User Pilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Customer Success 83

Customer Success Retention Software Review Customer Lifetime Value 83

User Pilot

MARCH 15, 2024

What is data-driven analytics in SaaS? How to conduct user data analysis? TL;DR Data-driven analytics describes the process of collecting, analyzing , and interpreting customer data to help organizations make better-informed product and strategic business decisions. Data collection comes next.

Data 95

Data Data Analysis SaaS Software Review 95

User Pilot

FEBRUARY 20, 2024

What is a data product roadmap? We also share software products you can use to create a foolproof product roadmap and drive product-led growth. TL;DR A data product roadmap is a product development strategy where the product manager and their team use insights from various data sources to inform decisions.

Data 101

Data Customer Lifetime Value Software Review Churn 101

SaaStr

DECEMBER 4, 2021

Choose platforms that make it simple to share data across teams. In addition, sales must leverage a variety of communication and outreach tactics, including phone, email, SMS, social media, etc. In this phase, you must find a CRM as well as sales data software. . Enter your email below for the latest SaaStr updates.

Scale 252

Scale Sales Hiring Social Media Technology 252

User Pilot

MARCH 7, 2024

TL;DR User engagement is a measure of how active your users are inside the product and how good the product is at keeping them interested. The latter is only limited to user behavior within the product. The user engagement rate is the percentage of users who use the product in a given period. Let's dive right in!

Engagement 102

Engagement Metrics Underperforming Technical Team Scale 102

Buffer Resources

MARCH 7, 2024

We’ve worked closely with their content team to think up creative ways to display the data and share key insights with merchants. We’ve also used data from the report in animated ads and animated social posts, and these always perform well.”   Unsurprisingly, you barely got any reach or leads for your report.

Social Media 106

Social Media Sales Recruiting Merchant Services AI Search 106

User Pilot

FEBRUARY 22, 2024

Great SaaS customer support is the key to keeping your customers happy and satisfied with your product. TL;DR SaaS customer support is the process of assisting customers who use your product. It can also serve as a source of invaluable feedback for product development. Why is SaaS customer support important?

Customer Support 89

Customer Support SaaS AI Search Software Review 89

SaaStr

NOVEMBER 16, 2020

These channels include webinars, virtual classrooms, video conferencing, HIPAA Compliant messaging, virtual reality platforms, virtual desktop infrastructure, and more. It was noted the average cost of a data breach is $7.9M. By leveraging middle-level ground, you can include entire leadership teams in decisions.

Enterprise 179

Enterprise Technical Review Leadership Trends 179

User Pilot

OCTOBER 26, 2023

Market Development involves selling existing products to new markets. Market Penetration focuses on selling more existing products within the current market. Product Development aims to grow within the existing market by introducing new or enhanced products. How can you implement them in the SaaS context?

Acquisition 103

Acquisition Scale Onboarding Marketplace as a Service 103

User Pilot

APRIL 8, 2024

Let’s explore the different types of growth strategies, how to create them, and multiple ways you can unlock product growth with real actionable strategies. There are 2 main types of growth strategies for every SaaS business: Product-led growth. It’s particularly effective for enterprise products with high-value deals.

Strategy 52

Strategy Business SaaS Technical Review 52

User Pilot

OCTOBER 6, 2023

In SaaS, the B2B marketing funnel forms the backbone of any successful product and marketing team. First, let’s explain the basic concepts and then discover a 6-step process to build a B2B marketing funnel that feeds product growth. When users are considering your product and comparing it with other alternatives.

B2B 104

B2B Development Team Review Software Review Marketing 104

ProfitWell

JULY 22, 2019

Webinars never get any love. At Recur 2018, the Canadian five-time founder and “Chief Instigator” took us through the framework he uses to make webinars the number-one channel for customer acquisition at the companies he coaches. For Dan, webinars are the ultimate “high-leverage sales process.” A winning webinar method.

Marketing 41

Marketing Sales Consulting Acquisition 41

User Pilot

NOVEMBER 7, 2023

That’s why customer engagement marketing is an essential pillar, as it provides the building blocks for making customers stay, engage , and eventually become loyal advocates for your product. That said, we’ll go over how to build a strong customer engagement strategy that cultivates trust and unlocks product growth.

Engagement 98

Engagement Strategy Marketing SaaS 98

User Pilot

JULY 23, 2023

With a proper marketing team, you can experience better conversion rates and greater demand for your product. TL;DR A B2B marketing team comprises leaders, contributors, and specialists who develop and implement a B2B marketing strategy. Growth marketing team for optimizing growth strategies and implementing data-driven decisions.

B2B 91

B2B Marketing Sales Hiring Social Media 91

Totango

APRIL 18, 2023

Leveraging the power of AI, we can take a big step forward to boost productivity, reduce the time it takes to accomplish tasks, and adapt more quickly to new goals and contexts – and thus make customer success a significant growth engine for our companies. Welcome to the era of “do more with less.” This is the moment for CS to shine.

Innovation 98

Innovation AI Customer Success Scale 98

User Pilot

MAY 22, 2023

Every successful product manager understands the importance of learning how to build customer loyalty. Segment users based on their in-app activity, JTBDs, and product usage data. Use interactive walkthroughs to show users how your product works and introduce them to new features.

Onboarding 85

Onboarding Social Media Retention Branding 85

Intercom, Inc.

JUNE 1, 2021

The most immediate change that took place due to the pandemic was the increased volume of customer or sales queries,” says Austin Guanzon, Overseas Manager and Product Specialist at Dialpad. “As According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges.

Underperforming Technical Team 232

Underperforming Technical Team Technical Review Scale Headcount 232

User Pilot

JULY 31, 2023

13 customer retention strategies for increasing the customer lifetime value: Use customer data to personalize the onboarding process. Leverage secondary onboarding to drive repeated value for existing customers. Send webinar invitations to educate customers on advanced use cases. But look no further!

