Tom Tunguz

SEPTEMBER 25, 2023

Sales teams have started using software that identifies leads, researches them, identifies commonalities (a shared university affiliation or a passion for a sports team), drafts the email, & sends it. LLM’s powerful content generation abilities will soon automate many emails we send. Then it tracks the email for follow up.

Artificial Intelligence 150

Artificial Intelligence Scale Headcount Scaling 150

Intercom, Inc.

JANUARY 31, 2023

Our beta customers have been particularly excited about the Summarize feature over the last few weeks: “The AI Inbox summarization feature is great for catching up on conversations my colleagues have had with users, and also for quickly entering a summary into our bug tracking system. Our team has been using the new AI Inbox features a lot.

AI 188

AI Artificial Intelligence New CTO ChatGPT 188

Buffer Resources

MARCH 29, 2024

We kicked off a running document to share notes as we read the book.    We crafted questions ahead of time and shared them with the team a few days beforehand so we could come to the sync prepared and ready to share our thoughts.  Here are a few ways we do this:  Being intentional and present in the inbox.

Development Team Review 88

Development Team Review Customer Support Communication Development 88

Intercom, Inc.

NOVEMBER 30, 2022

Create a seamless, multichannel onboarding experience or use email alongside in-context messages to share announcements and drive action. Power up your conversations with custom objects in the next-gen Inbox. Send one-to-one WhatsApp messages directly from the Inbox. Streamline your email inbox by removing conversation history.

Mobile 104

Mobile Engagement Branding Metrics 104

Intercom, Inc.

NOVEMBER 24, 2020

Intercom’s ticketing workflow: Messenger + Inbox + Reporting. Then, you can use that info to share context between teammates, create views to track different types of requests, and use rules to automate your repetitive tasks. You can also use conversation data attributes to create advanced Inbox views. Triage issues using rules.

Customer Support 211

Customer Support Scale Data User Experience 211

Intercom, Inc.

AUGUST 12, 2020

That painful choice ends today as we unveil an array of new features that range from advanced ticketing workflows to new Inbox views, from beefed-up Reporting dashboards to sophisticated asynchronous support. These are deep, powerful features that significantly uplevel the Intercom experience across the Inbox, Messenger, Reporting, and more.

Customer Support 249

Customer Support Leadership Branding Data 249

Intercom, Inc.

JANUARY 12, 2022

As a product manager working on our Inbox , I have both internal (our Customer Support team) and external customers. When they’re not “inboxing” you can usually find them on Slack , helping each other out and collaborating with other teams. “Due Choose a feedback channel that’s convenient for respondents.

Customer Support 118

Customer Support Interviewing Engagement Engineering 118

Intercom, Inc.

JULY 15, 2021

In addition to easy meeting scheduling from the Intercom Inbox, Chili Piper ’s advanced automated routing and scheduling ensures that meetings are sent to the right teams and fairly distributed across team members, giving your reps, prospects and customers a seamless experience. Two of our favourites at the moment are: . Chili Piper.

Engagement 232

Engagement Communication Sales Innovation 232

Buffer Resources

JANUARY 20, 2023

In this post, we'll share a little about what we do in preparation for launches to create the best possible outcome for our customers and our team. Reviewing new feature functionality Our Product team frequently shares updates to our product roadmap — the outline and timeline of the features we're planning to build.

Technical Review 103

Technical Review Engineering Customer Support Communication 103

Mucker Capital

MARCH 5, 2024

Diversify Your Email Sending Activity This strategy involves having multiple workspaces to protect against potential spam and inbox issues. Multiple workspaces can be created for each domain, with multiple inboxes ready for use. ISPs monitor reputation across three levels: inbox, domain, and IP.

compliance 52

compliance B2B Strategy Branding 52

SaaStr

MAY 16, 2021

SaaS companies thrive on partnerships to share leads, mutually champion brands and collaborate on customer success efforts. Gorgias CEO Romain Lapeyre, and Axelle Heems, the Gorgias Head of Operations, share steps to create a partnership program that scales and yields results. Email * The latest SaaStr updates straight to your inbox.

Scale 225

Scale Sales Hiring Sales Funnel Consulting 225

Intercom, Inc.

JUNE 2, 2021

A well-crafted problem statement ensures the team shares an understanding of the core problem your customers are facing. Example 1: Inbox 2. A forthcoming feature we’re working on is the Inbox 2 initiative, which will substantially change the way the Inbox looks and feels for the user. Why do they want it? .

