Payrix

APRIL 24, 2024

From a reactive perspective, you’ve got a call center, you got customer service, customer support, you got technical support, where your merchants, your end users are calling in. I’ve got a technical support issue. And I’ll break those two things down.

Payments 147

Payments Embedded Payments Merchant Services Payment Solutions 147

IT World

FEBRUARY 9, 2022

Indeed, I strongly recommended them for their excellent security and, particularly, for their superb customer service and technical support. I have been a longtime fan of Rackspace as a cloud platform.

Technical Review 98

Technical Review Cloud Technical Support Software Review 98

SaaStr

APRIL 8, 2022

Provide technical support to streamline the process. Companies can achieve simplicity throughout targeted customer conversion journeys by breaking down the process into three steps. Establish credibility. Provide useful content. Make sure you have plenty of educational resources available. Consideration. Make information accessible.

Development 202

Development Marketing Advertising Technical Support 202

IT World

JANUARY 4, 2023

That list included technical support engineer, application developer, and software engineer positions. Employers like Twilio, HubSpot, and AnywhereWorks are a few examples of IT companies that have increased hiring for remote jobs, according to a FlexJobs spokesperson. To read this article in full, please click here

Technical Support 70

Technical Support Application Development Software Engineering Engineering 70

SaaStr

NOVEMBER 12, 2021

In the case of HubSpot, we assigned every partner two contacts at HubSpot, provided them unlimited free Technical Support, and partner-specific group trainings. . The key is to find the best solutions to impact your partners and your shared customers’ outcomes. Build Connection. Ultimately, relationships matter.

Sales Recruiting 231

Sales Recruiting Sales Technical Support Onboarding 231

Intercom, Inc.

MAY 13, 2022

Most of the time, help desks offer basic technical support or customer service , such as resetting user passwords, but functions can vary depending on business needs. . A support helpdesk is used to assist external customers answer inquiries such as help with a product or software setup. . What does a help desk do?

Outsourcing Services 118

Outsourcing Services Technical Support Customer Support Onboarding 118

Intercom, Inc.

MAY 11, 2022

Similarly, if you call a customer service line in need of technical support, IVR deflection may direct you to a web-based FAQ page or other online support resources, such as an external knowledge base.

Technical Support 118

Technical Support Education Customer Support Communication 118

Totango

JANUARY 22, 2024

For many companies, the CSM role has become a catch-all for various tasks – from renewals and billing to technical support. By nature, CSMs feel inclined to assume any responsibility involving the customer.

Customer Success 94

Customer Success Generative AI AI Scale 94

User Pilot

MARCH 7, 2024

Free tools offer basic functionalities but are limited in different aspects like customizations, technical support , and integrations with other apps. Paid tools come at a significant cost but offer more advanced features, dedicated support, and more app integrations.

Social Media 104

Social Media AI Search Mobile AI 104

User Pilot

JULY 9, 2023

" Your SaaS solution may be great despite your not-so-helpful customer support. "Please rate the ease of integration with our SaaS platform and the responsiveness of our technical support team."

Scale 93

Scale Technical Review Technical Support Scaling 93

SaaSOptics

NOVEMBER 18, 2021

You may have a year-long technical support contract with the customer; your performance obligation of providing technical support is transferred to the customer over time. You sell an item to the customer, they leave the store with it, and you recognize the revenue. For SaaS companies, it’s not so straightforward.

Payments 80

Payments Payment Services Revenue Payment Solutions 80

SaaStr

OCTOBER 4, 2019

Ep 271: Gillian Heltai oversees Talkdesk’s Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision. When do they start to arise? How has raising in the US compared to raising in Europe? What are the core differences? This episode is sponsored by Owl Labs.

Scale 136

Scale SMB Technical Review Software Review 136

How To Buy Saas

AUGUST 23, 2021

Technical Support. When selecting an online or software tool, it’s important to consider the availability of technical support. Technical support can be helpful if something goes wrong or if you have a question as you’re setting your webinar up. You also get access to full technical support.

