TechEmpower SaaS

MARCH 4, 2024

This shift allows business to reallocate human resources to more complex and strategic roles, or eliminate those positions entirely. AI can significantly aid Human Resources (HR) departments in reducing costs through various means. cto , infotech , innovation , product , project , saas

Generative AI 443

Generative AI AI CTO Hire Sales Recruiting 443

USIO

APRIL 22, 2024

SaaS companies are continually seeking innovative strategies to not just maintain but amplify their growth trajectory and increase revenue. Integrating efficient payment systems along with offering revenue share will significantly impact a SaaS company’s revenue streams and overall expansion.

Payment Services 130

Payment Services SaaS Payments Payment Solutions Payments 130

SaaStr

FEBRUARY 27, 2024

Go-to-market (GTM) design and efficiency are sometimes overlooked, but they’re a critical driver of any SaaS business. Previously in SaaS, it was widely seen that anything > 1 was healthy if you were venture-backed, and anything > 1.5 is was seen as perhaps too capital-efficient. If you were well-funded, 0.7

VP of Engineering 213

VP of Engineering Scale Marketing Benchmarks 213

SaaStr

JUNE 2, 2023

But I think if you are thoughtful about it, using an agency/services business can be a viable way to bootstrap your way into a SaaS business — as long as you transition over fairly early to doing your SaaS business 100%. Mailchimp started as an agency, but then moved 100% into SaaS once they could afford to.

Business 217

Business Investment Software Scaling 217

SaaStr

FEBRUARY 22, 2024

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. The team, led by Deepinder Singh Dhingra, has deep enterprise SaaS experience and truly understands their customer’s needs. What’s the #1 bit of advice you’d give to SaaS founders today?

Innovation 233

Innovation Wireless Acquisition Technology 233

SaaStr

OCTOBER 3, 2023

The beauty to sales in SaaS is as sales professionals, for the most part, you aren’t selling a commodity or a fungible product. Sales in SaaS, done well and done right, is about adding true value by solving a customer / prospect’s important problem. SaaS sales is usually “show me how this pen will solve my problem.”

Business 257

Business Pricing SaaS Sales 257

SaaStr

JUNE 17, 2023

In the ever-evolving landscape of SaaS, Venture Capital, Bootstrapping, and Valuations – understanding market trends and investment patterns is critical. We’ll also examine how public markets currently influence the SaaS industry and unpack the elevated CIOs’ role in budgeting for SaaS products.

Venture Capital 206

Venture Capital Scale Technical Review Software Review 206

SaaStr

MAY 16, 2023

So a recent SaaS survey confirmed what I’ve experienced over the year: outsourced SDRs are tough to make work. They managed the resources, wrote the scripts, reviewed the lists, etc. Negative – in case of seasonal cycles or very sudden changes to market condiitions, it’s harder to quickly pivot external resources.

Outsourcing Services 231

Outsourcing Services Outsourced Development Development Team Review Sales Hiring 231

SaaStr

MARCH 14, 2024

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. What’s the #1 bit of advice you’d give to SaaS founders today? We had a great one last time with Peter Specht, Partner at Creandum. Check that out here.

Scale 187

Scale B2B Investment Acquisition 187

SaaStr

DECEMBER 23, 2023

The Massive Push to Efficiency As almost every public SaaS company got cash-flow positive and radically more efficient, and most startups had to stretch their dollars much further — customer success took a lot of the brunt. So be it, but that left even fewer resources and attention on just plain … customer success. What happened?

Customer Success 239

Customer Success AI Pricing Enterprise 239

SaaStr

APRIL 5, 2024

A few things I’ve observed about human behavior, negotiation, and good and bad sales processes in SaaS: Customers that expect a discount really expect a discount. The world won’t end if I wait a quarter to buy your SaaS product. In SaaS, buyers expect sales to be their allies and ambassadors. That takes risk out of deals.

Sales 151

Sales Pricing SaaS Software 151

SaaStr

FEBRUARY 18, 2023

Many SaaS companies themselves are coming up on $1b in ARR. It’s just most changes, niches, and new products are not big enough yet to marshall substantial but fixed resources to attack. Big Companies have tons of resources. But they don’t have unlimited resources. So many things start off too small to matter.

