resources product-experience 
TechEmpower SaaS
MARCH 4, 2024
This shift allows business to reallocate human resources to more complex and strategic roles, or eliminate those positions entirely. This AI-centric approach transforms sales into a data-driven field, emphasizing efficiency and personalized customer experiences.
SaaStr
FEBRUARY 9, 2024
In this latest episode of CRO Confidential , Sam Blond, Partner at Founders Fund and former CRO at Brex, sits down with the CRO of Zapier, Giancarlo Lionetti (GC), to chat about Product-Led Growth (PLG) and Go-To-Market (GTM). In a product-led growth strategy, the product serves as the focal point of your company’s marketing and strategies.
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User Pilot
APRIL 22, 2024
Despite having an easy-to-use product, users still need assistance to perform certain tasks or solve issues. You can offer in-app support through live chats, resource centers, or interactive walkthroughs. Product tutorials. Resource centers. The best tools for building great end-support experiences include: Userpilot.
User Pilot
APRIL 21, 2024
Free up support staff to focus on more complex issues by also adding self-service resources. TL;DR In-app support in SaaS refers to the service features that customers can use to receive help directly within the product interface, besides connecting with your customer service team. Book a demo to learn more.
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User Pilot
APRIL 21, 2024
All this leads to a poor customer experience and, inevitably, greater churn. TL;DR You should know how to reduce support ticket volume to prevent customers from churning due to a poor support experience. Improve support team morale – Fewer tickets means more time for your support team to be productive.
User Pilot
APRIL 15, 2024
Benefits of addressing customer pain points: Improved customer experience. There are various types of customer pain points, including financial pain points, process pain points, productivity pain points, and support pain points. Resource center analytics. Users unaware of product updates. Increased retention.
Speaker: Edie Kirkman - VP, Digital at Focus Brands
In today's hyper-digital landscape, organizations face the challenge of launching successful products while making the most of limited resources. To overcome this challenge, it is crucial to build core product and technology competencies that provide actionable insights through qualitative and quantitative data analysis.
Speaker: Jamie Bernard - Senior Product Director at Launch by NTT Data
In today’s dynamic business landscape, successful product management hinges on a keen understanding of customer needs and market dynamics. Storymapping emerges as an invaluable pre-investment tool, enabling smarter decision-making, more accurate resource allocation, and enhanced scope control.
Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises
It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. Use Product Management Today’s webinars to earn professional development hours! How you can still get the necessary input when working remotely.
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