SaaStr

NOVEMBER 6, 2022

Like a lot of folks tip-toeing from B2C to SaaS, his first stop was in freemium. If I’m paying $0 or $5 a month, I better be able to start using your SaaS app in about 60 seconds, ideally. The bigger the customer, the most likely it is they’ll have someone fully dedicated to deploying, managing, and tracking your app.

Business 267

Business B2C SMB Customer Success 267

User Pilot

AUGUST 16, 2023

A user retention playbook will keep your customers happy and continue using your product for longer. When developing your product , address app performance issues to improve user retention. Metrics such as retention rate , churn rate , and customer lifetime value are important to track for user retention.

Retention 97

Retention Social Media Customer Lifetime Value Churn 97

SaaStr

APRIL 11, 2021

“Stop Losing Customers: 5 Steps to Creating Customers for Life with Freshworks” A look at how to keep SMBs happy from $3B+ Freshworks. #8. “The 5 Metrics You Should Track to Maximize Your Company’s Valuation with Tomasz Tunguz” Tomasz’s latest from SaaStr Build 2021. #10 Let’s dive in! #1.”The

Scale 261

Scale SMB Scaling Retention 261

Neil Patel

OCTOBER 27, 2021

You’re not seeing results from your SEO strategy, and you’re about one ranking away from throwing your laptop out the window. You have a leak in your SEO strategy. Something, somewhere, has gone awry, and it’s impacting your performance in search results. After all, you’re doing everything right.

Technical Review 145

Technical Review Social Media Trends Engineering 145

User Pilot

JULY 18, 2023

Tracking your customer churn rate will help you keep tabs on business growth. You will have data sets for analyzing your churn/retention history, which will better position you to make intelligent business decisions. Here are other metrics subscription-based companies should track alongside churn: Customer retention rate.

Churn 84

Churn Payments SaaS Payments Payment Solutions 84

SaaStr

SEPTEMBER 8, 2020

If your customers love you, they will want to buy more from you,” said Jason on talking to them (over and over again) to develop PMF. And then, there are your superpowers. In those early days, founders are good at one or two aspects— these are what work well for your company. These are what Jason calls your superpowers.

Scale 234

Scale Sales Hiring Technical Advisors Scaling 234

Totango

JULY 29, 2022

Renewals and upsells are effective ways to expand customer revenue for any recurring revenue business model but they are especially important during periods of economic uncertainty when new acquisition growth slows down or stops altogether. . Customers are willing to pay for this new value, which helps you increase your company’s revenue.

Strategy 111

Strategy Enterprise Business Model Acquisition 111

SaaStr

MARCH 27, 2022

Instead, it sort of makes you think about taking the First Good Offer for your startup. If you can get to $10m in ARR, growing 80-100% or more Year-over-Year, and have happy customers AND a good team … if … then you can’t be stopped. When things were really rough at EchoSign, I stopped taking a salary for 18 months.

Scale 361

Scale Sales Hiring Venture Capital Startup 361

ChurnZero

DECEMBER 28, 2018

This has been quite a year for the ChurnZero blog. We even got a shout out from HubSpot as a top blog you should be reading in 2018. As the year comes to a close, we thought we’d offer up a useful roundup of our ten most popular blog posts from the year. 5 Questions to Kickstart Your Customer On-Boarding.

Technical Review 49

Technical Review Artificial Intelligence Social Media Churn 49

User Pilot

MAY 2, 2024

You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. TL;DR Customer retention is the ability to keep your customers actively using their products. Book the demo to learn how to use it to orchestrate your customer retention strategy. 5-25 times.

Retention 75

Retention Metrics Strategy Scale 75

SaaStr

MAY 8, 2021

Bigger customers usually leave simply because your product doesn’t do enough. And if your burn rate is low (ours was probably $100k-$150k at the time we started to close bigger annual deals), that’s like a whole extra month of runway just on that deal. It’s only true in your financial statements and your numbers.

SaaS Payments 266

SaaS Payments Payment Services Scale Payments 266

SaaStr

NOVEMBER 25, 2023

Then, in the post-2021 hangover phase, two things happened: People stopped making as much commisions on the sales side People were still working half as hard The macro-environment has gotten harder, and the buyer had changed. And now, suddenly, we’re back to looking at revenue, and it’s not about only trying your hardest.

