User Pilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? Analytics dashboards are visualization tools that give you an overview of key metrics. It will give you a better understanding of the type of metrics to monitor in your dashboard and help you draw product growth insights from them.

Social Media 90

Social Media Data SaaS Scale 90

SaaStr

APRIL 16, 2024

So when you are out of ideas to grow, move your primary focus to growing your CSAT (customer satisfaction) and NPS (Net Promoter Score) metrics up substantially. Third, focus on metrics besides revenue that matter, and that you can grow right now. Even if other metrics seem OK. The happier they will be. But if usage plateaus?

Startup 260

Startup B2B Metrics Product Marketing 260

Neil Patel

SEPTEMBER 21, 2021

Google Scholar is a search engine for scholarly literature at major academic publishers and university presses that lets you find articles or citations on the topic of your choice. Google Scholar is a great resource for finding articles on topics related to your niche and adding them to Google Scholar’s library.

Market Research 142

Market Research Trends Social Media Healthcare 142

Intercom, Inc.

MAY 12, 2021

For that to work, we need universal metrics and parameters so that information can be clearly understood by other teams. HPT facilitates in-depth quarterly reflections, using an agreed set of metrics to represent a shared understanding of high team performance, as well as supporting structure and process. How does it work?

Metrics 239

Metrics Engineering Scaling Engagement 239

SaaStr

DECEMBER 14, 2022

So when it comes to portioning your budget to the long tail, you need to have a clear strategy for allocating your finite resources. Work to understand what you’re doing and why you’re doing it, so you know how to allocate your resources effectively. The Role of Free and Multiproduct Hubs. HubSpot for Startups” program.

Scale 231

Scale SMB Scaling Innovation 231

ChurnZero

MARCH 24, 2023

To explore some of the most controversial topics in CS today and hear what those on either side of the debate have to say, we asked four industry experts to weigh in. 1: Is NPS a Customer Success metric? Stephanie Berner: My answer is unequivocally no— Net Promoter Score (NPS) should not be a CS metric. Here’s why.

Customer Success 98

Customer Success Technical Review Systems Review Metrics 98

ChurnZero

MARCH 24, 2023

To explore some of the most controversial topics in CS today and hear what those on either side of the debate have to say, we asked four industry experts to weigh in. 1: Is NPS a Customer Success metric? Stephanie Berner: My answer is unequivocally no— Net Promoter Score (NPS) should not be a CS metric. Here’s why.

Customer Success 97

Customer Success Technical Review Systems Review Metrics 97

SaaStr

DECEMBER 26, 2023

So avoid obsessing too much about absolute metrics inside your funnel, especially the metrics between lead and close. And thus a lot of your conversion metrics will actually fall as you scale. Instead, measure them, and usually, drive them up.

Scale 239

Scale Startup Sales Hiring SaaS 239

SaaStr

FEBRUARY 8, 2024

NPS is A Great Core Metric. NPS is A Great Core Metric. You can see here, across all of Gainsight’s customer base, the median is 35. You have to at least do that. And ideally, be better than Just Average: More here: I Was Wrong. and [link] I Was Wrong. The post Dear SaaStr: Do Net Promoter Scores Really Matter?

Scale 233

Scale Engineering Acquisition Metrics 233

Chart Mogul

SEPTEMBER 4, 2018

Today we're launching an email course enabling anyone in SaaS to get to a baseline level of knowledge on metrics, no matter their level of experience. We’ve been writing on the topic of data-driven SaaS growth since 2015. Guided further reading and downloadable resources to accompany the course. Course outline.

Metrics 45

Metrics SaaS Churn Revenue 45

ChurnZero

MARCH 30, 2021

As we are always on the lookout for new and interesting Customer Success resources, we thought we’d do a roundup of our favorite Customer Success infographics. . Check them out to learn and get inspired by these visual resources. . Topic: Learn about the importance of implementing a Customer Success program.

Customer Success 98

Customer Success Churn Metrics Communication 98

User Pilot

APRIL 3, 2024

Wondering how to create a resource center for your SaaS product? A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. TL;DR A resource center provides tailored content to aid users in problem-solving your product. Then, you’ve come to the right place!

AI Search 95

AI Search Software Review SaaS AI 95

SaaStr

APRIL 1, 2024

NPS is A Great Core Metric. So my #1 suggestion is Triple Down on the Happiness of the Customers You Do Have: Measure NPS (Net Promoter Score) and CSAT — more on that here: I Was Wrong. Meet as many of your customers in person as you can, not just on Zoom Talk to as many as you can, and Make them Happy. Almost whatever it takes.

