Intercom, Inc.

JANUARY 2, 2019

In 2018, we doubled the size of our R&D teams to continue building best in class products with non-stop innovation. In 2018, we set out on our own path to make our mark where we felt others had fallen short. Read on to hear more about what we shipped in 2018: . We strive to let our product do the talking.

Technical Review 141

Technical Review Engagement Branding Communication 141

Chart Mogul

DECEMBER 20, 2023

Here are the highlights that stick out for me when looking back on 2023, the best year* yet for ChartMogul. *Of course…we do say that every year, as you can see in our 2022 , 2021 , 2020 , 2019 , 2018 , 2017 , and 2016 posts. Launching ChartMogul CRM On April 4th, after months of stealth work, we launched ChartMogul CRM into the world.

Scale 52

Scale Subscription Payment Features Benchmarks 52

yoursales

FEBRUARY 5, 2018

SALES STACK 2018 SALES TOOLS FOR. PROFESSIONAL SALES SALES STACK 2018: THE TOOLS SALES STACK 2018: THE TOOLS. I n an ever evolving world, we in the business of selling SaaS have to embrace and stay ahead with the latest sales tools that are emerging in the market.

Scale 86

Scale Outsourcing Services Sales Outsourcing Outsourced Development 86

SaaStr

MAY 31, 2021

Sales — Not Easier. As odd as this may sound, I personally am not any better at sales than the first time around, and maybe worse. I know how sales works much, much better. I need more help to scale sales, to build the relationships, and to do the cookie-cutter parts. I’m personally a worse salesperson.

Sales Recruiting 311

Sales Recruiting Sales Hiring Scale Branding 311

Sales Enablement, SaaS and Growth

FEBRUARY 5, 2018

To me, there’s never been a better time to be a sales enablement professional. While the sales enablement profession looks set to continue on an impressive trajectory, one aspect that has alarmed and disappointed me is the lack of credible and fresh data on sales enablement, its importance and value.

Sales Enablement 143

Sales Enablement Sales Hiring Sales Venture Capital 143

Intercom, Inc.

DECEMBER 10, 2019

In 2018, our co-founder Des adopted a new internal mantra: “It’s all about market impact.”. The features could come from from feature requests from your existing customers, or product gaps that your sales team are encountering as they try to close deals. As we scaled, that had to change. Getting our teams to think more commercially.

Retention 281

Retention Metrics Scale Startup 281

Sales Hacker

FEBRUARY 15, 2018

15, 2018 – Sales Hacker, the leading resource for sales innovation, acceleration, and the future of sales, is set to host The Revenue Summit , on March 1st, 2018 in San Francisco, California. Jaimie Buss – VP of Sales (Americas), Zendesk. of Sales & Customer Ops, Zendesk.

Scale 66

Scale Customer Success Revenue Marketing 66

Sales Hacker

OCTOBER 29, 2020

There is both an art and a science to the language you use in sales. The trick to closing more deals — and stacking the deck in your favor — is finding the balance between art and science of language in sales. Ask yourself, which is a stronger sales pitch ? “I Leverage Specificity. Create Urgency. Guarantee Results.

Software Review 88

Software Review Sales Social Media Compensation 88

Intercom, Inc.

AUGUST 12, 2021

He’s been the Chief Revenue Officer and Chief Strategy Officer at Dialpad, the cloud communication platform, since the spring of 2018, but his fascination for conversations and natural language processing came even sooner. Reduce the complexity of your tech stack.

Revenue 223

Revenue Scale AI Search Customer Support 223

yoursales

JULY 26, 2018

CUSTOMER SERVICE & SUPPORT SOLUTIONS CUSTOMER SERVICE & SUPPORT SOLUTIONS SALES STACK 2017: THE TOOLS C ustomer Service and Support have long had a wide variety of tools to enhance the experience of customers as well a increase efficiency and ability in customer service and support teams. Dixa – Customer Chaos Solved.

Outsourcing Services 40

Outsourcing Services Sales Outsourcing B2B Software 40

SaaStr

DECEMBER 26, 2019

There is no shortage of options when it comes to building your marketing technology stack. Guillaume : And today we’re going to talk about how to build your marketing stack. The way that CMOs are reacting, this is 2018 Gartner data, is that the budgets of CMOs are shifting from every category towards MarTech.

Sales Hiring 150

Sales Hiring Payment Methods Payment Solutions Marketing 150

Sales Hacker

MARCH 29, 2018

This is part 2 of a 5-part series to help you develop the right approach to sales coaching. While part 1 focused building the right coaching mentality , this article covers how you can take a data driven sales coaching approach. . There are dozens of tools to stimulate conversations between salespeople and sales leaders.

Underperforming Technical Team 81

Underperforming Technical Team Data Sales Software Review 81

OpenView Labs

JANUARY 19, 2021

While true A/B testing of pricing is notoriously difficult—and full of risks—most SaaS companies can pilot out new pricing via their sales team or via small scale pricing experiments. It is easiest to run these tests in the early days before you have a sizable sales team and install base. How does your pricing stack up?