Payments 52

Payments Technical Review Payment Methods Software Review 52

How To Buy Saas

AUGUST 23, 2021

Technical Support. When selecting an online or software tool, it’s important to consider the availability of technical support. Technical support can be helpful if something goes wrong or if you have a question as you’re setting your webinar up. You also get access to full technical support.

Payments 52

Payments Payment Methods Technical Review Software Review 52

Intercom, Inc.

MAY 13, 2022

The more complex inquiries requiring human support are addressed by customer service representatives or support agents such as a technical support issue being routed to an IT help desk representative, or the inquiries involving a product support issue are routed to a product specialist. .

Underperforming Technical Team 129

Underperforming Technical Team Customer Support Technical Support Churn 129

Zuora

MARCH 23, 2021

By Petra Higgins, Senior Technical Support Engineer and ZWomen Lead for Europe As Women’s History Month is upon us, we […]. The post Choosing to Challenge, Today and Everyday at Zuora appeared first on Zuora.

Technical Support 40

Technical Support Engineering 40

Stax

APRIL 17, 2024

Also, independently verify the ISV’s claims through reviews on trusted sites and consider their customer service and technical support capabilities. Contact the ISV to discuss customization options for your unique business model, and ensure you understand their pricing structure, security standards, and support services.

Payments 68

Payments Merchant Services Payment Methods Payment Services 68

Stax

MARCH 26, 2024

Providers typically offer solutions designed for easy integration, requiring minimal technical expertise. If you need a customized integration, you may have to collaborate with the provider’s technical support team or engage a professional developer.

Payment Methods 88

Payment Methods Merchant Services Payment Services Payments 88

The SaaS CFO

MARCH 7, 2018

You need to add X number of managers per staff, you need enough sales reps to support bookings, you need more technical support specialists as your customer […]. The post Five Year Financial Projection Template appeared first on The SaaS CFO.

Forecasting 71

Forecasting Technical Support SaaS Management 71

BetterCloud

JUNE 9, 2022

You’ll see us delivering proactive technical support to customers in new ways, providing self-service training on every part of our platform, offering on-demand access to technical resources to build out integrations, and much more. We’re going to continue to set the bar high in this area.

Investment 104

Investment Leadership Technical Review Management 104

Totango

SEPTEMBER 6, 2022

QBRs don’t focus on customer technical support issues, although they may touch on technical issues as these impact customer outcomes. Identification of new objectives, strategies, and KPIs to measure success. The focus on value in QBR meetings makes them distinct from other types of customer meetings.

Technical Review 105

Technical Review Software Review Business Scale 105

Baremetrics

MARCH 23, 2021

1 Overview 2 Features Plans Point of Sale International Support Tools for Developers 3 Pricing PayPal’s Basic Fees Stripe’s Base Fees Stripe Billing 4 Usability 5 Customer Service & Technical Support 6 Final Word All the data your startup needs. The platform now offers 24/7 live support for all of its merchants.

Payment Methods 93

Payment Methods Payment Services Payments Merchant Services 93

Baremetrics

MARCH 23, 2021

Mostly you will use Stripe technical support for payment or integration with a third-party partner. Regardless of your technical skill, Stripe and Recurly have excellent customer service and technical support, available 24X7.

Payment Services 69

Payment Services Payment Features Payment Methods Payments 69

Intercom, Inc.

JANUARY 3, 2020

. “The experience was empathetic because all of my needs were anticipated and addressed while I barely had to lift a finger” I have never felt so looked after by any technical support experience before or since, and at no point did I interact with an Apple employee.

Technical Support 222

Technical Support Engagement Customer Support Branding 222

Stax

JANUARY 24, 2024

Intuit references this “ service discontinuation policy ” on its support site. This means that if you don’t upgrade your software by May 31, 2024, access to services including QuickBooks Desktop Payroll, live technical support, payment processing, Online Backup, and Online Banking will be cut off.

