Tom Tunguz

DECEMBER 18, 2018

Here are some predictions for 2019 and a review of my thoughts for 2018, many of which were wrong. The M&A market slows meaningfully , especially at the multi-billion dollar level. The recent seasickness in the public markets forces most CEOs adopt a more conservative approach to acquisitions. Facing large swings in valuation, these leaders may struggle to advocate and articulate that large acquisitions are accretive and will be immediately rewarded by share appreciation after an acquisition

Blockchain 175

Blockchain Technical Review Machine Learning Artificial Intelligence 175

Intercom, Inc.

DECEMBER 19, 2018

It has been a year of extraordinary growth at Intercom. Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Meanwhile, Intercom, the company, welcomed hundreds of new hires across the organization and opened a new office in Sydney.

Scale 150

Scale Sales Recruiting Underperforming Technical Team Sales Hiring 150

Incredo

DECEMBER 19, 2018

Does your business have everything it needs? With new demands and even newer technology, it’s much harder for a business to develop its own mobile app or website interface. Finding a good software development team in North America for a reasonable budget is a rare occurrence. This is why most companies look elsewhere when looking for a software development team.

Development 134

Development Software Development Mobile SaaS 134

Sales Hacker

DECEMBER 20, 2018

Art or Science? Sales requires mastery of “soft skills,” so it can often seem like more art than science. Movies like Thank You for Smoking and Wolf of Wall Street portray top performers as innately talented artists, but we all know that it takes more than a great pitch to hit your number. To consistently perform, sales leaders need to master the science of sales productivity.

Payments 96

Payments Payment Services Sales Payment Methods 96

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Generative AI is upending the way product developers & end-users alike are interacting with data. Despite the potential of AI, many are left with questions about the future of product development: How will AI impact my business and contribute to its success? What can product managers and developers expect in the future with the widespread adoption of AI?

Generative AI

Tom Tunguz

DECEMBER 17, 2018

The five most popular posts of 2018 were: The Strategic Shift in Revenue for SaaS Startups as They Scale - or popular by any other post by a factor of 10, this post discusses the importance of focusing on renewals as a business reaches $10M, $20M and beyond in ARR. The dynamics of retention meaningfully change the way the business ought to be managed.

Acquisition 126

Acquisition Interviewing Cloud Pricing 126

FastSpring

DECEMBER 20, 2018

SaaS Pricing can be difficult to determine for many digital businesses. First, you need to be sure that you’ve priced your product fairly, and second, you want to offer the payment option that will appeal to the largest number of users. So, do you extend a pay-per-use (or PPU) option, or do you ask people to subscribe to your service on a monthly, quarterly, or yearly basis?

Payment Features 63

Payment Features SaaS Payments Subscription Payment Solutions 63

Sales Hacker

DECEMBER 17, 2018

This week on the Sales Hacker podcast , we talk to Munya Hoto , Digital Marketing Director at Foundry and a Founding Member of the London Revenue Collective. . Munya is an accidental marketer who comes to marketing from an economics background and who has helped develop unique insights into how to expand the market opportunity for growing companies.

Scale 78

Scale Sales Engagement Interviewing 78

CustomerSuccessBox

DECEMBER 20, 2018

SaaS Customer Success is a rapidly growing field and lately, there has been a huge demand for Customer Success Managers (CSMs). According to Linkedin , Customer Success Manager is the third most promising job of 2018. Though many of you have started looking out actively for SaaS customer success roles, like all job profiles, no matter how good you might be, it is NOT meant for everyone.

Customer Success 66

Customer Success Management SaaS Subscription 66

BetterCloud

DECEMBER 21, 2018

And just like that, it’s the end of another year. 2018 was momentous for us. We released exciting new features that bolster security across your SaaS apps, raised a $60M funding round, and even ranked #11 on Crain’s Best Places to Work in NYC 2018. Here’s a look back at our 2018 highlights. Gartner and 451 Research recognized a brand new market category that BetterCloud is pioneering.

