Buffer Resources

FEBRUARY 20, 2024

These strategies helped me land my first high-ticket client three weeks after starting my business and hit my first $10,000 month in sales just four months later. I had stage fright for much of my life and had to learn these skills through practice, so I know it’s possible!) Specifically, more sales.

Scale 86

Scale Sales Funnel Development Social Media 86

Neil Patel

NOVEMBER 1, 2021

Content Creators Vs. Influencers: Skills. Content creators and influencers have some overlapping skills. These typically include proficiency with technology, writing and communication skills, photography, and audience management. Beyond the common overlapping skills, the two groups also need some specific skills to succeed.

Social Media 139

Social Media Content Marketing Payment Features Technical Review 139

ChurnZero

JANUARY 25, 2024

How will customer success jobs, and the skills they require, evolve in 2024? As the role of CS changes, so do the critical skills required for CS teams, their leaders, and CS professionals seeking new roles. What skills will help CSMs and individual contributors stand out in 2024?

Customer Success 52

Customer Success Sales Recruiting Sales Hiring Scale 52

Sales Hacker

MARCH 19, 2021

For every dozen sales professionals, there are only one or two who advance their career to the next level, growing into a sales leader. So what is the trend among the few who grow their careers from individual sales contributor to leader ? Traits of a successful sales leader. Work ethic. Consistency.

Sales Hiring 130

Sales Hiring Sales Underperforming Technical Team Leadership 130

Sales Hacker

DECEMBER 21, 2023

Several leading indicators contributed here, including product maturity, a better understanding of our customers and competition, and better coordination across sales and marketing. Don’t discount their impact on driving new business, expanding customers post-sale, and coordinating efforts between go-to-market and product teams.

Engineering 97

Engineering Technical Review Scale Software Review 97

Intercom, Inc.

OCTOBER 1, 2019

There are no silver bullets in sales – no tricks, hacks, or mantras that can guarantee you’ll hit target. Having led sales teams at Facebook, Twitter, and now Intercom, I’ve developed and executed many of these plays. These sales plays are the answers to mission-critical questions like “What criteria will I use to hire sales reps?”

Scale 155

Scale Sales Hiring SaaS Payments Sales 155

Intercom, Inc.

JULY 14, 2020

While we often influence new sales and expansion opportunities, we rarely do any of the hard selling ourselves. Intimacy (your emotions): “I feel comfortable asking for more help or discussing this topic with my CSM.”. Of the many topics covered, my favorite has to do with answering the question, how do you measure customer success?

Customer Success 249

Customer Success Management Technical Review Onboarding 249

ChurnZero

SEPTEMBER 28, 2022

It’s newer when compared to more established departments like sales and marketing. For example, we often see people join Customer Success after a career in customer support , sales , project management , or as a new graduate. 2: Seasoned Customer Success professionals might have skills gaps.

Customer Success 94

Customer Success Sales Hiring Onboarding Investment 94

User Pilot

JULY 31, 2023

In this article, we will cover the key responsibilities of PMMs, as well as discuss the skills needed to succeed in this role. They work at the intersection of development, marketing, and sales. Product management: Many PMMs have a background as a product manager and should still be able to demonstrate key skills (i.e.

Product Marketing 90

Product Marketing Management Marketing Customer Lifetime Value 90

Neil Patel

MARCH 26, 2021

One interesting thing about this is that you’d also find a lot of those traits in people with exceptional presentation skills. To make it as a marketer, excellent presentation skills are pretty much nonnegotiable. 3 Reasons Presentation Skills Are Important in Marketing. Having Good Presentation Skills Drive Trust in Your Brand.

Marketing 131

Marketing Branding Social Media Sales Funnel 131

Sales Hacker

OCTOBER 10, 2022

It’s not the first time you’ll hear this, and it’s not the last: training new sales reps is crucial. I’m the Director of Enablement at WorkRamp, with more than 12 years of experience in enablement, training, and sales operations. Related: How to Run Sales Trainings Your Reps Will Actually Enjoy. Learning beyond onboarding.

Sales 93

Sales Sales Enablement Onboarding Retention 93

ChurnZero

SEPTEMBER 1, 2020

Virtual events present uniquely flexible opportunities for Customer Success professionals to brush up on skills and to learn from peers, albeit from the safety of being behind a webcam. 1) Out of the Box: ABX Strategies for Marketing, Sales, and CX. For those of us who love the in-person conference experience, this adjustment is tough.

Customer Success 98

Customer Success Technology Churn Trends 98

Buffer Resources

SEPTEMBER 13, 2023

Create paid, promotional content Promotional content is pivotal in driving awareness and sales for products. Share a how-to video How-to videos are a staple in the content world, offering viewers step-by-step guidance on various tasks or skills. Knowledge sharing like this can help you position your content as a go-to resource.