Pricing 115

Pricing SaaS Sales Hiring Scale 115

BetterCloud

SEPTEMBER 7, 2021

Back in 2018, Gartner released its first market guide for SaaS management platforms (SMP). The folks in sales are BetterCloud (and SaaS) experts who are passionate about finding the right solution for each customer. How BetterCloud stacks up in other G2 grid reports. You’ll see how we stacked up in those reports below.

Management 52

Management SaaS Government Technical Review 52

Sales Hacker

AUGUST 23, 2019

61% of organizations had a dedicated sales enablement person, program, or function in 2018, according to data from CSO Insights. This explosive growth comes as no surprise, as successful programs are proven to have a large, quantifiable impact on sales success, specifically: The percentage of reps achieving quota improving by 22.7%.

Sales Enablement 73

Sales Enablement Technical Review Software Review Systems Review 73

Sales Hacker

MARCH 22, 2018

Sales Hacker has once again brought another electrifying edition of The Revenue Summit! If you’re a sales leader and you couldn’t make it to the event, make sure you head over to the event recap published last week. 1) 9 Elements of Highly Effective Sales Conversations. 2) Everything You Need to Know About Cold Calling in 2018.

Scale 67

Scale Revenue Forecasting SMB 67

FastSpring

JANUARY 25, 2019

In 2018, Cyber Monday online sales totaled $7.9 Businesses around the globe will look to simplify their payment tech stack. Throw in the complexities of maintaining global sales tax/VAT compliance into the mix and you might start to feel a bit overwhelmed. Keep reading to find out more. Multi-channel selling is a must.

Payment Methods 60

Payment Methods Payment Services Merchant Services Payment Solutions 60

InsightSquared

OCTOBER 4, 2017

Guest blog by Joe Rodden, Sales Systems Manager at Catalant Technologies. It’s nearing the end of your company’s fiscal year, the sales team is gearing up for another year end close, holiday parties are being planned, and your leadership team is determining 2018 initiatives. There’s no way that’s even fixable.” Sound familiar?

Leadership 90

Leadership Technology Data Sales 90

InsightSquared

SEPTEMBER 5, 2018

As part of our 2018 presence, we are partnering with our customers, industry leaders, and the revenue ops community to host two break-out sessions, as well as sponsor Ops-Stars. The Rise of Revenue Ops: How Sales, Marketing and Business Ops Drive Growth — Tuesday, September 25th, 2:00-2:40 pm, InterContinental San Francisco.

Consulting 63

Consulting Forecasting Revenue Leadership 63

FastSpring

JANUARY 29, 2020

billion in sales. What’s even more staggering is that online sales via smartphone are up 46% from 2018. Businesses around the globe will look to simplify their payment tech stack. Throw in the complexities of maintaining global sales tax/VAT compliance into the mix and you might start to feel a bit overwhelmed.

Payment Methods 80

Payment Methods Merchant Services Payment Services Payment Solutions 80

Sales Hacker

OCTOBER 19, 2018

A couple weeks ago Zoominfo , a premiere B2B contact database, acquired Datanyze , a more recent pioneer that arms sales teams with technographics about their leads. The sales world is abuzz about these two joining forces! The sales tech stack arms race continues, but in a different way.

Acquisition 58

Acquisition Technical Review Artificial Intelligence Sales 58

Sales Hacker

AUGUST 8, 2018

A sales CRM is a foundational tool for modern sales organizations. That is why keeping track of customers could spell the difference between a closed sale and a lost opportunity. Any sales-dependent company without a decent CRM platform to support its sales team is entering the battlefield unarmed.

Artificial Intelligence 80

Artificial Intelligence Blockchain Machine Learning AI 80

Chart Mogul

DECEMBER 18, 2018

As we approach the end of 2018, I thought it would be a good time to take stock of the articles that resonated most with our audience. This list was compiled by looking at the articles with the most engagement across all of our SaaS Roundup newsletters in 2018, taking list growth into account. . Amy Hoy, Stacking The Bricks.

Growth Hacking 74

Growth Hacking SaaS Systems Review Pricing 74

Sales Hacker

NOVEMBER 20, 2019

There’s a big problem in B2B sales right now. The sales cycle for nearly half of all B2B sales is at least 7 months. The average tenure of a sales rep in 2018 is 18 months. In fact, it’s often less than the average 7-month sales cycle. In fact, it’s often less than the average 7-month sales cycle.

Sales Hiring 65

Sales Hiring Scale Sales B2B 65

Sales Hacker

AUGUST 4, 2023

Earlier this week, we announced that my new company, the GTMfund , has acquired my old company, Sales Hacker , from my…other old company, Outreach. I’ve gone through a mix of emotions, reliving the insane 10-year journey that came out of a young Max being naively intellectually curious about how to scale sales at a startup.

