Sales Hacker

JANUARY 20, 2022

Strong sales reps are the lifeblood of your business and how you choose to invest in them matters. For frontline sales managers, attributes like competency, quality of work, ease of execution, and length of contribution indicate reps’ overall job success, but you can’t rely on those inputs to tell you if they are personally satisfied.

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Sales Recruiting Scale Retention Sales 98

SaaStr

OCTOBER 28, 2022

However, don’t this doesn’t mean that your sales teams shouldn’t bring in more revenue –– quite the opposite. Blond says, “You are going to need to figure out how to drive more revenue per sales rep if you are a lower-margin business.”. The 2022 Economic Climate, Barriers to Growth, and Recruitment.

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Sales Recruiting Sales Hiring Leadership Interviewing 209

OpenView Labs

DECEMBER 16, 2019

So if scaling your sales organization is a priority in 2020, here are the things you need to be aware of to make sure you do so successfully. In my experience both as a salesperson and as a recruiter, it’s primarily been four things: They want the work they’re doing to matter to them. Hiring sales leaders will get harder.

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Sales Recruiting Sales Hiring Scale Trends 53

Sales Hacker

SEPTEMBER 28, 2021

In this episode of the Sales Hacker Podcast, we have Hakim Myers , Business Recruiter at Nextdoor , where he recruits for people, finance, and legal functions for startups. Join us for a revealing conversation on sales and talent from the perspective of a recruiter in an executive search firm. powered by Sounder.

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Sales Recruiting Retention Scale Sales Hiring 81

Sales Hacker

APRIL 19, 2022

In this article, I’ll outline the principles of compensation design , how to build sales compensation plans , and include resources to set OTEs and quotas that keep your reps happy and hungry for more. Why Sales Comp Planning is Key to Rep Retention. Who should be responsible for sales compensation planning?

Compensation 86

Compensation Sales Recruiting Sales Hiring Retention 86

SaaStr

JUNE 23, 2020

In SaaS, it is recruiting your VPs and management team : SaaS products mostly don’t sell themselves. You can hack managing and finding 1–3 reps yourself, but after that, you really need a VP of Sales. Upsell and retention is an art, science and craft. Q: What’s the number one challenge for scale-up founders?

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Part-Time VPE CTO Hire Fractional VPE Sales Recruiting 235

SaaStr

JUNE 24, 2022

Your best sales reps can close so much more than your average rep. Move the bottom 10% out and give the best leads to your top performer, and watch sales go up 20%. The best VPs of Sales design comp plans so the team never wants to leave. You should be striving for zero voluntary attrition on your sales team.

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Sales Recruiting Sales Hiring Scale Customer Success 217

SaaStr

SEPTEMBER 5, 2022

These companies are characterized by being product-led; in other words, conversion, retention, and growth are led by the product itself. Going from sales-led to PLG is doable, but it is not easy. Sales-led organizations struggle to adapt to a PLG mindset.”. Let’s use sales-led organizations as a comparison point.

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Sales Recruiting Business Pricing Churn 252

Sales Hacker

MAY 6, 2021

What’s the difference between a VP of Sales and a Chief Revenue Officer (CRO)? The VP of Sales. Great VPs of sales have gravitas and tact, command the room and hold their end of the table regardless of who is on the other side. Singular focus on sales. As the title would hint at, the VP of Sales should focus on sales.

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VP of Engineering Sales Hiring Sales Recruiting Sales 93

SaaStr

MARCH 19, 2021

A head of sales that doesn’t recruit at least one strong rep in the first 90 days. A head of customer success that doesn’t own churn, or net revenue retention in the first 90 days. A VP of Sales that has never done outbound, if they don’t take it on fairly early — they never really will.

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Sales Recruiting Sales Hiring SMB Engineering 324

SaaStr

FEBRUARY 27, 2023

Storyblok started with a leadership-first hiring plan and a recruitment strategy that involved the following: A test to know how candidates handle different tasks and their expertise level. Their first step to achieving this was hiring a sales leader to build a sales team. Partner: investing in different partnership channels.

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Scale Sales Hiring Sales Recruiting Scaling 199

Sales Hacker

JULY 25, 2022

Here’s the thing about driving a car — and about running a sales org: Bumps in the road are inevitable. One of the best ways to ensure every part of your engine is running smoothly is to build sales performance dashboards for everyone on your team. What is a sales performance dashboard? What is a sales performance dashboard?

