SaaStr

APRIL 24, 2024

So the #1 OG vertical SaaS leader is Veeva. A core CRM, data and Cloud platform for the life sciences industry, it started off as a “Salesforce for Pharma” and expanded from there. It raised less than $10m before it IPO’d, and fast forward to day, it’s at $2.5

Scale 171

Scale AI Cloud Scaling 171

SaaStr

MARCH 27, 2024

So we’ve probably covered HubSpot more than any other SaaS and Cloud leader on this 5 Interesting Learnings series, but there’s a good reason for it: First, HubSpot is a lot like most of us. So many SaaS companies just run out of new customers by $100m ARR or so. It sells sales, marketing, support and more tools.

Scale 247

Scale Cloud Scaling Pricing 247

SaaStr

DECEMBER 17, 2023

Other than your own, what app would you never let anyone take away from you no matter what: Has to be SalesForce because everything else is built on top of and integrated into it and it’s the only CRM I’ve used. He is passionate about supporting the SaaS ecosystem and empowering entrepreneurs and innovators.

Scale 252

Scale AI Leadership Innovation 252

SaaStr

NOVEMBER 18, 2023

Dear SaaStr: What are some best practices for selling a new product/service to your existing SaaS clients? Almost every SaaS founder I know and who has spoken at SaaStr has said just now hard it is to sell into a new stakeholder as a customer. First, make sure your NPS is high. And drive it even higher.

Customer Success 251

Customer Success Sales SaaS Marketing 251

SaaStr

MAY 3, 2023

So Freshworks in another in our line of “hero companies” in SaaS. While Freshworks is very much a global SaaS leader, its history as perhaps the first with deep roots in India to IPO in the U.S. And a reminder it can take a while in SaaS! #3. makes it one we all root for as a break-out global leader.

SMB 298

SMB B2B SaaS Revenue 298

SaaStr

DECEMBER 29, 2022

At Maxio , we help B2B SaaS companies unlock their next stage of growth. Our financial operations platform is designed to meet the unique financial challenges of B2B SaaS, including billing, subscription management, revenue and expense recognition, and SaaS analytics. Vendr is forever changing how companies buy and renew SaaS.

Scale 216

Scale Underperforming Technical Team B2B AI 216

SaaStr

JUNE 29, 2023

SaaS buying has changed. As buyers grapple with expanding technology, higher prices, and a need for efficiency, SaaS companies need to deliver what their audience is looking for to win in the market. SaaS Market Snapshot In Q1 of 2023, Vendr gathered data on SaaS Spending and yielded some pretty interesting results.

VP of Engineering 246

VP of Engineering Trends Cybersecurity Sales Hiring 246

SaaStr

MAY 24, 2023

So it’s tougher out there for many of us, but many Cloud and SaaS leaders are still growing at epic rates, even if not quite at the torrid rates of 2021. We’ve seen the same thing at most Cloud and SaaS leaders, especially those that sell to SME (Small, Medium, and Enterprise / Larger customers).

Headcount 293

Headcount Sales Hiring Scale Cloud 293

The SaaS Garage

JUNE 8, 2017

Munich-based Propertybase GmbH, a leading software-as-a-service (SaaS) provider for CRM and marketing for the real-estate industry, has been acquired by US firm Boston Logic, the two companies announced today. Propertybase offers an SaaS sales and marketing platform tailored to the needs of the real-estate industry.

Technical Review 66

Technical Review Marketplace as a Service SaaS Software Review 66

SaaStr

MAY 28, 2021

Should you join that Successful SaaS start-up? And it turns out, at least in my experience, the characteristics of Successful and Very Successful SaaS companies are actually quite different. And it turns out, at least in my experience, the characteristics of Successful and Very Successful SaaS companies are actually quite different.

SaaS 315

SaaS Market Segmentation Product Marketing Marketing 315

SaaStr

FEBRUARY 16, 2023

Dear SaaStr: How Does a SaaS Startup Break Out in a Crowded Market? Most SaaS markets are crowded today. But the thing is: As Bigger SaaS companies cross $100m in ARR, and then $1B in ARR, they stop focusing on smaller niches. Veeva built a pharma-specific CRM on top of Salesforce and that product took them all the way to IPO.

Startup 234

Startup Healthcare Marketing SaaS 234

Subscription Flow

DECEMBER 20, 2023

Navigating the bustling SaaS landscape without a reliable CRM system is similar to one being like a child who is attempting to learn a skill without the helpful guidance of a teacher. The majority of the time, SaaS companies are involved in business-to-business sales. What are the Benefits of SaaS CRM?

Payment Solutions 59

Payment Solutions Payment Services Payments SaaS Payments 59

Tom Tunguz

DECEMBER 31, 2022

Just how big is the current web3 B2B SaaS total addressable market (TAM)? This is just the web2 CRM market. In the last six months, 103 web3 companies generated revenue on-chain, the smallest of which recorded a few hundred dollars of sales & the largest, Ethereum, tallied $401m. 44% of these companies produced less than $0.5m.