Payment Solutions 88

Payment Solutions Payment Features Payment Services Payment Methods 88

SaaStr

JULY 24, 2019

Gillian oversees Talkdesk’s Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision. And then there was technical support. The other things that we’ve done is stand up a proactive support team. Our technical support team is amazing.

Retention 137

Retention VP of Engineering Sales Hiring Scale 137

Natalia Luneva

JANUARY 14, 2023

sc_trans download and install Shoutcast Technical Support The free customizable Winamp media player that plays mp3 + other audio files, syncs your iPod, WebJan 07, · Help – How To Install SC_replace.me? ShoutCast Scripts · GitHub WebMay 02, · NEW!

Technical Support 52

Technical Support compliance Development Software 52

How To Buy Saas

MAY 26, 2022

An email marketing software ensures the deliverability of the email while managing the technical support required. If you want to opt for email marketing software, Sendinblue can be a good provider of this service.

Merchant Services 52

Merchant Services Technical Review Software Review Entertainment 52

Intercom, Inc.

APRIL 20, 2021

It can seem like an impossible balancing act – but customer support operations can help. They need to be able to balance efficiency with a great customer experience , meet rising customer expectations , and keep team morale high , all while ensuring that they don’t blow through their budget or burn out their team.

Scale 156

Scale Customer Support Scaling Headcount 156

BetterCloud

JUNE 11, 2019

So if they encounter an error in our product, they need fast, effective technical support in order to get back to supporting and securing their organization. This is why we strive to provide world-class support to our customers, and what inspired Proactive Support. Our customers are IT professionals.

Technical Support 40

Technical Support Customer Support Innovation Engineering 40

SmartKarrot

MAY 17, 2023

By using technical support, customer conversations, and other methods to analyse client demands, the mCase product management team may then be informed of potential enhancements. This includes conducting a root cause analysis on problems. Guiding clients through mCase’s features, benefits, and features.

Customer Success 19

Customer Success Sales Recruiting Technical Review Technical Support 19

Frontegg

FEBRUARY 25, 2021

Another important focus of the PLG is the ability for the user to have an AMAZING self-service experience within the product without the need for a dedicated customer-success, technical support or an onboarding specialist to help make it happen.

Sales Hiring 98

Sales Hiring Machine Learning Artificial Intelligence Technical Support 98

InsightSquared

DECEMBER 28, 2017

Depending on how your team’s structured there is probably some sort of sales support function underneath the umbrella of sales operations. Whether it’s a deal desk, RFP team or just technical support in most cases this falls under our team.

Technical Review 79

Technical Review Systems Review Sales Technical Support 79

Kellblog

AUGUST 23, 2019

When we met, he was a pre-sales engineer and I was a technical support rep. Jim went on to write a great book, Making the Technical Sale. Jim and I worked together at Ingres back in the — well “pre-Chernobyl” as Jim likes to put it.

Technical Review 65

Technical Review Software Review Sales Hiring Venture Capital 65

Kellblog

JUNE 27, 2022

While you might think saying “French” is an implicit boast about your company’s amazing engineers, the American buyer will wonder about technical support hours, language fluency of support staff, and the availability of resources in the local ecosystem.

Startup 118

Startup Sales Hiring Underperforming Technical Team Compensation 118

Sales Hacker

SEPTEMBER 23, 2021

The VAR might purchase a piece of computer hardware and build a specific software application to be sold with it or the VAR might add value by providing technical support, training, or installation to go along with the product to be sold. Managed service providers (MSP).

Technical Review 101

Technical Review Scale Systems Review Software Review 101

ChurnZero

MARCH 5, 2021

This article, which was adapted from one of our most popular Big RYG sessions, “ Why Humans Are Irrational: Applying Behavioral Economics to Customer Success ,” presented by Dan Rourke , Senior Director of Technical Support at Khoros , outlines how to apply behavioral economic theories to real-world Customer Success scenarios.

Customer Success 98

Customer Success Technical Review Churn Technical Support 98