Natalia Luneva

OCTOBER 14, 2021

While the interest in this growth tactic is increasing, there was no one centralized resource that could help SaaS marketers and founders research the best practices of launching an X-day challenge. . At the time of preparing this swipe file, this is the only resource available created specifically for SaaS companies. Let’s begin. #1

Social Media 98

Social Media SaaS Software Review compliance 98

Intercom, Inc.

APRIL 7, 2020

dziora explains: “We are using in-app notifications to make our merchants aware of changes to our standard operating procedures. For video marketing software Wistia , they’re doubling down on educational resources that take a “help first” approach. Their SVP of Customer Experience Margaret K?dziora

Payment Methods 217

Payment Methods Merchant Services B2C Payment Solutions 217

Totango

FEBRUARY 23, 2023

How can you ensure you’re aligning resources to the right initiatives that will protect and grow your customer base? Thankfully, customer success operations has come to the rescue. As the pace of change increases, Taylor advises that your operations strategy should evolve with the times.

Scale 83

Scale Customer Success Forecasting Metrics 83

Subscription Flow

MARCH 20, 2024

Smaller companies or niche publications looking for ease of use for handling their subscription operations will find its streamlined approach especially appealing. Businesses that need smooth data flow across several platforms to improve customer experiences and streamline operations will find this sort of integration useful.

Payment Services 88

Payment Services Payments Payment Solutions Payment Methods 88

Kellblog

NOVEMBER 26, 2023

Discuss an interesting, if dated, survey [1] I found on the sometimes tense relationship between CEOs and PE operating partners (and other senior advisors like executives in residence ) [2]. Friction between CEOs and operating partners might be an unavoidable human condition. This relationship is unlike any other in the business world.

Market Research 85

Market Research Marketing Leadership Compensation 85

Scytale

JANUARY 23, 2024

Startup conferences also talk about the specific pain points that startups face, taking into account a possible lack of resources, expertise, or tools to streamline crucial processes. Ultimately, it’s important to weigh the costs and logistics as well as the travel and lodging costs and whether it will eat into operational hours.

Startup 52

Startup compliance Cybersecurity Healthcare 52

Scytale

JANUARY 23, 2024

Startup conferences also talk about the specific pain points that startups face, taking into account a possible lack of resources, expertise, or tools to streamline crucial processes. Ultimately, it’s important to weigh the costs and logistics as well as the travel and lodging costs and whether it will eat into operational hours.

Startup 52

Startup compliance Cybersecurity Healthcare 52

Valuize Consulting

JANUARY 25, 2024

To tackle this Herculean topic and unearth strategic insights, we turned to; Greg Elliott, SVP, Customer Experience at Loopio, Karen Eisen, SVP, Customer Success & Support at Alida, and Leah Clark, Advisor-in-Residence at Valuize. Next, apply these efficiency gains to upscale markets and develop predictive recommendations.

Customer Success 52

Customer Success Sales Recruiting Scale Strategy 52

ChurnZero

MARCH 24, 2023

To explore some of the most controversial topics in CS today and hear what those on either side of the debate have to say, we asked four industry experts to weigh in. Related resource: The crucial nuance behind seven top Customer Success metrics for SaaS companies 2: Should Customer Success own renewal and expansion?

Customer Success 98

Customer Success Technical Review Systems Review Metrics 98

ChurnZero

MARCH 24, 2023

To explore some of the most controversial topics in CS today and hear what those on either side of the debate have to say, we asked four industry experts to weigh in. Related resource: The crucial nuance behind seven top Customer Success metrics for SaaS companies 2: Should Customer Success own renewal and expansion?

Customer Success 97

Customer Success Technical Review Systems Review Metrics 97

Scytale

FEBRUARY 5, 2024

Within the NIST 800-53 framework are 17 control families that group related controls and span the range of security topics from access control to system and services acquisition. The control families within NIST 800-53 include: Access Control : Focuses on managing access to resources and protecting system components.

Cybersecurity 52

Cybersecurity compliance Technical Review Systems Review 52

User Pilot

MAY 2, 2024

Poor customer retention drains your resources, reduces revenue, brings operational instability, and harms your reputation. Provide self-service support resources like knowledge bases and chatbots for 24/7 assistance. And 40% of users who contact customer service, use self-service resources to find a solution first.

