SaaStr

MARCH 22, 2024

Jane Kim, former CRO of CircleCl, Laurabeth Harvey, President of Field Operations at Lattice, and Erica Anderson, Notion’s CRO, all share the key decisions or events that shaped their careers. Different Pathways to CRO For Jane Kim, former CRO of CircleCl,, she used to work in finance before transitioning to SaaS.

Scale 243

Scale Underperforming Technical Team SMB Finance 243

SaaStr

JULY 27, 2023

Three recent examples from just the past few weeks: Example #1: CEO of $10B+ Public SaaS Company’s Chief of Staff Never Follows Up A little while back, a CEO of a $10B+ Public SaaS Company that I love asked if we could partner on something for SaaStr Annual. But most folks can’t really operate at that level.

Startup 210

Startup SaaS Leadership 210

SaaStr

JULY 6, 2022

Workday is one of the iconic enterprise SaaS leaders. in SaaS revenue), it’s growing an impressive 22% with fairly epic operating cash flows of 30% (more on that below). #1. It’s again nice to see a SaaS leader break out GRR, not just NRR. But lower than many B2B SaaS companies that aren’t as. #9.

B2C 253

B2C Scaling Finance Enterprise 253

SaaStr

JANUARY 30, 2023

20X year 1⃣ 12X year 2⃣ 5X year 3⃣ #deelspeed @deel [link] — Shuooo (@shuoshuooshuooo) January 23, 2023 When we look at SaaS companies’ success stories, everything looks great on their growth maps. Shuo Wang is the CRO and co-founder of Deel, one of the fastest-growing SaaS companies.

Sales Hiring 233

Sales Hiring Payment Services SaaS Payments Scale 233

SaaStr

SEPTEMBER 20, 2023

Beyond multiples, many Cloud companies faced a deluge of headwinds that impacted business fundamentals… Lengthening sales cycles Tightening customer budgets It was no surprise that SaaS IPOs came to a screeching halt. GlossGenius is a vertical SaaS and payments company for the beauty and wellness industry. The takeaway?

Cloud 250

Cloud Payments Software Review Payment Solutions 250

SaaStr

DECEMBER 28, 2023

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. We were really impressed with Class Companion’s founder Avery Pan’s clear vision and mission to help teachers leverage AI to improve education. Check that out here.

Technical Review 210

Technical Review Software Review Payment Solutions Venture Capital 210

SaaStr

DECEMBER 29, 2022

At Maxio , we help B2B SaaS companies unlock their next stage of growth. Our financial operations platform is designed to meet the unique financial challenges of B2B SaaS, including billing, subscription management, revenue and expense recognition, and SaaS analytics. Instant live customer conversations! With over $1.5B

Scale 214

Scale Underperforming Technical Team B2B AI 214

SaaStr

JUNE 17, 2023

In the ever-evolving landscape of SaaS, Venture Capital, Bootstrapping, and Valuations – understanding market trends and investment patterns is critical. We’ll also examine how public markets currently influence the SaaS industry and unpack the elevated CIOs’ role in budgeting for SaaS products.

Venture Capital 218

Venture Capital Scale Technical Review Software Review 218

SaaStr

FEBRUARY 27, 2024

Go-to-market (GTM) design and efficiency are sometimes overlooked, but they’re a critical driver of any SaaS business. Previously in SaaS, it was widely seen that anything > 1 was healthy if you were venture-backed, and anything > 1.5 is was seen as perhaps too capital-efficient. If you were well-funded, 0.7

VP of Engineering 226

VP of Engineering Scale Marketing Benchmarks 226

Payrix

APRIL 10, 2024

User experience has become a cornerstone in shaping the world of SaaS. This combination allows you to provide your customers with new payment services built right into the platform they know and love with ease. SaaS success today is about more than just addressing your customers current needs.

Merchant Services 130

Merchant Services Payment Services SaaS Payments Payments 130

Stax

APRIL 18, 2024

Independent Software Vendors (ISVs) and Software-as-a-Service Providers (SaaS) operate within the same market, thus creating a push-and-pull revenue dynamic. SaaS companies deliver software applications over the internet on a subscription basis, simplifying access and management for users. What are SaaS companies?

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

Tom Tunguz

DECEMBER 11, 2022

Comparing it to other public SaaS companies, Coupa grows revenue 9 percentage points more slowly, operates with lesser gross margin of about 12 percentage points, generates twice the loss as a fraction of revenue, but produces twice the cash flow from operations as a percentage of revenue. Cash flow margin. Forward Multiple.