SaaS 254

SaaS Churn Metrics Growth Marketing 254

Totango

JANUARY 2, 2024

Drive business outcomes leveraging Totango The first topic we discussed was how each of our experts leveraged Totango to drive business outcomes within their respective organizations. In a recent webinar, I explored how CS Operations professionals can be the ideal change agents to help drive this transformation and unlock new business growth.

Payment Services 99

Payment Services Merchant Services Customer Success Business 99

User Pilot

JULY 13, 2022

The Reforge blog helps product managers with topics like analytics , team management and development, product leadership , or product strategy. Product Plan blog offers insights into a full spectrum of product management topics like leadership, product discovery , and data analysis. Lokalize blog which focuses on… localization.

Technical Review 96

Technical Review Management Leadership Systems Review 96

User Pilot

FEBRUARY 14, 2024

The Resource Hero integration optimizes sales rep productivity by enabling detailed time tracking and resource allocation inside Salesforce. The Gong integration lets teams push data like rep stats, Topics, and Trackers into Salesforce, and link them to relevant accounts, contacts, and leads. G2 rating 4.3/5

Payments 100

Payments Payment Services Payment Methods Payment Solutions 100

SaaStr

APRIL 15, 2024

In SaaS at least, I’ll give you one metric that is fairly reliable: How many dedicated sales professional do they have, just 100% selling the competitive product? Dear SaaStr: A Big Tech Co Launched a Competitive Product. How Can I Tell How Serious They Are About It? If it’s none yet, it’s an experiment.

Sales Hiring 279

Sales Hiring Engineering Metrics Sales 279

User Pilot

FEBRUARY 29, 2024

Read on to learn: Behavior metrics to track. Metrics to track when conducting behavior analytics: User activation rate. Select the relevant metrics for tracking user behavior. Feature usage : This metric tracks user interactions, clicks, and actions that users complete for each feature. Identify and remove friction.

SaaS 93

SaaS User Experience Churn Retention 93

Buffer Resources

JULY 5, 2023

You can apply these tactics to any research that you conduct, whether it is audience, topic, or keyword research. You'll end up creating copycat content If you search the keyword digital marketing , you'll see ranking pages discussing benefits, approaches, and strategies, but no unique angles or take on the topic.

AI Search 88

AI Search Social Media Content Marketing Trends 88

Totango

MAY 17, 2023

I was also fortunate to lead a conversation on this very topic with our Totango CRO, Dennis Reardon, and Sr. By empowering sales, marketing and customer success teams to work together more closely, his team can ensure initial goals and metrics are clearly understood and the appropriate milestones are transparently agreed upon.

Generative AI 106

Generative AI Marketing Sales AI 106

Valuize Consulting

JANUARY 25, 2024

To tackle this Herculean topic and unearth strategic insights, we turned to; Greg Elliott, SVP, Customer Experience at Loopio, Karen Eisen, SVP, Customer Success & Support at Alida, and Leah Clark, Advisor-in-Residence at Valuize. Successful digital programming demands investment in specialized digital CS roles.

Customer Success 52

Customer Success Sales Recruiting Scale Strategy 52

Kellblog

SEPTEMBER 12, 2023

And, all the better if the structure is individual peer groups that convene in an annual summit — and if the organization provides coaching and resources to boot. The topic I spoke on was The Keys to Nailing and Scaling Go-To-Market. Long story short, I was happy to hear from Brian and be invited to speak.

Scaling 111

Scaling Marketing Startup Engineering 111

User Pilot

APRIL 29, 2024

It allows users to access relevant information, tutorials, tips, or support resources without leaving the application interface. interactions with a feature), while in-app help offers comprehensive support covering a wide range of topics and features. There are several resources that you can include in your help center.

SaaS 52

SaaS Onboarding AI Search Mobile 52

User Pilot

DECEMBER 23, 2023

It also explores: The difference between retention and churn The importance of tracking retention Various stages of user retention How to measure it effectively What retention metrics to track, and Tried and tested strategies to increase user retention. The metric shows teams how valuable their product is in the users’ eyes.

Retention 90

Retention Customer Lifetime Value Social Media Churn 90

SaaStr

MARCH 30, 2024

NPS is A Great Core Metric. If you don’t … you’ll stall out somewhere around $5m, or $10m, or maybe even $20m ARR. But you’ll stall out if your customers don’t recommend you to others, and if they only reluctantly buy more from you. More on that here: I Was Wrong.

