help-center 
Intercom, Inc.
OCTOBER 21, 2020
This applies not only to conversations a customer may have with your sales or support teams, but even when they’re not talking to you at all – such as when they’re on your help center , searching for answers. We study how they want to feel and how they’d like to be helped. Define how your article helps users.
Intercom, Inc.
MARCH 26, 2018
Your help center is the home of all knowledge about your product. If you develop and ship new features as often as we do, it’s vital that your articles help your customers keep up with the changes. If you develop and ship new features as often as we do, it’s vital that your articles help your customers keep up with the changes.
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Buffer Resources
AUGUST 4, 2023
Throughout the days, months, and years, our Help Center, where we keep up to date articles about Buffer for our customers, had become just that. There are four of us on the team working on the Help Center, which is part of our larger 21-person Customer Advocacy team. That’s exactly what we had to face, though.
SaaS Metrics
SEPTEMBER 29, 2023
For companies looking to expand, providing exceptional customer service through a high-performing call center is essential. However, sustaining quality as you scale can be challenging without the right call center software. In this article, we’ll look.
Speaker: Jeannie Walters, Founder and Chief Experience Officer, Experience Investigators
Need help giving your CX a human touch? Are you struggling with making VoC the center of your company's mission? Not sure what data you should be looking at to make loyal customers?
Groove HQ
OCTOBER 2, 2020
Help center software empowers customers to find answers to their questions. The post Help Center Software: 5 Steps to Create Self-Service Resources for Customer Support appeared first on Groove Blog. I come from a big family. We all live in the same town, and we all have our roles to play.
Groove HQ
JULY 27, 2020
Cut your writing time in half with these knowledge base templates for help center articles and resources. How do you actually create knowledge base articles for your help […]. The post 5 Simple Knowledge Base Templates to Rapidly Create Content for Your Help Center appeared first on Groove Blog.
Advertiser: ZoomInfo
The evolution of every high-functioning, effective customer success strategy centers around three C’s: connected experiences, an engaging customer journey, and a culture built on customer-centricity. Satisfaction won’t cut it. But where do you start? Create highly targeted segments to drive more contextual and personalized engagements.
Speaker: Nickey Skarstad, Director of Product at Duolingo
An essential product truth that every product builder is taught is that regular, high quality customer feedback helps you build better products. There are many ways to center customer feedback into your processes, from goal setting on down to sprint planning.
Speaker: Robin Zaragoza, Product Coach and CEO of The Product Refinery
But what strategy do managers use to keep the customer and their key problems at the center of the product development process? What most product development teams don't realize is that this tool can help to implement key information, influence future decisions, and align the entire organization around its customers.
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