Acquisition 243

Acquisition Startup Software Pricing 243

FastSpring

APRIL 25, 2024

As part of this partnership, FastSpring’s platform will integrate EBANX’s Pix payment processing capabilities, enabling global SaaS, software, video game, and digital product companies to offer Pix payments to Brazilian customers seamlessly. Director of Payments, Risk, and Compliance at FastSpring.

Payment Services 106

Payment Services Merchant Services SaaS Payments Payment Methods 106

SaaStr

DECEMBER 6, 2023

SaaStr founder and CEO Jason Lemkin chats with Box CEO and Co-Founder Aaron Levie to talk about what’s new at Box, SaaS fatigue, hiring a new COO, operating margins and efficiency, the future of AI, and what to expect for 2024. Let’s jump into Aaron’s advice, hot takes, and of course, What’s New. That’s what the COO is for.

AI 212

AI Sales Hiring Scale Artificial Intelligence 212

Clouded Judgement

DECEMBER 9, 2022

The below chart shows GAAP Operating Margin. What was most interesting to me was seeing the clear operating leverage that kicked in for the high growth cohort. I think over the next 12 months we’ll really see operating margins improve as there’s more of a focus around cost mitigation.

Cloud 130

Cloud Benchmarks Subscription Payment Features 130

Clouded Judgement

APRIL 4, 2024

We built Rubrik Security Cloud, or RSC, with Zero Trust design principles to secure data across enterprise, cloud, and software-as-a-service, or SaaS, applications. RSC delivers a cloud native SaaS platform that detects, analyzes, and remediates data security risks and unauthorized user activities. Data Threat Analytics.

Benchmarks 117

Benchmarks Data Cybersecurity Cloud 117

SaaStr

MAY 7, 2021

And what we see is that SMB is on fire in SaaS. And this isn’t 41% growing leveraging say 130% NRR. Without the huge NRR boost from the existing base you get in more enterprise SaaS. SaaS companies that continue to grow at top quartile rates after $100m ARR add another core product or two. That’s crazy.

SMB 361

SMB Revenue Enterprise SaaS 361

USIO

JANUARY 15, 2024

Subscription Models: Usio will provide general insights into why subscription-based payment processing is often considered advantageous for Software as a Service (SaaS) businesses. Predictable Revenue Streams: Subscription models provide a consistent and predictable revenue stream for SaaS companies.

SaaS Payments 130

SaaS Payments Payment Services Payments Payment Solutions 130

Clouded Judgement

JANUARY 12, 2024

Every type of investor was broadly operating in a “risk on” mindset given the ZIRP environment, and the venture capital ecosystem was no exception. They’re getting fit from the early days, operating efficiently, and building their businesses the right way. Normal round sizes doubled or tripled.

Cloud 284

Cloud Venture Capital Acquisition Metrics 284

SaaStr

AUGUST 26, 2023

The first myth is that working with data is hard, but John emphasizes that anyone can start working with data by leveraging their business knowledge. Every Wednesday we bring you the best speakers in SaaS. The second myth is the belief that everything needs to be done perfectly, but John argues that improvement, not perfection, is key.

Technical Advisors 215

Technical Advisors Data Technical Review Sales Hiring 215

SaaStr

JANUARY 24, 2023

As SaaS founders are looking to scale and raise funding, it can be confusing and stressful to navigate in the uncertain market of the past few years. In the SaaS space, revenue growth was the king of metrics for many years, but that has changed. Valuations have dropped, and investors are more selective with their capital.

Scale 226

Scale Scaling Software Review Operational efficiency. 226

SaaStr

JUNE 1, 2023

We’ll see 2,500+ of the best SaaS founders, execs, and VCs NEXT WEEK June 6-7 at 2022 SaaStr Europa ! Outreach is the only company to offer sales engagement, revenue intelligence, and revenue operations functionalities in a unified platform. Grab tickets here.

Scale 201

Scale Payments Payment Solutions Artificial Intelligence 201

Stax

FEBRUARY 21, 2024

For modern Software as a Service (SaaS) companies, the automobile is replaced by primarily digital and cloud-based solutions and software. And because of the digital nature of SaaS businesses and their subscription-based business models, the ability to collect data on how the company is performing is easier and faster than ever.

SaaS Payments 88

SaaS Payments Payments Payment Services Stax 88

Tom Tunguz

SEPTEMBER 1, 2021

The company leverages novel storage techniques to scalably collect data on how users engage with mobile apps and web sites. Cash Flow from Operations Margin. Cash flow from operations margin parallels the pattern, improving from -23% to -10%. Amplitude, a leading provider of web analytics, filed their S-1 earlier this week.

Metrics 250

Metrics Benchmarks PayPal Enterprise 250

SaaStr

NOVEMBER 15, 2022

Metrics are the key to evaluating success and setting goals, but not every SaaS business should orient itself around the same one-size-fits-all numbers. The Evolution of Language For SaaS Business. After all, it wasn’t so long ago that SaaS metrics gained respect and popularity in the industry.