Cloud 53

Cloud Technology SaaS Management 53

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Payments

FastSpring

DECEMBER 19, 2018

It has been a very interesting year for the world. This is especially true for the ecommerce industry as well! I mean, who can forget the GDPR? At FastSpring, we’ve been hard at work not only building the best-in-class ecommerce platform, but also staying up-to-date on all of the popular trends, news, and tips that help our readers sell more around the world.

B2C 63

B2C Business Model Pricing B2B 63

Sales Hacker

DECEMBER 18, 2018

What makes a great cold email? Does all the work it takes to personalize outreach really pay off? How can you craft a subject line that maximizes reply rates? We partnered up with Drift, Siftrock and Outreach, gathering nearly 300 top-performing emails and performance metrics to give you the answers to these questions and more. Without any further ado, here are my favorite takeaways from the study.

Scale 73

Scale Benchmarks Scaling Metrics 73

ChurnZero

DECEMBER 17, 2018

ChurnZero the real-time Customer Success platform announced that it has joined HubSpot as a Connect Beta Integrator. Today, ChurnZero announced that it has joined HubSpot as a Connect Beta Integrator. HubSpot, a leading growth platform, works with Connect integrators to help grow their business through listing and marketing and distribution resources to increase shared customers.

Venture Capital 53

Venture Capital Subscription Payment Features Churn 53

Net-Results

DECEMBER 18, 2018

There’s a lot of things to consider when (potentially) purchasing marketing automation. The first thing you do is put together a business case. That will provide you (and your management) with a clear reasoning of why you need marketing automation right now – from a business perspective. Once that’s clear, you should look at the […]. The post What factors did your organization consider before investing in automation marketing?

Investment 52

Investment Marketing Management Business 52

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

FastSpring

DECEMBER 18, 2018

As December winds down and the holidays kick into full gear, I would like to take a moment to reflect on the past twelve months. There’s no doubt 2018 was an incredible year for FastSpring and the entire ecommerce industry, and I look forward to continuing this momentum into the year ahead. I’m excited to share some of the major highlights below: 1.

Marketplace as a Service 63

Marketplace as a Service Sales Hiring Scale Leadership 63

Sales Hacker

DECEMBER 20, 2018

Throughout my sales career—from when I was a first-year sales rep, to my leadership role as a VP of Sales—I always made it a point to foster a work culture that accentuates the significance of diversity and inclusion. In other words, I genuinely believe the most exceptional teams are the ones comprised of a variety of different personalities, cultures, ethnic backgrounds, ages, differing religions, gender, etc.

Sales Hiring 64

Sales Hiring Technical Advisors Underperforming Technical Team Technology 64

Chart Mogul

DECEMBER 17, 2018

In this one-off episode of SaaS Open Mic recorded at SaaStock Dublin, I talk to the "Godfather" of SaaS metrics, David Skok. “I found some of my readers were obsessing over getting perfectly accurate CAC-LTV figures before they had a repeatable sales processes, so the data they had was completely meaningless…” In the world of SaaS, this guest needs no introduction.

Metrics 45

Metrics Scale Churn User Experience 45

yoursales

DECEMBER 19, 2018

4 Best Practices for Aligning Sales and Marketing Internationally. For many salespeople out there, remote sales work is a decidedly attractive dream. And working from home is often as far from being a dream as possible. In sales, efficiency, progress-tracking, and team-alignment are paramount. Once you go remote, each area can take a hit. This makes many employers unhappy about ditching offices.

Sales Hiring 42

Sales Hiring Outsourced Development Sales Sales Outsourcing 42

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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

Payments

Cobloom

DECEMBER 17, 2018

When it comes to generating revenue, some businesses have a pretty straightforward life. They invest a ton of resources into acquiring new customers, and once a sale is made, that's it: the money is in their pocket, and they can focus on acquiring new customers. You, however, have a harder time. Your SaaS business operates on recurring revenue, and any given month, you face a fresh new battle to earn the continued trust of your customers.

Business 41

Business SaaS Investment Revenue 41

Rakam

DECEMBER 21, 2018

North Star Metric (NSM) is a newly emerged term in the tech world, originated from the Silicon Valley, and it helps teams to understand how they can have a sustainable customer growth in the long run. North star metric enables your team to understand the real core value you are delivering to your customers. Focusing your efforts to improve this metric is the best thing to grow your customer base.