Retention 86

Retention Marketing Customer Lifetime Value Onboarding 86

ChurnZero

AUGUST 6, 2021

With a slew of (mostly) free online resources available to develop your Customer Success skillset, learning a new field has never been easier and more accessible. Take advantage of all the trainings and educational resources that are at your fingertips. Take Charge of Your Professional Development. Customer Success Podcasts.

Customer Success 98

Customer Success Sales Hiring Interviewing Churn 98

ChurnZero

JANUARY 18, 2023

Customer Success newsletters are a great way to stay on top of industry trends and strategies, get tips and tricks to improve day-to-day operations, and even find networking opportunities and events, without having to do all the digging for information across the web to determine what information is valuable and what is not.

Customer Success 52

Customer Success Churn Trends Education 52

ChurnZero

MAY 26, 2021

Thousands of user-created Slack communicates exist that allow people to virtually meet and discuss a certain topic or practice. These workspaces are used to discuss emerging CS topics, share best practices and resources, and even provide networking and job posting capabilities. . Customer Success Leadership Network.

Customer Success 86

Customer Success Leadership Onboarding Communication 86

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Customer success communities usually operate through digital channels such as social media, apps, chat rooms, online forums, and email lists.

Customer Success 115

Customer Success Technical Review Social Media Underperforming Technical Team 115

Buffer Resources

APRIL 22, 2024

As your operation grows, keep your publishing efforts tidy with a content calendar that lets you schedule and coordinate posts ahead of time. Resources to stay in the know Marketing best practices are always changing. This is also a great resource to stay up on the best tools to make your life easier as a solopreneur-marketer.

Social Media 97

Social Media Scale Growth Hacking Headcount 97

Intercom, Inc.

DECEMBER 28, 2022

This year, we saw savvy support teams arm up with the right tools, technology, and resources to not just survive but ultimately thrive in 2022 and beyond. I love that the conversational nature of podcasts allow you to dive so deeply into complex, nuanced topics. And breathe! Luckily, customer service teams are a resilient bunch.

Technical Review 118

Technical Review Scale ChatGPT Innovation 118

ChurnZero

JANUARY 25, 2024

Related resource: Setting the rules of engagement for customer success and sales teams Skillset 2: Technical proficiency The potential of AI and automation to transform CS workflows, personalize journeys, and deliver seamless experiences makes expertise in scheduling tools, CRM systems, and AI tools increasingly valuable.

Customer Success 52

Customer Success Sales Recruiting Sales Hiring Scale 52

Chart Mogul

JULY 28, 2023

She’s joined by Graham Hunter , Head of Startup Program, Segment ; Dani Riggs , Head of Revenue & Business Operations, Accord ; and Jonah Mandel , VP of Sales & Customer Success, Capchase. This post will focus on insights from three main topics: Tech stack advice for early-stage businesses.

Scale 52

Scale Sales Hiring Scaling Sales 52

Buffer Resources

FEBRUARY 14, 2024

  From growing a six-figure content business to making impactful mindset shifts for 2024, Katie's podcast is an essential resource for creators seeking to innovate and succeed in the digital space. It's a great resource for anyone looking to enhance their productivity and well-being.

Social Media 92

Social Media Entertainment Entrepreneurship Interviewing 92

ChurnZero

MAY 4, 2023

Companies operating in the SaaS space also stand to gain by borrowing a page from this playbook and striving to build a community online. Within the community, Ambassadors “take over” forums on a monthly basis, presenting topics of interest and supporting our content calendar initiatives.

Development Team Review 98

Development Team Review Technical Review SaaS Scale 98

Buffer Resources

JUNE 9, 2023

Please share three URLs for articles that you’re proud of: Write a short pitch for the kind of piece you would want to write for the Buffer blog ( buffer.com/resources ): (Max 250 characters) Why did you pitch that topic?

Social Media 78

Social Media AI Interviewing Data Analysis 78

OpenView Labs

OCTOBER 8, 2020

First, we saw the emergence of the sales operations function. Then, as marketing became more data-driven and strategic, they also developed their own operations role. Because of its mission-critical role, it has been given more resources, budget and access to operational support designed to maximize success.

Sales Hiring 96

Sales Hiring Management Technical Review Scale 96

Intercom, Inc.

JANUARY 30, 2019

On live chat or bots resource pages, the bot triggers typically after 30 seconds and invites visitors to learn more about how Intercom can help them achieve their goals. At the end of the flow, visitors are given the chance to speak with the sales team, sign up for a newsletter or check out other resources like our blog or webinars.

