Blulogix

FEBRUARY 18, 2024

Product and Service Innovation: Analytics uncovers gaps in current offerings and highlights areas for improvement or innovation. This insight drives the development of new features, services, or subscription tiers that meet evolving customer needs.

Strategy 52

Strategy Data Marketplace as a Service Sales Hiring 52

ChurnZero

FEBRUARY 22, 2019

Churn Monster #9: Cheater Customer. It’s time to talk churn monsters again. This month’s customer churn risk is a cheater. Identifying your competition and staying informed about their products and services is the key to remaining competitive in the market and is crucial to customer retention and the survival of any business.

Churn 40

Churn Marketplace as a Service Customer Success Subscription 40

Andreessen Horowitz

DECEMBER 14, 2023

While the marketplace business model is evergreen, every new platform changes how and where transactions happen. Now, we believe generative AI promises to revolutionize marketplaces again. It will not only transform how products and services are sold — but also how they are made.

Marketplace as a Service 139

Marketplace as a Service AI Search AI Outsourcing Services 139

ChurnZero

FEBRUARY 8, 2022

This award is earned by software products and companies that provide best-in-class customer service products and experiences for their customers. This is ChurnZero’s second time appearing on one of G2’s Best Software lists, earning its place this year thanks to its mission of helping subscription businesses fight customer churn.

Software Review 52

Software Review Technical Review Software Marketplace as a Service 52

FastSpring

DECEMBER 12, 2022

Traditionally, payment gateways and payment processors were offered as two separate services and you would have different providers for each service: Payment gateways quickly and securely transfer the payment details from the checkout software to the payment processor. Reduce involuntary churn with proactive dunning.

Payment Services 131

Payment Services Merchant Services Payment Methods Payment Solutions 131

User Pilot

MAY 23, 2023

Next, proactively tackling areas of friction to drive down the churn rate. Low customer churn Some churn is inevitable, but let it get out of control, and pretty soon you won’t have a product to manage. AI can help you slash potential churn rates. Provide timely self-service support through AI chatbots What is this?

Artificial Intelligence 85

Artificial Intelligence AI SaaS Payments Payment Solutions 85

Blulogix

DECEMBER 21, 2023

Predictive churn prevention: AI will identify customers at risk of churn before they even consider leaving. Partnerships: Companies will work together, offering combined services and leveraging each other’s UBP models to create compelling value propositions for customers.

AI Search 59

AI Search AI B2B Marketplace as a Service 59

ChurnZero

MAY 17, 2022

EY, TrustRadius, G2, SIIA CODiE, and APPEALIE have recognized ChurnZero’s platform, team, and customers in areas ranging from technological innovation and customer success services to the strategic vision of its senior leaders. ChurnZero has quickly become one of Washington, D.C.’s

Marketplace as a Service 98

Marketplace as a Service Technical Review Headcount Software Review 98

Blulogix

FEBRUARY 16, 2024

Proactive Engagement: Automated systems can identify key customer milestones or behaviors that signal an opportunity for engagement, such as usage patterns that suggest a customer is ready to upgrade or might be at risk of churning. The tools should offer flexibility to customize workflows and communication based on your business needs.

Payments 52

Payments Payment Services Revenue Management 52

Subscription Flow

JANUARY 3, 2024

The following is a list of reasons that can also be read as a list of incentives for SaaS businesses to implement a flexible pricing strategy: Tailoring your pricing strategy as per larger trends in the market: SaaS businesses operate in a highly volatile environment, with technology, customer behavior, and the marketplace constantly changing.

Pricing 52

Pricing Payment Features SaaS Marketplace as a Service 52

Baremetrics

OCTOBER 9, 2021

Baremetrics monitors subscription revenue for businesses that bring in revenue through subscription-based services. All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. Sign up for the Baremetrics free trial and start managing your subscription business right.

Payment Services 98

Payment Services SaaS Payments Payment Methods Payments 98

OPEXEngine

MAY 18, 2021

SaaS metrics are viewed differently at different stages of growth and for different sales models, primarily whether a company is selling into an SMB or enterprise marketplace. When calculating this metric, it is important to only use contracted recurring revenue and not one-time payments from services or any other one-time payment. .

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. We are constantly adding innovative new apps to our Customer Journey Marketplace , including our newest Engage Customers SuccessBLOC.