Metrics 40

Metrics 40

Chart Mogul

DECEMBER 21, 2018

One of our favorite end-of-year traditions is reflecting on what we shipped, published, and achieved each year. Here's a summary of our 2018 highlights. January. We kicked the year off with an awesome customer story about how DroneDeploy uses ChartMogul to inform their expansion strategy — it’s certainly worth a read. As someone who studied computer animation in college, I was really excited when we finally introduced some great looking animations into ChartMogul … Another big

Subscription 40

Subscription Payment Features Business Model Branding 40

2Checkout

DECEMBER 19, 2018

Are you dreaming of being your own boss someday, or would you like to bring in extra income? Starting an online business is one of the easiest ways to accomplish this. The biggest challenge of starting an online business can be developing your business plan.

Software 40

Software Development Business 40

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Start-ups & SMBs launching products quickly must bundle dashboards, reports, & self-service analytics into apps. Customers expect rapid value from your product (time-to-value), data security, and access to advanced capabilities. Traditional Business Intelligence (BI) tools can provide valuable data analysis capabilities, but they have a barrier to entry that can stop small and midsize businesses from capitalizing on them.

SaaS

TriTuns

DECEMBER 20, 2018

Many organizations that are implementing a new software system can easily get the system live, but they struggle to get it adopted, get value from it, and sustain effective use and business value creation over the long-term. When we meet with companies and take a closer look at how they go about implementing systems and driving adoption, it becomes very clear that the approach they take is often preventing them from achieving their goals.

Software 40

Software Customer Success Technology Investment 40

Zuora

DECEMBER 19, 2018

The next wave of retailers are far more likely to move towards a subscription business model, thus forever changing the way that brands interact with consumers. The post Christmas is giving us the gift of retail relationships appeared first on Zuora.

Subscription 40

Subscription Payment Features Business Model Branding 40

Backlinkfy

DECEMBER 19, 2018

B2B means a business selling to a business. This could be a marketing agency selling their marketing services to a local business, a printing company that does promotional materials for a business and plenty of other scenarios. B2C is business to consumer which is when a business sells to the general public. Understanding you need to market differently when you are a B2B company is important.

B2B 40

B2B Strategy Marketing Sales Hiring 40

Rakam

DECEMBER 18, 2018

Product-oriented engineers are sought after in every organisation. They are all around teams players, and they don’t just write codes. You can think about product oriented engineers as the owner of the product. They work on the back end, but they are also in the frontlines, communicating with the customers. Product-oriented engineers are like the chefs who cook the food in the kitchen but also serves it to customers as a waitress.

Engineering 40

Engineering Communication 40

As companies strive to boost revenue, deliver customer value, and stay competitive, they are increasingly embracing the potential of usage-based pricing.

Pricing

TriTuns

DECEMBER 20, 2018

Many organizations that are implementing a new software system can easily get the system live, but they struggle to get it adopted, get value from it, and sustain effective use and business value creation over the long-term. When we meet with companies and take a closer look at how they go about implementing systems and driving adoption, it becomes very clear that the approach they take is often preventing them from achieving their goals.

Software 40

Software Customer Success Technology Investment 40

Chart Mogul

DECEMBER 18, 2018

Teams at PieSync use ChartMogul to measure demand and growth, to test pricing changes, and to capitalize on new upsell opportunities. Piesync enables companies to keep their data synced across cloud apps. With two-way syncing, companies can feel confident that their customer data is accurate and up-to-date across every app and work more efficiently.

Software Review 40

Software Review Customer Lifetime Value Pricing Churn 40

ChurnZero

DECEMBER 18, 2018

ChurnZero Named Overall SaaS Category Winner in 2018 APPEALIE Awards. APPEALIE has announced the winners of the 2018 SaaS Awards. 23 SaaS apps were recognized for their demonstrated excellence and customer delight. Winning SaaS platforms included ChurnZero, Ceridian, Drift, Hubspot, New Relic, Slack, and Zapier. The competition consisted of four categories – Overall SaaS, SaaS Customer Success, iOS Mobile SaaS App, and Android Mobile SaaS App.

SaaS 40

SaaS Mobile Customer Success AI 40