Trends 110

Trends Entertainment Branding Engagement 110

SaaStr

AUGUST 26, 2023

The speaker also highlights the misconception that data has to be hard and emphasizes the need to demystify the topic and make it more approachable. They explain that business expertise is actually more important than data expertise, and if needed, there are resources available to acquire data skills.

Technical Advisors 217

Technical Advisors Data Technical Review Sales Hiring 217

ChurnZero

FEBRUARY 9, 2021

As we think ahead to how we want 2021 to go, you might be thinking about professional goals and ways to grow your skills over the next year. One very accessible way to do that is through LinkedIn Learning , which is an offering of video courses taught by industry experts in software, creative and business skills. Level: Beginner.

Customer Success 98

Customer Success Scale Customer Lifetime Value Consulting 98

Sales Hacker

DECEMBER 29, 2022

I’ll walk you through what solution selling is, why you should adopt it as part of your sales process, and how to do it right for today’s buyer. Solution selling is a sales methodology in which the seller diagnoses the prospect’s problems or pain points and presents their product as a solution to that problem. Table of contents.

Scale 113

Scale Systems Review SMB Software Review 113

Natalia Luneva

OCTOBER 14, 2021

Email marketing, Lead generation, Customer service, Food, Compliance, Sales, Healthcare, Design (including photo and video editing), Text messaging, Music, Business operations, Real estate. LevelJump launched a challenge that’s more like a mini-course teaching a skill. Here are the topics for the course: Revenue outcomes.

Social Media 98

Social Media SaaS Software Review compliance 98

Sales Hacker

MARCH 7, 2022

Sales is not an easy topic for academics to teach. He has so much sales and management knowledge he could write a book on it — and, in fact, he’s written seven, including “Sales Management That Works: How to Sell in a World That Never Stops Changing.” Sales is cross-disciplinary.

Technical Review 83

Technical Review Sales Marketplace as a Service Banking 83

Intercom, Inc.

APRIL 21, 2020

Key takeaway: “Once you have these segments, you can build the right product, set the right distribution and positioning, and match the right sales motion to each customer, while also refining your segments over time. Rahul shares a detailed playbook for how to approach segmentation and not lose sight of your customers.

Scale 186

Scale Transportation Interviewing Scaling 186

Buffer Resources

DECEMBER 12, 2023

Matt Ragland’s system for automating workflows Matt Ragland is a seasoned content creator and productivity expert who has honed his skills in the intersection of productivity and the creator economy.    Create a master list of topics and brands : Dulma maintains a list of topics and brands she wants to cover in her content.

Systems Review 103

Systems Review Social Media Technical Review Scale 103

Valuize Consulting

JANUARY 25, 2024

To tackle this Herculean topic and unearth strategic insights, we turned to; Greg Elliott, SVP, Customer Experience at Loopio, Karen Eisen, SVP, Customer Success & Support at Alida, and Leah Clark, Advisor-in-Residence at Valuize. These roles should be complemented by professionals skilled in data engineering and systems infrastructure.

Customer Success 52

Customer Success Sales Recruiting Scale Strategy 52

ChurnZero

NOVEMBER 29, 2022

At the time, I was a sales engineer, and my job was to close deals and move on to the next prospect. After getting slapped on the wrist a few times for my after-sales support, I knew things had to change. We had presales, and we had post-sales. I pulled the best of the best from support, professional services, and even sales!

Customer Success 98

Customer Success Sales Recruiting Technical Review Compensation 98

Sales Hacker

FEBRUARY 17, 2021

analyzing how often Directors and Executives are involved in the sales process. Scott pulled the research from Chorus, which reported that over five weeks (~May-June 2020), 88% more directors have been joining calls and 72% more executives are joining sales calls on the sell side. Playing the right roles.

Underperforming Technical Team 121

Underperforming Technical Team CTO Hire CTO Coach Technical Review 121

SaaStr

OCTOBER 21, 2019

From content marketing to sales, we are lining up a variety of workshops that will have attendees walking away with their notebooks full of good takeaways. We’ll be expanding to the adjoining Marriott hotel where attendees will be able to dive into hands-on topics hosted by a stellar lineup of mentors. What is a workshop?

Scale 100

Scale Compensation Content Marketing Revenue 100

SaaStr

NOVEMBER 8, 2018

Building your first sales team will be an endless series of mistakes. Later, once you have a real sales leader on board, she may hire folks you personally wouldn’t buy from. But it won’t work out while you are Interim VP of Sales. A little more here: The 48 Types of VP Sales. Sales reps don’t have to scale in a day.