Innovation 251

Innovation Investment Sales Recruiting Strategy 251

SaaStr

JULY 29, 2021

Kevin Dorsey, the VP of Inside Sales at PatientPop , shares insight on what it takes to achieve your most important sales objectives while fostering genuine relationships with your buyers. People forget…the only way you can share how much you care is by sharing what you know.”. Create Trust and Stand Out in Sales.

Sales 246

Sales Social Media Marketing Branding 246

SaaStr

JULY 6, 2022

into one inbox, automates repetitive tasks, supports collaboration, and delivers analytics to track key performance metrics. In this illuminating podcast, the company was still in its early stages, and Collin shares her experience as a young entrepreneur succeeding in a tough space. As of 2022, Front has reached an impressive $1.7

Enterprise 213

Enterprise Sales Hiring Social Media Communication 213

SaaStr

OCTOBER 16, 2021

Bessemer Venture Partners Byron Deeter, Mary D’Onofrio, and Elliott Robinson share a state of the cloud economy, tactical lessons and case studies for early-stage founders, private market analysis, alongside key predictions and trends driving innovation in SaaS around the globe. Email * The latest SaaStr updates straight to your inbox.

Cloud 243

Cloud Mobile Innovation Metrics 243

Intercom, Inc.

NOVEMBER 17, 2021

Our latest integration allows you to keep the same rules and processes you have set up in your Intercom Inbox while handling conversations from WhatsApp. Here are just some of the highlights: Create and view Salesforce cases using your existing record types without leaving the Intercom Inbox. Optimize your configuration.

Engagement 222

Engagement Mobile Metrics Investment 222

Intercom, Inc.

DECEMBER 14, 2022

Proactively support your customers before they ever need to reach out to your team by sharing product, event, and company announcements within the new News section of the Messenger. . Embrace speed and scale with our next-gen Inbox. Learn more about handling your Instagram conversations right from the Intercom Inbox.

Scaling 104

Scaling Branding User Experience Data 104

Nimble - Sales

JANUARY 30, 2024

We’re thrilled to share that you can now save email drafts and schedule emails within Nimble! This update is a game-changer for those who live in their email inbox!

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Intercom, Inc.

MARCH 16, 2021

Below, we share the latest and greatest proactive support strategies – including how to automatically identify recurring customer issues, preemptively resolve customer queries with targeted messages, and ultimately, position support as a core value driver for your business.

Payment Methods 201

Payment Methods Payments Scale SaaS Payments 201

SaaStr

FEBRUARY 4, 2021

Christoph shared the fundraising numbers through every round from Pre-Seed to Series C. Email * The latest SaaStr updates straight to your inbox. Christoph Janz, Founding Partner at Point 9 Capital , gives us his data-backed insight into what investors are looking for in the year ahead. . What Are Investors Looking For?

Finance 297

Finance Product Marketing SaaS Investment 297

User Pilot

JULY 31, 2023

Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging. HubSpot Service Hub is an ideal Intercom alternative for growing businesses, offering features like multichannel support, shared inboxes, and conversational bots. What features does Crisp offer?

Social Media 82

Social Media SaaS Marketplace as a Service Communication 82

SaaStr

DECEMBER 3, 2021

Email * The latest SaaStr updates straight to your inbox. Finkelstein has started sharing more openly about mental wellness and creating an open dialogue with others to form a supportive community. “It The more I share, the more I think that I help myself out, and I think I help others.” . Entrepreneurial Mental Health.

Development 234

Development Entrepreneurship Company Culture Leadership 234

Buffer Resources

OCTOBER 18, 2023

Remember when all you could do on Instagram was share oversaturated images of your food? If you’re happy with tried-and-tested photo and video sharing, that’s all well and good, but I’d encourage you to step out of your comfort zone. When you’re ready, hit Share. When you’re ready, hit Share.

AI Search 127

AI Search Social Media AI Subscription 127

IT World

NOVEMBER 10, 2022

Friends, emailers, internet persons: Lend me your ears — 'cause my goodness, have I got one heck of an incredible Gmail treasure to share with ye today. It's an entire system of advanced add-ons that I'm pretty sure has been largely forgotten.

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User Pilot

APRIL 30, 2024

TL;DR Meagan Glenn, Senior Program Manager (Success and Product) at Lavender, shares valuable insights on leveraging customer feedback in an interview with Userpilot. One great way to create such a culture is by sharing customer responses in the tools your team frequently uses. If your users are in the inbox, send email surveys.

