 212

User Pilot

FEBRUARY 13, 2024

Wondering whether Userpilot or Help Scout is the best option for your SaaS company? This article is going to dive into the Userpilot vs Help Scout debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? Help Scout doesn’t offer such functionalities. Let’s get into it!

SaaS 52

SaaS Onboarding Customer Support Benchmarks 52

Intercom, Inc.

AUGUST 19, 2021

As your product grows and becomes mission-critical, you start to realize, “Wow, it’s beneficial to have one team thinking about the inbox full-time,” the inbox being a mission-critical part of Intercom. The noise, the pace, people storming from desk to desk getting stuff done. It was in the air.

Scale 178

Scale Scaling Technical Advisors Startup 178

BetterCloud

APRIL 21, 2022

All too often, they get buried under endless (digital) piles of help desk tickets. But can you use BetterCloud to automate help desk tickets? Using chatbots to resolve help desk tickets. Last year, our IT team resolved thousands of help desk tickets. Here’s how we do it. Just kidding.

Onboarding 59

Onboarding Engineering Retention Marketing 59