Sales Hiring 202

Sales Hiring Underperforming Technical Team Revenue Sales 202

SaaStr

JANUARY 23, 2023

Today, your prospective customer spends over 50% of their time on independent research. Winning over buyers will become easier if you stop selling to them and, instead, enable them to buy your product. Marketing Sales Product & Engineering Marketing from the get-go Think of your website as your one-minute elevator pitch.

Management 164

Management SaaS Social Media Innovation 164

SaaStr

JANUARY 13, 2023

To Wiz’s CRO, Colin Jones, breaking simply means “to cause something to stop working.” Your people, communications, and a best-laid plan should be on your radar through hyper-growth. Universal excellence : Your product cannot degrade as a result of pace. . but rather “what doesn’t break?”. Best-laid plans.

Scale 240

Scale Underperforming Technical Team Leadership Communication 240

Blulogix

DECEMBER 12, 2023

Take your business further with BluIQ’s flexible, scalable, enterprise-grade intelligent billing solutions. Imagine the scene: A customer logs into your platform, sees a clear breakdown of their usage, and feels a wave of satisfaction. Predictable revenue becomes a reality as your income directly reflects actual usage.

Pricing 59

Pricing AI Search Subscription Payment Features 59

Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. You need to remain top-of-mind to ensure you stay relevant to your clients’ business and can continue to drive growth through retention and expansion.

Communication 100

Communication Marketplace as a Service Technical Review Engagement 100

User Pilot

NOVEMBER 21, 2023

Product analytics Hubspot can help you to make data-driven decisions about your product development and marketing needs. TL;DR Hubspot’s product analytics software provides you with reports and dashboards for tracking your marketing campaigns. What is HubSpot’s product analytics software?

Management 91

Management Software Social Media Trends 91

ChurnZero

JUNE 14, 2022

This is a guest blog contributed by Stephanie Neale, CEO of Blind Zebra , a sales and client success training company for B2B pros. You’ve grabbed your coffee and opened your inbox. It’s from one of your top accounts. Step 1: Do your homework. Don’t stop at just one reason per account.

Development Team Review 98

Development Team Review Strategy Payments Payment Services 98

Neil Patel

JUNE 8, 2021

When it comes to your website, speed matters. The longer your page takes to load, the more traffic you’ll lose. Today, load speed affects your position in the SERPs ; so uses may not be able to see your page at all if it loads slowly. What is AMP? Is it still relevant? What Are Accelerated Mobile Pages (AMP)?

Mobile 143

Mobile Marketing Engineering Content Marketing 143

Neil Patel

AUGUST 4, 2021

There’s no doubt about it: a successful video marketing campaign will absolutely transform how your business operates. If you’ve been dreaming about an increase in brand awareness, organic lead generation, and personal connections with your customers – creating video content could be the solution you are looking for. More sales?

Marketing 145

Marketing Social Media Sales Hiring Technical Review 145

Subscription Flow

JANUARY 30, 2024

To encourage your customers to renew their subscriptions at the end of their term, a number of procedures and tactics are involved in devising your B2B SaaS renewal strategy. SaaS renewal management’s primary goal is to increase customer retention and in turn, recurring revenue growth.

SaaS Payments 59

SaaS Payments B2B Strategy Payment Services 59

User Pilot

APRIL 3, 2024

Wondering how to create a resource center for your SaaS product? A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support.

AI Search 90

AI Search Software Review SaaS AI 90

Subscription Flow

FEBRUARY 27, 2024

Read more: Resolving SaaS Pain Points with the Ultimate SaaS Billing Engine How does having a robust subscription billing platform help your SaaS business? Now let’s discuss the benefits of using a SaaS subscription services billing platform in your SaaS company: 1.

SaaS Payments 83

SaaS Payments Payment Services Payments Payment Solutions 83

User Pilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? Product adoption is key to creating loyal users for your SaaS and it’s important to track it regularly. Using feature tags to understand how users interact with your core features. Why it’s important to track product adoption metrics?

Metrics 86

Metrics Customer Lifetime Value Churn Retention 86

User Pilot

FEBRUARY 26, 2023

Mixpanel Analytics helps you collect and analyze data to gain valuable insights into your product’s growth. However, with so many analytics tools available in the market, is Mixpanel the best option for your business? Mixpanel is great for understanding user behavior and interaction with your product. What is Mixpanel?