Startup 227

Startup Engineering Innovation Trends 227

SaaStr

JANUARY 31, 2024

As Christian’s been the CRO of Splunk for over seven years now, he’s a wealth of knowledge on what it really takes to be successful in Enterprise SaaS Sales. This is an area where many places focus too little effort and resources. Over time, quality becomes a priority with a more mature business.

Enterprise 237

Enterprise Scale Sales SaaS 237

SaaStr

AUGUST 28, 2022

I have my own experience as a SaaS CEO to draw on, for a product now doing hundreds of millions in ARR a year. And I have the experience of investing in 5 SaaS unicorns and decacorns. The team often wants to do this, at least part of the team, because your smallest customers consume so many resources in support, success, etc.

Scale 232

Scale Sales Hiring Pricing Churn 232

Stax

APRIL 18, 2024

Independent Software Vendors (ISVs) and Software-as-a-Service Providers (SaaS) operate within the same market, thus creating a push-and-pull revenue dynamic. SaaS companies deliver software applications over the internet on a subscription basis, simplifying access and management for users. What are SaaS companies?

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

SaaStr

APRIL 3, 2024

As the kickoff to our first fully digital SaaStr AI Day, Jennifer Tejada , the CEO of PagerDuty, chatted with Jason Lemkin, SaaStr CEO and Founder, about navigating the shift to Generative AI and what Artificial Intelligence in SaaS might look like in the next 6 months, as well as years to come. How to Buck Up and Go Long in SaaS?

Generative AI 226

Generative AI AI Technical Review Software Review 226

SaaStr

APRIL 5, 2022

Q: Dear SaaStr: What are Some Common Decisions SaaS Startups Make that Hurt Their Ability to Scale? The problem here is that instead of hiring an accretive resource, you hire a cost center than can’t deliver sales/leads/upsells. That means the junior $80k resource is much more expensive than the $150k VP.

Scale 235

Scale Sales Hiring Scaling Startup 235

SaaStr

NOVEMBER 8, 2021

Relative to any other sector, the SaaS industry is uniquely transparent. In my opinion, the most informative and useful SaaS content “speaks for itself” and is well suited for future reference. Bonus: More SaaS “Rule of 40” Data. Additional Resources: SaaStr Annual 2021 Sessions Worth Studying.

Scale 297

Scale Cloud Forecasting Pricing 297

SaaStr

MARCH 2, 2023

Dear SaaStr: When Do You Start to Develop a Brand in SaaS? A little more here : heard good things image from here The post Dear SaaStr: When Do You Start to Develop a Brand in SaaS? In my experience, probably about $2m worth of happy customers. At that point, you don’t have a world-famous brand or anything.

Branding 223

Branding Development SaaS Investment 223

SaaStr

SEPTEMBER 16, 2021

We did our own SaaStr analysis a little while back and saw it took on average 10 years to get to a $1B+ acquisition in SaaS. When there is too much going on, not enough resources, and almost all of us get a bit tired. And an IPO? Sapphire Ventures crunched the numbers. And the answer is 12 years to IPO. Go longer.

SaaS 316

SaaS Acquisition 316

SaaStr

AUGUST 26, 2023

The third myth is the notion of scarcity, and John highlights the resources and solutions available for data analysis. Every Wednesday we bring you the best speakers in SaaS. They explain that business expertise is actually more important than data expertise, and if needed, there are resources available to acquire data skills.

Technical Advisors 201

Technical Advisors Data Technical Review Sales Hiring 201

User Pilot

APRIL 24, 2024

This includes the SaaS industry too. In this article, we explain: Why investing in AI in SaaS is a must. TL;DR AI helps SaaS teams improve productivity by automating repetitive tasks. This enables SaaS teams to adjust strategies promptly for optimal performance. How to implement AI to build better products.

AI 67

AI Artificial Intelligence SaaS Generative AI 67

User Pilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. What is a SaaS learning management system? A SaaS LMS is a cloud-based LMS.

Systems Review 95

Systems Review Management SaaS Education 95

SaaStr

AUGUST 28, 2022

I have my own experience as a SaaS CEO to draw on, for a product now doing hundreds of millions in ARR a year. And I have the experience of investing in 5 SaaS unicorns and decacorns. The team often wants to do this, because your smallest customers consume so many resources in support, success, etc. But we didn’t want to.