Retention 97

Retention Strategy Marketing SaaS 97

Stax

MARCH 26, 2024

That said, these tools are more than just a means to accept payments; they represent a comprehensive solution that integrates sales, inventory management, and customer data into a unified system. The landscape of commerce has been drastically transformed in the digital age. Online payment systems are the standard.

Payment Methods 88

Payment Methods Merchant Services Payment Services Payments 88

User Pilot

AUGUST 16, 2023

How to promote data democratization in your SaaS business to improve decision-making ? TL;DR Data democratization is the process of simplifying how data is stored and managed to help non-technical employees access it easily and make data-driven decisions. This increases their productivity and efficiency.

Data 92

Data Technical Review Government Data Analysis 92

User Pilot

NOVEMBER 30, 2023

How do product managers identify market gaps? Tracking user behavior in-app enables product teams to find ways to improve product experience. Competitor analysis enables PMs to find areas where rivals fail customers and develop sound positioning and differentiation strategies. Let’s get into it! Book the demo!

Underperforming Technical Team 101

Underperforming Technical Team Marketing Market Research Outsourced Development 101

User Pilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? We also explain: How product funnel differs from marketing and sales funnels. Why it is important for your product management efforts. The typical stages in a product funnel are Awareness, Interest, Consideration, Purchase, Retention , and Loyalty. Book the demo!

Social Media 95

Social Media Sales Funnel Acquisition Retention 95

Buffer Resources

APRIL 17, 2024

Position your company as a thought leader by sharing unique perspectives on the latest developments in your field. Use engaging visuals like infographics and charts to make complex data more digestible for your audience.  Highlight how your product or service has helped clients achieve their goals.

B2B 91

B2B Social Media Venture Capital Company Culture 91

User Pilot

AUGUST 30, 2023

The customer acquisition funnel in SaaS SaaS users go through the following acquisition stages: Awareness: Here, potential customers are unaware of your product or service; they just know they have a problem that needs a solution, so they begin their search. Of course, it’s not a walk in the park.

Acquisition 102

Acquisition Strategy Social Media Customer Lifetime Value 102

User Pilot

NOVEMBER 12, 2023

This was the main question that Melissa Kwan , the CEO and Co-Founder of eWebinar , covered in her talk at this year’s Product Drive Summit hosted by Userpilot. Melissa shares her experiences of launching and growing innovative products in new markets and the lessons she learned from them. Let’s get right into it!

Strategy 105

Strategy Education Innovation Onboarding 105

Mucker Capital

JANUARY 9, 2024

The following content will provide practical recaps from the webinar, including a diagnostic tool and real-world examples, making it useful for a broad audience. Customer retention is often considered a complex puzzle, but it can become more manageable when one comprehends the wealth of customer data available.

Retention 52

Retention B2C Scale Acquisition 52

Sales Hacker

MARCH 1, 2024

Join us at the gorgeous Proper Hotel in Austin on May 15-16 and hear how the top SaaS companies are leveraging partner ecosystems in their GTM motions aka Ecosystem-Led Growth. What you’ll get at ELG Con: Case studies from companies like Data, Cloudera, and more. Consider the overnight success of a celebrity-owned product.

VP of Engineering 71

VP of Engineering Scale SaaS AI Search 71

Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. Let’s take a closer look at these two SuccessBLOCs and how they can help you keep the channels of communication with your customers open and productive.

Communication 100

Communication Marketplace as a Service Technical Review Engagement 100

User Pilot

JANUARY 26, 2024

Product-led growth is predicted to become even more prominent in 2024. For those who would like to implement the growth model, here's our product-led growth playbook. In this article, we share 11 tried and tested tactics for product managers who want to up their PLG game. What is the product-led growth strategy?

SaaS 93

SaaS Acquisition Onboarding Retention 93

Valuize Consulting

MARCH 2, 2023

A Digital-First Approach To Delivering Efficient Customer Value: Are You Leveraging The Power Of Digital Touch For All Of Your Customers? A customer journey is intended to help the customer achieve specific product-related outcomes in a guided fashion, such as onboarding or feature adoption. However, this is not a customer journey.

Strategy 52

Strategy Scale Onboarding Engagement 52

User Pilot

AUGUST 31, 2023

What is customer acquisition for SaaS, and how can you leverage it to drive sustainable growth ? As more customers are acquired, the company’s revenue stream expands, enabling it to invest in product development, innovation, and scaling operations. This article answers that and more. Book a demo now to learn more.

Acquisition 102

Acquisition SaaS Payments Payment Methods Metrics 102

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job.

SaaS Payments 90

SaaS Payments Strategy Payment Solutions SaaS 90

User Pilot

OCTOBER 29, 2023

We also look at: how to calculate willingness to pay factors that influence it how product managers can boost it Let’s get right to it! TL;DR Willingness to pay (WTP) is the maximum amount that customers are ready to pay for a product, while willingness to accept (WTA) is the minimum amount that would satisfy a seller.

SaaS 103

SaaS Interviewing Pricing Market Research 103

User Pilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Use surveys , interviews, and focus groups to gather qualitative data about their needs, pain points , and preferences. Let’s get right to it!

User Experience 88

User Experience Onboarding AI Technical Review 88

User Pilot

MARCH 31, 2023

Though both are important, analytics and metrics have distinct meanings and purposes in your data analytics process. TL;DR Metrics measure and evaluate the performance of your product or company. Analytics collects and analyzes data to understand customer engagement with your products. What are metrics in SaaS?

Metrics 96

Metrics Customer Lifetime Value Data Analysis Engagement 96