Payment Solutions 321

Payment Solutions B2B Software Payment Services 321

Chart Mogul

MAY 2, 2024

For the uninitiated, ChartMogul seamlessly integrates Subscription Analytics with CRM, serving as the commercial hub for B2B SaaS companies. This year, we’re honing both our Subscription Analytics and CRM offerings, while also refining their integration into a cohesive platform.

Payment Features 52

Payment Features Subscription Benchmarks Churn 52

SaaStr

OCTOBER 8, 2020

1) Most startups, in order to go into “scale-up” mode will need a second product, a “second act” The SaaS companies crossing $1b ARR all seem to have a second product. Hubspot launched Sales CRM as a Free product, which might have been a partial mistake. Outside of B2C, you probably need one. Or even, nothing.

New CTO 248

New CTO CTO Scale B2C 248

SaaStr

FEBRUARY 27, 2021

Its growth is 20% Year-over-Year, an incredible growth rate at $24B ARR … and faster than anyone has ever grown in software at $20B+ ARR … but at the edge of what it takes to be a “fast-growing” SaaS company. Below 20% growth, and you’re a mature SaaS company. Europe is on fire for SaaS.

Deferred Revenue 299

Deferred Revenue Cloud Churn Scale 299

User Pilot

APRIL 30, 2024

Adopt customer tracking software instead, such as: Zoho CRM : A customer tracking system for monitoring the entire customer lifecycle , from the sales funnel to marketing and support. Best customer tracking software for SaaS Customer tracking is hard work. Zoho CRM dashboard. Conversion path analysis with Userpilot.

SaaS 93

SaaS Sales Funnel Engagement Software 93

SaaStr

MAY 31, 2021

Salesforce is the largest SaaS company, and soon, will be the largest biggest software company of all, passing SAP. And as much, it’s really a bellwether of SaaS and Cloud. Things are on fire in SaaS and Cloud. The oldest product, CRM, remains the slowest growing. It can take a long time for SaaS to get profitable.

Cloud 239

Cloud Acquisition Scale Enterprise 239

SaaStr

JUNE 11, 2021

SaaS isn’t a commodity, not really. Vertical SaaS is booming. Having a CRM, an ERP, a marketing automation solution tailored to your industry can be super helpful. Veeva is a great example, with 1,000+ customers for CRM and vault products for healthcare. We don’t all have time to deploy Salesforce. That led to a $1.5B

Healthcare 273

Healthcare Enterprise Branding Startup 273

SaaStr

APRIL 5, 2023

So I think the second SaaS app I ever purchased was LivePerson. The first was Salesforce, to get our CRM going (today, we would likely have gone with HubSpot). The LivePerson of today isn’t the early grab-and-go SaaS app I used back in the day, but I still have some positive emotional attachment to the brand from then.

Scale 250

Scale AI Scaling Enterprise 250

Tom Tunguz

JUNE 10, 2023

The largest SaaS companies in the world have released English-language APIs. When every major SaaS application has an English-language API, users of all kinds will be able to ask & receive answers of their applications. Potential errors could be grave (imagine updating all Hubspot CRM records’ owner to a current user).

Software Review 214

Software Review SaaS Systems Review AI 214

SaaStr

FEBRUARY 6, 2024

The same is often true in SaaS. Almost every SaaS CEO at scale confirms this. Dharmesh and Brian, co-founders of HubSpot, did a great deep dive on this when they launched their CRM product here: If it’s a different buyer, you basically need a separate sales team on Day 1. Can you add a paid integration to an order?

Scale 222

Scale New CTO CTO AI 222

SaaStr

DECEMBER 14, 2022

Moving from Automation to CRM. Despite starting as a marketing automation company, HubSpot has since evolved into a CRM platform positioned to aid SMBs in navigating various challenges. The challenge rests with how these businesses connect their solutions and navigate the tension between “needs” versus “nice-to-haves.”.

Scale 230

Scale SMB Scaling Innovation 230

SaaStr

DECEMBER 12, 2023

Let’s look at common mistakes in SaaS GTM playbooks and what to focus on instead. Next, you’ll want to align all of this with your CRM. In many cases, how we manage someone through CRM is focused on what a sales rep is doing and not where the buyer has been. Let’s start at the beginning — with the customer.

Point of Sale 251

Point of Sale Forecasting Technical Review SMB 251

Tom Tunguz

MARCH 27, 2022

Here are the total shares outstanding for a few public SaaS companies. Older companies SaaS companies (Salesforce/CRM) and newer ones (Coupa/COUP) show similar trajectories. The patterns for crypto token issuance diverge wildly compared to SaaS stocks. How similar are equity inflation and deflation patterns to tokens?