Scale 181

Scale Pricing Revenue SaaS 181

SaaStr

MARCH 13, 2023

So even after doing SaaS all this years, and being perhaps the biggest fan of SaaS sales and sales processes out there … I still struggle with the idea of cold calling. The reality is, anything that works even a bit is usually worth doing — if you have the resources than know how to run that playbook. 74% of You Say No!

SaaS 259

SaaS Revenue Sales Data 259

SaaStr

JULY 14, 2023

By doing classic QBRs and jumping in when there are issues — but at scale, not necessarily by solving the issues themselves, but by grabbing other resources to solve these issues. And be very careful when you hire a Head of Customer Success from a Bigger SaaS Company. Trust me here.

Customer Success 193

Customer Success Scale Sales Hiring Leadership 193

Scytale

MARCH 5, 2024

For SaaS companies, it’s hard not to hear the word ‘audit’, without your heart skipping a beat or two. Finding the best audit firm for your company’s culture and tech stack, hundreds of back-and-forth requests, and manually collecting and sharing evidence, takes up so much valuable time and resources.

compliance 111

compliance SaaS Cloud Communication 111

SaaStr

NOVEMBER 4, 2022

I raised 18 months of seed money as a SaaS CEO. Even when cash is tight, paying an extra $20k a year or more for a resource that is 2x-5x better is the best investment you will ever make. They will let the whole company down in SaaS if they don’t. The post Dear SaaStr: What’s Your Top Advice For All New SaaS Founders?

SaaS 286

SaaS Startup Investment Business 286

SaaStr

SEPTEMBER 29, 2023

One of the open secrets behind a lot of great SaaS companies is going multi-product. When you build, you need to cordon off resources on the engineering product side and make clear who owns it. Company resourcing. A new product, both build and launch, can suck company resources at a rate you didn’t expect.

Scale 222

Scale Scaling Startup Sales Hiring 222

User Pilot

APRIL 22, 2024

Product feature analysis is a powerful tool in the SaaS product manager’s arsenal. This analysis isn’t exclusive to SaaS; the principle applies when analyzing physical attributes for hardware products. Ensure better resource allocation. This article aims to simplify feature analysis. Improve product road mapping.

Underperforming Technical Team 89

Underperforming Technical Team Software Review User Experience Retention 89

SaaStr

JUNE 18, 2022

Many SaaS companies talk about creating a strong culture and smooth hiring process, but how can they actually live up to it? Gusto chooses to provide as many resources as possible to help every employee achieve their best development: “I don’t think there is any formula, but I think organizations should have a point-of-view.

Interviewing 291

Interviewing Development Churn SaaS 291

User Pilot

APRIL 24, 2024

Demos are crucial for your sales process success, which is why you need to learn SaaS demo best practices to create beneficial content. So if you're looking for sustainable product-led growth , let's dive deeper and learn about the top SaaS demo best practices to help boost conversion rates. Of course not!

SaaS 75

SaaS Software Review Engagement Data 75

User Pilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. 17 customer success best practices you can apply in any SaaS include: Tailoring the onboarding experience using customer data to increase retention and success.

Customer Success 83

Customer Success Retention Software Review Customer Lifetime Value 83

User Pilot

APRIL 10, 2024

Create different formats of resources. Here are 8 knowledge base creation best practices that can help you create deep connections with your customers: Include multiple types and formats of resources. A SaaS resource center should include a variety of content to cater to different needs and learning styles. Let’s dive in!

Software Review 93

Software Review AI Search SaaS Technical Review 93

User Pilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works. What is SaaS UX design?

SaaS 105

SaaS Interviewing User Experience Onboarding 105

User Pilot

FEBRUARY 25, 2024

Personalized experiences are becoming standard in the SaaS world. More users are adopting micro-SaaS products for the specialized value and low cost that they offer. User behavior is primarily focused on SaaS platforms and how users leverage them. Answer FAQs with self-service resource centers.

SaaS Payments 103

SaaS Payments Trends Payment Solutions Payment Methods 103