Scale 170

Scale Sales Hiring Sales Scaling 170

Intercom, Inc.

JULY 1, 2020

Most support reps don’t enjoy answering the same simple questions over and over – instead they get a kick out of the kind of work that requires flexing their deep problem-solving skills. We also work closely with Product and Sales to ensure a cohesive customer experience throughout. 3 ways to provide proactive customer support.

Customer Support 239

Customer Support Scale Education Onboarding 239

Sales Hacker

OCTOBER 17, 2022

Want to write sales emails like a pro? Manager, Outbound Growth Marketing at Greenhouse) and Will Allred (Co-Founder & COO at Lavender) to get TWO perspectives and TWO approaches on real sales emails, every week on Sales Hacker. Have a question about your sales email? Join Kristina Finseth (Sr. Great work on social!

Sales Hiring 54

Sales Hiring Social Media Innovation Interviewing 54

Intercom, Inc.

FEBRUARY 25, 2021

It’s not a sales funnel or buyer’s lifecycle; it’s a process in which you illustrate the steps customers take in each interaction with your company until their problem is solved. Building your multi-faceted, multi-skilled CX team with Annette Franz , on Fireside Chats Without the Fires. There are so many different skills that we need.

Scale 211

Scale Consulting Interviewing Customer Support 211

Kellblog

JANUARY 14, 2021

The number one question go-to-market question in any enterprise software startup is: “do you have a repeatable sales process?” ” or, in more contemporary Silicon Valley patois, “do you have a repeatable sales motion?” Do you have a repeatable sales process? Standard sales methodology.

Sales Hiring 91

Sales Hiring Enterprise Sales Startup 91

Sales Hacker

JUNE 7, 2021

Sales customer insights. Market insights: Topical themes and drivers that can open conversations. This is important for anyone who prospects or handles inbound calls – could be both inside sales and field sales. Persona and market insights come in here – even though we’re at an early point in the sales process.

Sales Recruiting 107

Sales Recruiting Payment Services Payment Methods Sales 107

Buffer Resources

APRIL 10, 2024

To maximize your earnings with Live Badges, consider the following tips: Promote your upcoming live broadcast : Let your followers know when you'll be going live and what topics you'll discuss. Remember to consistently promote your offerings in your content and engage with your followers to build trust and encourage sales.

Payments 94

Payments Payment Methods Marketplace as a Service Payment Services 94

Buffer Resources

FEBRUARY 10, 2023

I feel satisfaction when I've been able to use my knowledge, experience, and skills to make a difference. My customer support role at Buffer is in a sweet spot for me, where I use skills from both areas. Working in customer support can draw on many skills you wouldn't combine in other roles.

Technical Review 74

Technical Review Systems Review Customer Support Healthcare 74

Sales Hacker

MARCH 28, 2019

To address the disparity between men and women in sales, a good start is to change your hiring practices , and update your company policies. Really the percentage should be 100% for both genders, but it’s telling that female sales reps feel short-changed on training more often than men do. Are all of your sales coaches men?

Sales Hiring 79

Sales Hiring Underperforming Technical Team Sales Management 79

Neil Patel

OCTOBER 8, 2020

Your marketing efforts’ ultimate purpose is to reach the most customers and get them past the sales funnel. Their responsibilities are often based on their skills, which will determine their tasks in your marketing calendar. Set a meeting and invite your team to brainstorm topics relevant to your target market. Conclusion.

Software Review 145

Software Review Social Media Marketing B2C 145

User Pilot

AUGUST 30, 2023

In his Impacts of AI on Product Management talk, Malte Scholz will show you the skills and strategies you need to thrive. AI and product management speaker Now that you’ve seen an overview of the categories, let’s get into more details about the topics and speakers, so you know exactly what to expect.

Scale 102

Scale AI Growth Hacking Innovation 102

SaaStr

JULY 25, 2021

They talked about product adoption, sales alignment, freemium models and lessons they have learned throughout their successful SaaS careers. As two CEO who love the art of sales and scaling, this one really was special. I’ve learned a lot from Dev and we’ll talk about some of those topics here today.

Sales Recruiting 251

Sales Recruiting Sales Hiring Scale VP of Engineering 251

ChurnZero

SEPTEMBER 22, 2020

Those of us in the world of CS know that learning from peers and building upon existing skills is a must. Join us for an interactive O xford-style debate featuring two teams of experts arguing for and against this topic. Mike Davis, VP of Sales , TaskRay . Speakers include: .

Customer Success 93

Customer Success Management Churn Acquisition 93