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Sales Recruiting Engineering Revenue Sales Enablement 99

Intercom, Inc.

MARCH 12, 2019

A little over a year ago, I got the opportunity to start a new team within our sales organization – a team of Relationship Managers dedicated to growing our current customers at scale. The opportunity emerged out of a shift in how we practice sales. Starting a new sales team is not unlike doing improv.

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Sales Hiring Sales Recruiting Underperforming Technical Team Scale 171

SaaStr

MARCH 18, 2022

Mapistry recruited a diverse pool by inviting both legacy customers and new customers. . New customers add value to your CABs with their fresh experience with your sales cycle and onboarding processes. Beneficial relationships between you and your customers help achieve high retention rates. A forum to influence the product.

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Sales Recruiting Enterprise Onboarding Investment 241

Tom Tunguz

JUNE 18, 2019

The template is broken into six sections: People, Bookings & Revenue, Cash, Sales, Marketing, Customer Success. This section covers employee satisfaction, headcount, and recruiting metrics. It’s important to track the number of leads in the conversion rates to sales generated by sales.

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Metrics Sales Recruiting Startup SaaS 210

SaaStr

MAY 20, 2020

You will be able to do a secondary sale of some of your shares if you continue to do well. 120%+ net revenue retention at $10m ARR with happy customers will drive you there. Recruiting is hard. Don’t worry so much. Also, once you cross $20m-$30m or so, new acquirers will get interested, even if they seem unlikely today.

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Sales Recruiting Cloud Retention Revenue 280

Sales Hacker

DECEMBER 19, 2022

As the president of Sales Xceleration, a firm specializing in assessing and implementing sales strategy , sales processes, and sales execution to drive growth, I’ve seen how job hopping can affect otherwise stable sales teams. Sales organizations experienced 58% higher voluntary turnover in 2021 than in 2020.

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Sales Hiring Underperforming Technical Team Sales Recruiting Compensation 79

SaaSX

JULY 12, 2020

Determining if sales or customer success should own customer expansion and renewals is the age-old SaaS question. If you are a SaaS founder, sales, or CX leader you have probably spent a lot of time thinking about this topic. Who you recruit will impact the success of the model. Sales owns expansion and renewal.

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Sales Recruiting Sales Hiring Sales SaaS 90

SaaStr

OCTOBER 12, 2020

You can also totally change your sales team. If you want to say, increase net retention from 100% to 105% this quarter, make that a Top 3 goal and talk about it every single week. In a way, this is the same point as #1, almost — except you can recruit even more of the team here. There are only 40-50 hours in a sales week.

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Sales Recruiting Sales Hiring Churn Onboarding 346

InsightSquared

MAY 15, 2019

It’s one of my favorite questions to ask a fellow professional in sales operations. Insurance sales rep. Account Manager. Sales Operations is Still Developing. Sales operations as a profession is growing, yet it is a comparatively new function in businesses. Sales Ops is Many Disciplines in One.

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Sales Recruiting Scale Technical Review Sales 110

Intercom, Inc.

SEPTEMBER 10, 2020

It’s an approach that’s served him well along the road to building the HubSpot sales team, where he was CRO for nine years. That experience led to his bestselling book, The Sales Acceleration Formula. I just don’t think sales have anything to do with product-market fit. A data-driven framework for scaling.

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Scale Scaling Sales Recruiting Sales Hiring 226

Totango

MARCH 15, 2022

When recruiting, start by reviewing your existing staff to see if you already have the talent you need. If you find you need to turn to external recruiting, optimize the efficiency of your talent search by making the most of resources such as staffing agencies and digital recruitment platforms.

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Sales Recruiting Customer Success Sales Hiring Scaling 95

Sales Hacker

OCTOBER 30, 2018

Welcome to Sales Hacker’s first-ever Influential Women in Sales list! In this exclusive list, we wanted to honor not just female leaders that promote their own sales platform (no shame in that!) They say “You can’t be what you can’t see,” and the sales floor is no exception.

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Sales Recruiting VP of Engineering Scale Sales Hiring 111

Sales Hacker

MAY 20, 2020

One way for companies to avoid layoffs is to hire from within and look for individuals they can take from non-revenue-generating roles and move them into revenue-generating roles like Sales. . This keeps your high performers on staff while focusing resources on what will help you survive a tough economy, namely a stronger sales force.

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Sales Hiring Sales Recruiting Sales Sales Enablement 108

User Pilot

JULY 27, 2023

Account Managers: They serve as the lead point of contact for all customer account management matters. Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers. Average salary: $46,035/yr.