Interviewing 84

Interviewing Software Review Outsourced Development Trends 84

SaaStr

DECEMBER 25, 2021

Wade Foster, Co-Founder and CEO, shares secrets from 20 of the earliest employees at the company. Create a learning culture and develop a shared learning mindset to set yourself up for success in the long run. . Email * The latest SaaStr updates straight to your inbox. Want to know how they did it? . Customers through product.

Scale 285

Scale Scaling Innovation Investment 285

SaaStr

JUNE 13, 2021

Fast forward to today, and Qualtrics is now worth $20B and CEO Zig Serafin joined us to share his lessons in scaling with Julia Laroche, Correspondent at Yahoo Finance. B2B products frequently are adopted company-wide because an individual discovered it, experienced success, and shared it with their team and beyond. Subscribe. #4

Scale 175

Scale Scaling Business Model Company Culture 175

SaaStr

MAY 1, 2021

Abadesi Osunsade, the VP of Global Community & Belonging at Brandwatch and Notion’s CEO and Co-Founder, Ivan Zhao, share their secrets on how to grow an enterprise audience by building a community around your brand. Email * The latest SaaStr updates straight to your inbox. A Different Way to Approach Enterprise Leads .

Enterprise 235

Enterprise Scale B2C SaaS 235

SaaStr

MARCH 31, 2021

Roy Mann and Eran Zinman, Co-Founders and CEOs of monday.com, look back at their incredible growth and share the dos and don’ts of scaling. By sharing your company KPIs, earnings, numbers, etc., Email * The latest SaaStr updates straight to your inbox. 5 Things They Would Do Again. #1 1 Measure Key Metrics From Day One.

Scale 206

Scale Scaling Leadership Company Culture 206

Intercom, Inc.

MAY 6, 2020

A separate bot inbox : Help your team focus on just the conversations that need human attention. Keep the conversations being handled by the bot in a separate inbox. Share news and updates with your customers through in-app chats and posts (previously known as notes), which are now easier to find and create.

Scale 129

Scale Scaling Customer Support Metrics 129

Intercom, Inc.

OCTOBER 24, 2018

With more than 30,000 customers and 100 people on the Customer Support team, we’ve come a long way from the team of just nine when we first shared a blog post on using Intercom to support our customers. Making smart use of Intercom’s Inbox routing rules, internal notes and @mention features are also great time savers for your team.

Scale 178

Scale Customer Support Scaling Strategy 178

SaaStr

FEBRUARY 15, 2021

Naomi Rozenfeld, VP of Revenue @ Wix Answers , shares her tips for crafting a successful self-service strategy. ? ? ? ? ? ?. Email * The latest SaaStr updates straight to your inbox. Yet, as technology evolves and users become more independent, the typical contact center is no longer the only way to assist customers.

Strategy 229

Strategy Operational efficiency. Government AI 229

Intercom, Inc.

MARCH 25, 2020

With well managed saved replies, this becomes much easier, as you only need to update the information in one place, and it’s immediately accessible to your team in the Inbox. Another approach is to let assignment rules send those conversations to a dedicated inbox where they can get more urgent support. Share the load.

Communication 160

Communication Management Engagement 160

Groove HQ

APRIL 8, 2020

Today, we’re sharing our favorite Zoom tips and tricks to help newly-remote teams get up to speed on video conferencing. We provide an inbox for customer service email collaboration, a knowledge base […]. As a 100% remote company, we rely on Zoom to communicate with our global team.

Customer Support 143

Customer Support Communication Software 143

Intercom, Inc.

NOVEMBER 4, 2020

Below, we share our favorite tips for proactively and automatically resolving queries, at scale. To bring even more visibility to your team’s availability, you can use a chatbot to share your office hours anytime a customer asks a question. Tip 6: Route complex issues to the right support team ASAP.

Customer Support 228

Customer Support Technical Review Scale Headcount 228

SaaStr

SEPTEMBER 3, 2021

Ashley Grech, the Global Head of Sales for Square, shares advice and tips based on learnings from Square’s incredible success in moving upmarket and expanding their customer base from micro-merchants to large enterprises. . Email * The latest SaaStr updates straight to your inbox. Enter your email below for the latest SaaStr updates.

Scale 238

Scale Sales Hiring Merchant Services Sales 238

Intercom, Inc.

APRIL 6, 2020

To help essential workers providing COVID-19 relief, UK peer-to-peer car sharing service Hiyacar has made its service free to National Health Service (NHS) workers and other key individuals. The time for peer-to-peer car sharing is now. Our tech guys are on there all the time, our developers, our designers, our growth team and more.”.

Technical Review 220

Technical Review Mobile Communication Technology 220