Scaling 276

Scaling Revenue Underperforming Technical Team Market Segmentation 276

Totango

FEBRUARY 23, 2023

How can you ensure you’re aligning resources to the right initiatives that will protect and grow your customer base? And while you’re focused on your own business metrics, your entire organization should also be rallied around helping your customers achieve their own outcomes. It’s not a set it and forget it metric.”

Scale 83

Scale Customer Success Forecasting Metrics 83

Intercom, Inc.

APRIL 7, 2020

Below, we share how the outbreak has impacted three key support metrics – inbound volume, wait times, and CSAT scores – and advice from respected leaders on how to continue caring for your customers in a crisis. For video marketing software Wistia , they’re doubling down on educational resources that take a “help first” approach.

Payment Methods 217

Payment Methods Merchant Services B2C Payment Solutions 217

Baremetrics

OCTOBER 12, 2021

Check our own Baremetrics free trial here and start keeping track of your trial metrics. Use Baremetrics to monitor your business metrics. Marketing qualified leads: These have performed simple actions like website visits and completing a lead capture form in exchange for an online resource. Table of Contents. Utilize chatbots.

Payment Methods 98

Payment Methods SaaS Payments Payment Services Sales Hiring 98

Buffer Resources

FEBRUARY 15, 2024

  Unlike fixed ad revenue sharing models like YouTube's , the program’s payouts are based on TikTok's proprietary metrics, including the platform’s revenue per 1,000 views over 5 minutes. Experiment with Series : Consider breaking down extensive topics into series. per 1,000 views.

Payments 96

Payments Payment Services Payment Solutions Payment Methods 96

User Pilot

MAY 1, 2024

In this post, we’ll cover the most important things you need to know about building a successful community without wasting your precious resources. This way, you can use your resources efficiently. Consider these platforms if your community’s purpose is centered around detailed queries, knowledge sharing, or varied topics.

Branding 59

Branding Social Media Acquisition Advertising 59

Kellblog

FEBRUARY 20, 2022

A few weeks back, I sat down with Jonathan Corrie , cofounder and CEO of Precursive — a Salesforce-native professional services (PS) delivery cloud that provides PS automation, task, and resource management — to discuss one of my favorite topics, the role of professional services in today’s SaaS businesses.

Compensation 77

Compensation Marketing SaaS Consulting 77

Buffer Resources

JUNE 21, 2023

Engagement metrics including likes, dislikes, and shares on a video. They also include videos that are on a similar topic or that tend to be watched together, evidence in the screenshot below. ” The algorithm prioritizes audience satisfaction – you should too Watch time is a major metric with YouTube’s algorithm.

Entertainment 122

Entertainment Engineering Engagement Metrics 122

Neil Patel

DECEMBER 22, 2022

Increased behavioral metrics : This would be time on page and click-throughs to other pages of your site. That’s just one potential topic. You can also speak from an area of experience on a topic to show expertise. You establish authoritativeness when your work receives mentions within your niche on niche topics.

Underperforming Technical Team 116

Underperforming Technical Team Social Media Systems Review Finance 116

ChurnZero

MAY 4, 2023

Research suggests SaaS companies that foster online customer communities strengthen key metrics that are important to Customer Success. Within the community, Ambassadors “take over” forums on a monthly basis, presenting topics of interest and supporting our content calendar initiatives.

Development Team Review 98

Development Team Review Technical Review SaaS Scale 98

Intercom, Inc.

MAY 13, 2020

That’s Tom Ronen, Head of Customer Success for monday.com , on a topic that’s been on many of our minds lately: retention. It’s key, especially as a big team, for us to centralize the workflow, centralize the resources, and keep that updated in real time”. Look at your activation metrics, like usage of the platform.

Retention 129

Retention Strategy Churn Education 129

ChurnZero

MAY 26, 2021

Thousands of user-created Slack communicates exist that allow people to virtually meet and discuss a certain topic or practice. These workspaces are used to discuss emerging CS topics, share best practices and resources, and even provide networking and job posting capabilities. . Whatever takes your fancy.

Customer Success 86

Customer Success Leadership Onboarding Communication 86

User Pilot

OCTOBER 24, 2023

There are multiple ways to identify dormant users: Monitoring product usage, tagging core features, or tracking critical events to measure product usage metrics and see what users are disengaging. Implementing an in-app resource center to prevent users from having to leave your app in order to solve their issues and provide proactive support.

Customer Lifetime Value 86

Customer Lifetime Value Software Review Retention Engagement 86