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Sales Hiring SaaS Payments Sales Recruiting CTO Hire 93

Sales Hacker

OCTOBER 19, 2022

Sales compensation planning can be a tricky beast to tame — but know that you’re not alone. I asked 12 incredible sales leaders across the SaaS industry to share their biggest challenges with comp planning and how to overcome them. Related: New to sales compensation planning? Top 10 sales compensation challenges.

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Compensation Sales Recruiting Sales Finance 94

Totango

MARCH 19, 2021

The traditional customer journey infographic envisioned the customer’s experience from a sales and marketing standpoint, visualizing a funnel marking the steps from a lead acquisition through a sale, also known as the buyer’s journey. Keep in mind that onboarding can also begin in the presales process.

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Sales Recruiting Onboarding Branding Retention 124

Tom Tunguz

SEPTEMBER 3, 2017

Every startup’s sales commission plan is different. But it’s key to understand the theory and the benchmark data that governs the creation of sales commission plans to create a good one for your business. Sales compensation is communicated in OTE, On Target Earnings. Before we begin, let’s define a few terms.

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Sales Recruiting Sales Hiring Data Sales 120

ChurnZero

JULY 9, 2020

Sure, you won customers over to get the initial purchase, but what about your post-sale courting? Upskill to Up Your Retention Game . Both customer functions are responsible for driving retention, growth, and advocacy in related but distinct capacities. Being a good partner and delivering outcomes is expected.

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Retention Strategy Scale Sales Recruiting 64

Intercom, Inc.

OCTOBER 7, 2021

Few things are better for employee retention than career development. Having a clear mission and strong company values not only helps with recruiting but, more importantly, it unites everyone and helps them feel invested in the future of the company. Liam: Sam Hoare leads our sales team in APAC. A collaborative culture.

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Sales Recruiting Scale Sales Hiring Customer Support 118

SaaStr

DECEMBER 28, 2019

Enough with the excuses for not having hired your real VP of Sales, or that VP of Engineering, or whatever. Hire a real recruiter. Hire more sales reps in the areas where they are profitable. This will drive up your net retention, drive down your churn, and drive up NPS. Not in April. Not by June. Get it Done.

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Part-Time VPE Sales Hiring Scale Sales Recruiting 282

SaaStr

MARCH 31, 2024

They talk about the culture code that was created in HubSpot’s early days and how they have continued to have strong retention rates and overall happiness in their employees. Along with our marketing software, along with our sales software. But first, I just wanna talk about employee retention for a minute.

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Part-Time CTO CTO Hire CTO Coach CTO 262

Tom Tunguz

AUGUST 15, 2021

The structure on the right divides the recruiting work in thirds. With the flat structure, we have a single leader who carries the entire recruiting burden on their shoulders. As a business scales, the company benefits from a layer of managers to distribute the recruiting burden. The benefits of smaller teams are real.

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Sales Recruiting Sales Hiring Scale Headcount 363

ChurnZero

NOVEMBER 29, 2022

At the time, I was a sales engineer, and my job was to close deals and move on to the next prospect. However, I found there were two flaws in our customer management process. After getting slapped on the wrist a few times for my after-sales support, I knew things had to change. We had presales, and we had post-sales.

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Customer Success Sales Recruiting Technical Review Compensation 98

SaaStr

JULY 1, 2021

I want to come be your VP of sales and, you’re going to meet me for the first time. Spencer : For me, the key things for a VP of sales is, “OK, tell me about your best reps. We’re trying to recruit someone that’s way above our weight class, so that we can actually scale. You hire a search firm.

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VP of Engineering Sales Hiring Sales Recruiting Underperforming Technical Team 264

Valuize Consulting

JANUARY 25, 2024

In a world where organizational scalability, profitability and efficiencies are paramount, the below insights and key takeaways from our panel shed light on why Digital CS is a linchpin for sustainable growth and how to achieve digital-led Net Dollar Retention in your organization.

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Customer Success Sales Recruiting Scale Strategy 52

Sales Hacker

SEPTEMBER 8, 2022

One of the oldest truisms in sales is that recruiting new clients costs more than retaining them ( five to 25 times more costly, depending on the industry). More than ever, customer success teams must be in complete lockstep with their sales teams—both should treat any renewal as a joint effort and success. Put the buyer first.

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Sales Recruiting Technical Review B2B Benchmarks 110