Scale 61

Scale Sales Hiring Sales Payments 61

SaaStr

JUNE 3, 2020

As software does keep getting more niche, new categories are popping up all the time, and you can see on the right, the biggest kind of areas, I mentioned marketing software, the MarTech stack keeps growing, also ERP financial software, office and collaboration software, HR software. The situation is getting worse. FULL TRANSCRIPT BELOW.

Software Review 178

Software Review Scale Technical Review SaaS 178

ProfitWell

APRIL 22, 2019

Step back to basics for a sec with a (far from basic) guide to B2B sales proposals from PandaDoc , an in depth look at navigating it all from interactive pricing tables to action plans, social proof, and usability & accessibility. If this sounds like your sales process, you're doing something right. But also, subscription.

Cloud 45

Cloud B2B Interviewing Subscription 45

Sales Hacker

JULY 3, 2018

We’ve been compiling this sales automation tools list for a while, trying to figure out the best way to get the information out there. There are a number of existing resources available on sales automation, but they don’t offer use cases and examples of how to put the tools to action. What Is Sales Automation?

Scale 65

Scale Outsourcing Services Sales Recruiting Outsourced Development 65

yoursales

DECEMBER 12, 2018

Sales Tools: Made in Belgium. Tools for sales are flooding the market and the flood seems to increase in strength every year. That said, few know there’s a vibrant community of sales tools and sales tech stack vendors packed together in Belgium. Pre Sales. Sale Occurs. This is the place!

Outsourcing Services 77

Outsourcing Services Outsourced Development Sales Technical Review 77

Unbounce

DECEMBER 3, 2018

How your Unbounce Pages Stack Up. To show how Unbounce stacks up in the real world, we chose to test an actual page created by one of our customers, Webistry , a digital marketing agency. Google recognizes the direct impact that fast load times have on your bottom line, which is why they released the Impact Calculator in February 2018.

Underperforming Technical Team 111

Underperforming Technical Team Mobile Benchmarks User Experience 111

Andreessen Horowitz

DECEMBER 12, 2023

In this episode, a16z partner Seema Amble talks with Dimitri Dadiomov, the co-founder and CEO of payment operations platform Modern Treasury, about the challenges of creating a new category, hiring for marketing before you hire for sales, and why developing new features is similar to birding. And that was the origin story.

Payment Solutions 110

Payment Solutions Payment Methods Payment Services Payments 110

Sales Hacker

NOVEMBER 22, 2017

In sales, sellers who cite convoluted reasons to explain poor performance, rather than proactively doing something about it often remain — unsurprisingly — at the bottom of the success ladder. There certainly are a lot of things in sales that make life a tad more difficult. Our sales process is broken. Our marketing team sucks.

Underperforming Technical Team 86

Underperforming Technical Team Sales CTO Coach New CTO 86

Sales Hacker

OCTOBER 30, 2018

Welcome to Sales Hacker’s first-ever Influential Women in Sales list! In this exclusive list, we wanted to honor not just female leaders that promote their own sales platform (no shame in that!) They say “You can’t be what you can’t see,” and the sales floor is no exception.

Sales Recruiting 111

Sales Recruiting VP of Engineering Scale Sales Hiring 111

FastSpring

JUNE 19, 2019

And ecommerce sales overall are continuing to climb, reaching nearly $140B in Q1 or 2019 in the US alone. One of the reasons may be because of the privacy scandal that rocked Facebook in 2018. “You’ve got regulatory – which was GDPR in 2018. The regulatory arc will be longer-term in playing out. ” 7. .

Payment Methods 69

Payment Methods Trends Payments Payment Services 69

Neil Patel

SEPTEMBER 20, 2020

One of the things that makes Searchbloom so effective at technical SEO is the fact that they’re focused on optimizing their client’s technology stack. Because of this, optimizing your websites technology or ‘tech stack’ is crucial for Local SEO success.” Authority, Relevancy, Technology) of Local SEO.

Technical Review 130

Technical Review Software Review Social Media Mobile 130

OpenView Labs

SEPTEMBER 11, 2019

Women have many innate qualities that make them great for sales roles. And as a woman who’s been in sales for over 20 years, I’m happy to see startups embracing this and making a conscious effort to get more of us on their teams. The truth is, most sales cultures are still not very attractive to women.

Sales Hiring 40

Sales Hiring Sales Recruiting Sales Leadership 40

OpenView Labs

JANUARY 22, 2020

And in 2018, Forbes published a piece focused on passing the crown from CIOs to DBMs (digital business officers). But as companies shift to user-first business models and adopt tech-driven approaches to marketing, sales and growth, CIOs are rising to the challenge. In 2000, Harvard Business Review asked if CIOs had become obsolete.

Technical Review 53

Technical Review Scale B2C compliance 53