Startup 297

Startup Sales Hiring Government Outsourced Development 297

SaaStr

JUNE 3, 2023

So we wanted to do a little weekly look at who in SaaS and Cloud is doing well. But many are still doing well — as despite tougher macro pressures, Cloud and SaaS spend continues to hit record levels. Salesforce has gotten radically more efficient over the past year, as have many leaders in SaaS and Cloud.

Cybersecurity 202

Cybersecurity Cloud Innovation Subscription 202

SaaStr

NOVEMBER 10, 2022

We’ll see 2,500+ of the best SaaS founders, execs, and VCs June 6-7 at 2022 SaaStr Europa ! Chargebee is a recurring billing and subscription management tool that helps SaaS and SaaS-like businesses streamline Revenue Operations. Grab tickets here. . Join these incredible companies to experience all the value of SaaStr!

Payment Features 178

Payment Features Payments SaaS Payments Payment Solutions 178

SaaStr

AUGUST 30, 2021

Indian SaaS hybrid super success stories. but with 3,800 of 4,300 employees in India, and customers spread across the globe — Freshworks is a great example of the future of SaaS. Many of us older timers in SaaS will continue to think of Freshworks as mainly Freshdesk, but that’s hardly the case.

Scale 354

Scale SMB Scaling Subscription 354

SaaStr

APRIL 27, 2022

When I was learning about the software development kit (SDK) concept, I realized that I could integrate CRM software into a mobile app. We eventually developed a mobile CRM platform that could allow developers to collect user data, message users, and build customer relationships. Realizing opportunity and making changes. Recognition.

Outsourced Development 235

Outsourced Development Mobile Pricing Software Development 235

How To Buy Saas

MARCH 23, 2024

Customer Relationship Management (CRM) allows you to understand your customers better, determine how best to interact with them, and fulfill their needs with your products. CRM software helps sales and service teams to satisfy and retain customers easily. In this article, we’ll discuss and compare these CRM solutions.

Payment Solutions 52

Payment Solutions Payments SaaS Payments Scale 52

SaaStr

APRIL 19, 2024

How do you reverse-engineer your first million as a SaaS startup founder? Now, every public SaaS company is at $300k to $400k of revenue per employee. For Hubspot, CRM will be bigger than marketing automation in two years, and they were a marketing company. In 2022 and 2023, SaaS became software as a ripoff,” Jason says.

Engineering 252

Engineering Business Model Pricing Scaling 252

SaaStr

DECEMBER 24, 2021

You can be Pipedrive, and simply be the best CRM that’s super easy to use. Yes, winner-takes-most is true in SaaS and frustrating. It’s almost impossible to kill a SaaS company at $10m in ARR with super happy customers. Very few spaces in B2B and SaaS in particular lend themselves to true monopolies. They matter.

Cloud 254

Cloud B2B Startup SaaS 254

SaaStr

OCTOBER 13, 2022

We’ll see 2,500+ of the best SaaS founders, execs, and VCs June 6-7 at 2022 SaaStr Europa ! ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses. Our Customer Success software is uniquely designed to integrate with CRM systems and tightly into an application or service.

GCP(Google Cloud Platform) 196

GCP(Google Cloud Platform) Azure AWS Enterprise readiness 196

SaaStr

JUNE 5, 2020

Debt for SaaS companies done right is a gift. Few folks have more data than Nathan Latka and he offers up some insights on how to properly leverage up in SaaS. Geoffrey Moore calls this group the Late Majority and the Laggards in his book Crossing the Chasm , a secret bible for many SaaS CEO’s. . — ed.

Venture Capital 222

Venture Capital Technical Review SaaS Scale 222

How To Buy Saas

APRIL 29, 2024

Software as a Service (SaaS) solutions are becoming increasingly popular among businesses as a means of streamlining operations and increasing productivity. To ensure a smooth integration of software as a service (SaaS) solutions with preexisting systems, we will discuss eight different strategies in this post.

Systems Review 52

Systems Review Software Review Cloud Software 52

SaaStr

DECEMBER 8, 2022

The evolution of HubSpot as a marketing solution to a true CRM took years. It seems like HubSpot became a “CRM” product versus just a marketing automation product, but in reality, it took many years. Your revenue and ACV is just a small part of it. It’s a Long Path To Change Your Market Positioning.

Scale 242

Scale SMB Scaling Customer Success 242

SaaStr

DECEMBER 26, 2022

So the B2B segment perhaps most impacted by the current tumult in SaaS and tech buying is sales productivity tools. I don’t know anyone giving up their CRM, or their marketing automation. It’s deceleration like perhaps we’ve never seen in SaaS. Today, that may be down to 24% from 90%.

Sales 198

Sales B2B SaaS Marketing 198