Scale 117

Scale Customer Support Pricing Sales 117

ChurnZero

FEBRUARY 9, 2021

This course can be taken on its own as an introduction to the topic, or as one in a series of courses from PracticalCSM.com that build upon each other to cover the entirety of CSM best practices in greater detail. Instructor: Rick Adams , Author, Trainer, Consultant and Business Owner, Practical CSM. Customer Success Around the Web.

Customer Success 98

Customer Success Scale Customer Lifetime Value Consulting 98

Scytale

SEPTEMBER 4, 2023

The goal of risk management is to identify, assess, and manage potential risks that could have a negative impact on the operations, performance, and outcome of an organization. We get it—risk management isn’t exactly the most thrilling topic, but it’s an important one.

Management 52

Management Technical Review compliance Software Review 52

SaaStock

FEBRUARY 12, 2019

At its heart, it will offer a behind the scenes view into some of the fundamental topics when it comes to succeeding in SaaS. They are operators in the trenches too. How they dared with the next step, yet maintained operational efficiency all along. Hiring, engaging and maintaining culture with limited resources.

Scale 145

Scale SaaS Sales Hiring Operational efficiency. 145

CustomerSuccessBox

MAY 18, 2022

Being one of the thought leaders in the niche, Puneet Kataria has incredible insights to share on the topics in the domain. Suggested resource: How To Use Capabilities to Conduct a Skills Gap Analysis | SuccessCOACHING. Suggested resources: 10 Ways to Listen to Customers Without Surveys (cxaccelerator.com). CSM Practice.

Customer Success 52

Customer Success Scale Technical Review AI Search 52

Intercom, Inc.

NOVEMBER 30, 2021

With the funnel, no matter how much your conversation volume grows or which resources you have on hand, you can still excel and provide customers with the fast, personal support they deserve. Human support that empowers your team to resolve complex and VIP issues seamlessly with apps and automated workflows.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

OPEXEngine

JUNE 11, 2020

Every few months I take a look at the top read blog posts on OPEXEngine, to make sure I have a solid understanding of the topics that you are looking for more insight on. And month after month, I see some of the same topics come to the top of the list. You can read more about this always popular topic here.

SMB 59

SMB SaaS Benchmarks Subscription 59

Andreessen Horowitz

OCTOBER 12, 2023

This is most likely to apply to non-clinical, sub-clinical, or administrative jobs where the organization is experiencing staffing shortages, and where it’s likely that an AI product could operate autonomously with minimal oversight (and programmed to escalate to humans when necessary).

Healthcare 121

Healthcare AI Payments Enterprise 121

ChurnZero

NOVEMBER 18, 2021

Because not only are you trying to teach customers a brand-new product, but you’re also teaching them to unlearn their old working habits and behaviors that are engrained in how they operate. If accessing a resource requires customers to sign in multiple times or click through several links, you’ve lost them.

Education 98

Education Scale SaaS Engagement 98

User Pilot

JUNE 13, 2022

The Openview blog focuses on product-led growth, product & pricing, marketing, finance & operations, and many more. It compiles the greatest product growth and management news, best practices, resources, and trends, freshly sourced by Emilia Korcsynska , Userpilot’s head of marketing. Product -led growth blog.

Venture Capital 52

Venture Capital SaaS Data Scale 52

How To Buy Saas

MARCH 5, 2023

While we are discussing this topic, some are now keen on having their fintech Startup. The regulations may differ from one country to another, so it’s important to get some learning on the regulations in your area of operation. Now, what’s a fintech Startup? Also, how do you get started with it? What is a Fintech Startup?

Startup 52

Startup Banking Innovation Mobile 52

Neil Patel

MAY 13, 2021

If you receive a Clubhouse app invite, you’ll be able to join chat rooms covering a wide variety of topics ranging from SEO to commercial plumbing. This presents a unique opportunity for you to bring people in and potentially operate the social network like a live webinar. The platform is similar to podcasting, which has grown by 29.5

Social Media 120

Social Media Marketing Entertainment Systems Review 120

Neil Patel

OCTOBER 27, 2020

So you can discover new fonts suitable for your computer regardless of your operating system. Typedepot is another great resource to find a font for free. Font Squirrel has a blog where users and contributors can discuss different graphic design and web font topics. The League of Moveable Type has been operating since 2009.

Branding 144

Branding Scale Mobile Systems Review 144