Metrics 218

Metrics Machine Learning Artificial Intelligence Technical Review 218

SaaStr

JULY 31, 2020

Founded in 2015, Chorus operates a SaaS platform that provides valuable insights from conversations – say with calls, video conferences and emails — for revenue teams. The technology is based on leveraging AI (Artificial Intelligence) models and algorithms. This brings the total amount raised at $85.2

Scale 352

Scale Artificial Intelligence Payments Payment Services 352

SaaStr

FEBRUARY 24, 2023

Doug Pepper, General Partner at ICONIQ Growth, has invested in software and SaaS companies for 22 years, from seed to growth stage. For most SaaS startups, 60-75% of the costs are personnel related. On the other hand, the sales expenses form a larger share of operating expenses as the GTM motion is leveraged.

Scale 210

Scale Sales Hiring Scaling Venture Capital 210

How To Buy Saas

APRIL 19, 2024

In recent years, Software as a Service (SaaS) has revolutionized the way businesses operate, offering scalable solutions accessible over the internet. This shift has not only transformed internal business operations but has also significantly impacted external market dynamics.

Marketplace as a Service 40

Marketplace as a Service SaaS Payments Payment Services Artificial Intelligence 40

Intello

AUGUST 2, 2019

In the first weeks on the job, Erin identified 2 things she’d need to be successful: Better understand and manage their SaaS services. Standing between the Envoy Workplace Tech team and SaaS Management destiny was a lot of manual processes and a lack of visibility. Balance of freedom and flexibility in technology options for staff.

Merchant Services 63

Merchant Services compliance Management SaaS 63

Totango

FEBRUARY 13, 2024

Check out precisely why users love Totango and make it a core part of their operational strategy. Systems & Operations Manager. By replacing a cumbersome mix of Google Sheets and Zapier, Huli leveraged Totango to not only transform the customer success function but also fundamentally change how they conducted busine ss.

Systems Review 105

Systems Review Software Review Technical Review Churn 105

Sales Hacker

MARCH 19, 2024

The ability to execute and operate day-to-day is essential for achieving results and improving performance. An operational mindset and execution excellence are key to the success of a company. 08:19) Operational excellence: the key to startup success. (13:38) 25:49) Unlocking potential: a leadership journey. (27:33)

SaaS 83

SaaS Banking Acquisition Consulting 83

SaaStr

FEBRUARY 7, 2024

For context to kick us off, some of the top SaaS companies have 41% lower CAC than the rest. Another example, for them, would be when a company starts using another tool in the eComm SaaS world, either competitive or complementary to their product. The data above shows it’s a customer acquisition cost on average of $1.05

Scale 229

Scale Sales Hiring Strategy Marketing 229

SaaStr

FEBRUARY 6, 2024

In 2024, for customer success in SaaS, what’s “good” NRR? While we recently held a live workshop on what will change for Customer Success in SaaS in 2024 with Jason and Nick , we ran out of time to answer some of the top questions both get and what their answers would be now in 2024. What’s a “good” NPS?

Customer Success 246

Customer Success Scale Sales Hiring Benchmarks 246

Sales Hacker

NOVEMBER 14, 2023

During Sean ‘s most recent operating role he spent 4.5 In 2022 Sean made the switch from operator to investor, currently serving as Managing Partner at Perkins Cove Partners. Over the last few years he has advised and invested in many B2B SaaS companies, particularly focused on helping with Go-To-Market.

Sales Hiring 90

Sales Hiring Scale Sales Interviewing 90

SaaStr

DECEMBER 21, 2022

Adding the world’s largest businesses to their customer rosters is a massive goal from the beginning for many SaaS companies. Businesses must effectively evolve their strategies, operations, and overall product-market fit to target and win those enterprise accounts. Leverage product-led growth (PLG) in your enterprise sales methods.

Scale 200

Scale Enterprise Scaling Management 200

User Pilot

MARCH 25, 2024

Whether you’re planning your exit, seeking VC funding, or setting up ESOPs, a SaaS valuation is a must. Our article: Explains different SaaS valuation methods. Shows how to leverage PLG strategies to boost the value of your SaaS business. It uses revenue and operating costs to determine the company’s value.

SaaS 90

SaaS Customer Lifetime Value Acquisition Metrics 90

Stax

FEBRUARY 28, 2024

Software-as-a-service (SaaS) businesses need to constantly evolve their offerings to stay fresh and relevant. By partnering with a trusted SaaS billing platform. In this guide, we’re going to cover what companies need to consider when choosing a SaaS billing platform—and how Stax Connect makes this process simple.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88