Communication 101

Communication Marketplace as a Service Technical Review Engagement 101

Tom Tunguz

MARCH 10, 2016

Zendesk, Duo Security and Expensify develop customer service, two-factor authentication and expense management software with radically simpler UIs than their competition. This unique value proposition reduces sales cycles and leads to substantial negative net churn within accounts. But, technology is not enough.

Scale 100

Scale Innovation Technology Marketplace as a Service 100

ChurnZero

APRIL 7, 2021

Build awareness and trust – By nature third party review sites are automatically more credible than just taking a sales rep’s word for it, that your product/service will bring the value your customers need. Discover more buyers – You need to make your presence in the marketplace known to drive demand.

Technical Review 81

Technical Review Software Review Customer Success Marketplace as a Service 81

SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And today, I’m very excited to be the co-founder and CEO of G2 where we’re building the world’s leading marketplace for SaaS software. The situation is getting worse. Godard Abel | Co-Founder and CEO @ G2.

Software Review 189

Software Review Scale Technical Review SaaS 189

Totango

MARCH 6, 2020

Today’s on-demand, subscription-dominated marketplace requires that enterprises pay closer attention to what their customers want from their products—and there’s no clearer indication than their own words. This additional layer of customer understanding means you’re always ready to react to opportunity and to thwart churn.

Marketplace as a Service 93

Marketplace as a Service Social Media Customer Success Enterprise 93

Subscription Flow

JANUARY 1, 2024

This is why if you sell or market through multiple channels, such as your online store, ecommerce marketplaces, and a physical location, look for a CRM that can autonomously collect and analyze data across various channels that your website will be integrated with. Your responses to these questions are how they judge your customer service.

Payment Methods 52

Payment Methods Payment Features Payment Solutions Payments 52

Point Nine Land

MARCH 18, 2019

This came to define a new go-to-market strategy for many marketplaces or, as they came to be known, SaaS-enabled marketplaces. In some cases, the SaaS was even given away free in the hope of driving adoption before monetizing on the marketplace. In other words, we may see users coming for the network and staying for the tool.

Marketplace as a Service 50

Marketplace as a Service Payment Features Scale Pricing 50

Baremetrics

MARCH 30, 2021

Do any of them have what you want in a subscription management service? Zuora Founded in 2007, Zuora is an enterprise billing and invoicing company that helps businesses launch and manage their subscription-based services. Just like Chargebee, it is web-based and offers 24-7 customer service. What suits your business?

Payment Solutions 105

Payment Solutions Payments Payment Features Payment Methods 105

ChurnZero

DECEMBER 14, 2023

In a sense, it was originally more like a lead generation service, or marketplace for barbershops. I am going to focus on my customer because that allows you to design products and services that make sense for them,” noted Dave. No company can make every customer happy all the time.

Payment Solutions 52

Payment Solutions SaaS Payments Payment Methods Scale 52

SaaStock

MARCH 26, 2019

The space as a whole has churned more IPOs in the last 6 months than the previous 20 years combined as a result. Metatext offers a solution to help SaaS entrepreneurs to automate business processes such as customer services, marketing and insights. However, our interest goes beyond the current state of SaaS in Latin America.

Startup 210

Startup Artificial Intelligence SaaS Construction 210

Baremetrics

SEPTEMBER 16, 2021

LTV, or CLV, is the predicted amount a customer will spend on your product or service while they’re your customer. Another term you need to understand is the churn rate. Suppose a person subscribed to your service. But at the same time, the user doesn’t need to overload the phone memory and download the app from the marketplace.

Business 97

Business Social Media Marketplace as a Service Mobile 97

CustomerSuccessBox

JUNE 20, 2022

Turn down the churn rate. Customer Success tools come with features where you get segment-specific real-time account health so that you can act proactively upon risk signals and never let the churn surprise you! With that, the risk of churn increases as well. Detect and Act on Upsell & Cross-sell Opportunities.

Artificial Intelligence 52

Artificial Intelligence Customer Success Software Payment Features 52

FastSpring

SEPTEMBER 16, 2021

But we wanted to hear directly from technical founders and software developers about what you look for in a SaaS payment processing service. “These are just some of the questions you need to consider when evaluating a payment service solution as these are the same questions your customers will surely ask you,” Levi says.