Software Review 91

Software Review Systems Review Engagement Scale 91

User Pilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? How to track and identify potential churn issues: Measure customer satisfaction across the user journey. Track feature usage to understand customer engagement. Optimize your cancellation flow to prevent customer churn. You’ve opened the right link!

Churn 84

Churn SaaS Payments Payment Solutions Payments 84

Blulogix

DECEMBER 14, 2023

Demystifying UBP: Models and Metrics – A Deep Dive into Your Pricing Playground By BluLogix Team Welcome, B2B pioneers, to the playground of UBP models and metrics! Take your business further with BluIQ’s flexible, scalable, enterprise-grade intelligent billing solutions. Fear not, intrepid explorers! Subscription Billing 1.

Pricing 52

Pricing Metrics Subscription Payment Features 52

User Pilot

MAY 5, 2022

Churn analytics helps you detect your product friction points and understand why users stop using the tool. This is crucial if you want to know how healthy your SaaS product is and what should be improved to increase customer retention and lower the churn rate. Why is it important to track churn analytics data?

Churn 96

Churn Retention Subscription Payment Features 96

Blulogix

FEBRUARY 11, 2024

Crafting the Blueprint: How to Build a Monetization Framework for Agile Success By BluLogix Team A Step-by-Step Guide to Architecting Your Monetization Strategy In the dynamic realm of agile monetization, constructing a robust Monetization Framework is akin to drafting a master blueprint for a skyscraper.

Payment Features 52

Payment Features Underperforming Technical Team Construction Customer Lifetime Value 52

Baremetrics

AUGUST 19, 2021

Whether you’re a startup or an established brand, getting in touch with your customers is critical. Get on the app, see how it works, and start getting information about your customers today. Identify inefficiencies in your user experience 2. Get your users involved 3. Stop churn 4. In app behavior tracking 3.

Scale 98

Scale Churn User Experience Subscription 98

Intercom, Inc.

DECEMBER 19, 2018

The best of the blog. Significant digits: 240 blog posts, 18 videos. Which leads us to a potentially controversial conclusion: your Business Operations team needs to disappear when your company reaches a certain size. We invested in more social and video content as well to connect with more of you. Eoghan McCabe, CEO. “We

Scale 150

Scale Sales Recruiting Underperforming Technical Team Sales Hiring 150

User Pilot

APRIL 10, 2023

Could freemium work for your SaaS business? Use product usage to identify the features and usage limits that will give users enough value to retain them but not enough to stop them from upgrading. Personalized onboarding experiences reduce the time to value by educating users on how to use your product effectively.

Strategy 79

Strategy SaaS Onboarding Marketplace as a Service 79

Sales Hacker

SEPTEMBER 24, 2022

Building a sales funnel that aligns with your business goals is essential. Each funnel stage defines your steps to turn prospective buyers into customers, even if they’ve never heard of your business before. There’s sales pipeline , a 7-stage journey describing what your sales team must do to convert a lead to a customer.

Sales Funnel 118

Sales Funnel Outsourcing Services Underperforming Technical Team Social Media 118

Neil Patel

JULY 1, 2021

What about a calendar specifically for your paid content? Should it be part of your regular editorial calendar ? The answer to the first two questions is: How you structure your marketing calendar is up to you and your company’s needs. Pre-Plan Your Entire Ad Campaign. A separate calendar?

Social Media 135

Social Media Consulting Marketing Sales 135

User Pilot

MARCH 23, 2023

Marketing teams may look at Google Analytics while your sales team will likely check their CRM platform. Closed-loop marketing can lower your customer acquisition cost, improve the user experience, increase conversion rates , and shorten the sales cycle. The key is to share data between the teams anyway. What are closed-loop analytics?

Data 90

Data SaaS Sales Funnel Acquisition 90

User Pilot

JULY 27, 2023

Before hiring, assess your current needs and hire as your company grows. Before hiring, assess your current needs and hire as your company grows. What to do before building a team for your SaaS company You can’t just jump into hiring without some forethought, or you’ll make many mistakes.

Sales Hiring 94

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 94

User Pilot

MARCH 31, 2023

Though both are important, analytics and metrics have distinct meanings and purposes in your data analytics process. Understanding the nuances between them is critical to utilize them to improve your feature adoption , customer behavior, etc. TL;DR Metrics measure and evaluate the performance of your product or company.

Metrics 89

Metrics Customer Lifetime Value Data Analysis Engagement 89