Payment Services 122

Payment Services SaaS Payments Merchant Services Payment Solutions 122

Baremetrics

APRIL 26, 2021

All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. Quick look Before we dig into the specifics of what both these service providers offer, let's take a quick look at each brand and its core focus. Easily connect to other business services.

Payment Services 59

Payment Services Merchant Services Payment Methods Payments 59

Intercom, Inc.

NOVEMBER 30, 2021

Juggling outdated, disjointed tools is a recipe for team burnout, customer dissatisfaction, and ultimately, churn. so here are five top conversational support tools as reported by the world’s largest and most trusted marketplace, G2: Intercom. Obviously we’re a little biased ?? Integrations and Messenger apps.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

OpenView Labs

JANUARY 13, 2022

One of the most important changes sparked by the subscription economy, and the move to software as a service, has been the shift from customer support to customer success. Being successful will require going back to core pricing principles like measuring customers’ perceived value of a given product or service. Will we be right?

Pricing 82

Pricing Payment Services SaaS Payments Payment Solutions 82

ChurnZero

MAY 17, 2022

EY, TrustRadius, G2, SIIA CODiE, and APPEALIE have recognized ChurnZero’s platform, team, and customers in areas ranging from technological innovation and customer success services to the strategic vision of its senior leaders. ChurnZero has quickly become one of Washington, D.C.’s

Marketplace as a Service 52

Marketplace as a Service Technical Review Headcount Software Review 52

Baremetrics

AUGUST 24, 2021

Customer X signs up for the monthly basic plan on your website or marketplace. Manage plans and features of your SaaS business with Baremetrics Get deep insights into MRR, churn, LTV and more to grow your business. Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business.

Subscription 97

Subscription Payment Features Software Review Payments 97

OPEXEngine

OCTOBER 5, 2021

But while software’s success in the marketplace has lifted the valuations of software companies, our analysis suggests that some firms may still be undervalued. In more mature software companies, we see oversized returns for companies that are moving to software-as-a-service subscription models (see Figure 1). Sticky after all.

Software Review 52

Software Review DevOps as a Service Software Underperforming Technical Team 52

Totango

JUNE 9, 2020

The COVID-19 pandemic may have radically altered the marketplace around us, but the fundamentals of customer renewal strategies remain the same. Customers have always based their renewal decisions on emotional connections, financial realities, and the amount of trust they have that a service can deliver sustained value.

Strategy 62

Strategy Marketplace as a Service Software Review Construction 62

Software Platform Consulting

MAY 6, 2019

There are also great resources for metrics specific to marketplaces (see here ). Enterprise versions of Upwork or other labor marketplaces. This means I’m not going to cover common metrics such as GMV/GSV, Take Rate, Churn, NPS, Rule of 40, etc.) There are many great articles about SaaS metrics on the web (e.g.,

Payments 60

Payments Enterprise SaaS Payments Metrics 60

Totango

AUGUST 23, 2017

Currently, only 25% of benchmarked companies are using data analytics to predict churn, and only 13% to predict expansion opportunities. Portfolio proliferation causing customer confusion as offerings from product and services lines are beginning to overlap. The answer is surprisingly prescriptive: Embrace “as a service” offers.

Customer Success 64

Customer Success Marketplace as a Service Scale Benchmarks 64

BrightBack

APRIL 12, 2019

Copper (formerly known as ProsperWorks) is the leading Customer Relationship Management (CRM) for G Suite and recommended by Google's G Suite Marketplace. Laser-focused on improving product experience and reducing churn. Key challenges when managing customer churn.

Retention 40

Retention Marketplace as a Service Customer Lifetime Value Churn 40

Baremetrics

OCTOBER 19, 2021

Finding hidden patterns in your sales, seeing the growth potential, and knowing which service is poised to be the star of your marketplace can all be done through using Baremetrics. All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. Table of Contents.

Payments 98

Payments Payment Methods Payment Services Payment Solutions 98

OpenView Labs

MARCH 4, 2021

Today we know of HubSpot —the maker of marketing, sales, and service software products—as a preeminent public company with a market cap above $17B. The company struggled with poor churn and anemic expansion revenue. Once a customer has churned off the platform, it’s extremely difficult to win them back.

Pricing 55

Pricing Outsourced Development Marketplace as a Service AWS 55