SaaStr

MARCH 1, 2024

TJ Nahigian, co-founder and Managing Partner of Base10 Partners, and Luci Fonseca, Partner, deep dive into the current GenAI landscape, incumbents vs. startups, and the six questions founders should ask themselves to drive value from GenAI. By observing these segments, you can glean lessons if you’re building in the same category.

Generative AI 232

Generative AI Outsourcing Services AI Software Review 232

User Pilot

JANUARY 12, 2024

Graphs and charts are a great way to display statistics and visualize data points. As we move deeper into the era of data, data visualization is even more important. It helps product managers motivate teams to action, impress stakeholders, and quickly derive actionable insights. A horizontal funnel chart.

Data 105

Data Scale Payment Features Trends 105

Andreessen Horowitz

MARCH 28, 2024

Nobody puts Baby in a corner — especially if Baby happens to be fragmented financial services data. That said, the financial services data market is currently dominated by several billion-dollar companies that, given their scale and other advantageous moats, are extremely entrenched.

Data 125

Data Artificial Intelligence Scale Systems Review 125

SaaStr

FEBRUARY 21, 2024

The Challenges and Pitfalls of a Partner Ecosystem Drata attributes much of its success to its partner ecosystem, which is an interesting case study for most, so how do they break up marketing, sales, and resource allocation vs. a more direct-sales modeled business? They don’t have the bandwidth to support five sub-partners in their category.

AWS 199

AWS Scale Sales Hiring Marketing 199

SaaStr

SEPTEMBER 29, 2022

Stage 2 Capital’s Co-Founder and Managing Director, Mark Roberge, breaks down what a consumer tech growth team looks like and how they operate. Consumer growth teams operate to achieve those metrics by high-quality, rapid and data-driven experimentation. ”. The data is analyzed through the segmentation of buyer personas.

Technical Review 233

Technical Review Technical Advisors Scale Compensation 233

SaaStr

NOVEMBER 25, 2023

Everyone should understand why they are in that category and what the high-performers are doing that the low-performer isn’t doing. If someone is working hard but isn’t working out, invest in them and see if you can get them into the high-performing category. You can see the people falling below 50%. Where is the focus? Guess what?

Sales Hiring 194

Sales Hiring Underperforming Technical Team Revenue Sales 194

Subscription Flow

APRIL 1, 2024

Keeping all that in mind, this blog will detail how a merchant of record can help various businesses, such as software development companies, digital media companies, electronic book publishers, alongside online education providers, by handling taxes, managing transactions, avoiding fraud, and enhancing customer experiences.

Merchant Services 97

Merchant Services Payment Services SaaS Payments Payment Methods 97

SaaStr

APRIL 12, 2023

The infrastructure layer can have the biggest payoff but requires the most money and resources to compete at the top level. There are two approaches you can take with the platform layer: Developer Tool/API Managed Enterprise Service Large businesses will gravitate toward bespoke models to their specs.

Generative AI 175

Generative AI AI Machine Learning Artificial Intelligence 175

User Pilot

NOVEMBER 29, 2023

In this article, we highlight the job responsibilities of a retention specialist, the skills needed to become one, and the resources these professionals can benefit from. Advanced organizational skills, such as time management. A retention specialist needs to be proficient in an array of software across categories.

Retention 102

Retention Customer Lifetime Value Churn Outsourced Development 102

Stax

JANUARY 8, 2024

As such, PayFacs need to equip themselves with an effective risk management strategy that helps them continuously monitor risks and employ appropriate risk responses if needed. PayFacs need to equip themselves with an effective risk management strategy that helps them continuously monitor risks and employ appropriate risk responses if needed.

Merchant Services 88

Merchant Services Payfac Payment Services SaaS Payments 88

Frontegg

DECEMBER 21, 2022

G2’s Winter 2023 Reports are here and we are thrilled to announce that Frontegg has been awarded a total of 42 badges including Leader rankings in the CIAM (Customer Identity and Access Management) category for Best Support, Easiest To Do Business With, and Highest User Adoption amongst many others.

Technical Review 94

Technical Review Software Review Systems Review New CTO 94

Scytale

FEBRUARY 6, 2024

It’s data security and compliance. 73% of consumers are more concerned about their data privacy now than they were a few years ago. But the importance of data security and compliance is old news, and customers no longer prefer companies with robust security standards – they demand it. It’s as simple as that.

compliance 111

compliance Technical Advisors Data SaaS 111

SaaStr

DECEMBER 21, 2022

Especially when you’re creating a category instead of competing within an existing one, you have more say in the businesses you compete with than others realize. When Airtable launched, it was a given that they would be pitted against task management companies like Asana, Trello, and the former Wunderlist.

Scale 187

Scale Enterprise Scaling Management 187

SaaStr

NOVEMBER 4, 2021

While SaaS is an amazingly transparent community with abundant benchmarking resources, there are much fewer publicly available studies that allow an analysis of the underlying drivers of “Rule of 40.” Rule of 40 Drivers: Customer Segments + Categories. All within the same financial measurement period.

SaaS 255

SaaS Technical Review Benchmarks Azure 255

SaaStr

MARCH 8, 2023

Out of the 250k paying customers, only five or six thousand connect with an account manager, and even then, it’s purely an expansion conversation. By gathering five or ten years of historical sales data with customers — what they’ve bought, how they’ve grown, etc. HR management solutions can’t take a bottom-up approach.

Sales Hiring 211

Sales Hiring Enterprise Headcount Scale 211

Scytale

MARCH 17, 2024

When it comes to data security and privacy compliance, businesses often have little wiggle room when it comes to adhering to the respective requirements. This should also be the case when evaluating and choosing the right compliance management and security solution. OneTrust is a well-known risk management and data compliance software.

Technical Review 52

Technical Review Software Review compliance Scale 52

Andreessen Horowitz

DECEMBER 4, 2023

If R&D is so critical to a company’s success, why then do R&D budgets lack the same discipline of other spend categories? Focus on performance management of your product and engineering teams as early indicators for what R&D investments are working, and which aren’t. Most moonshots fall into this category.

Underperforming Technical Team 125

Underperforming Technical Team Benchmarks CTO Hire New CTO 125

User Pilot

NOVEMBER 20, 2023

The articles: Defines the weighted scoring model Discusses its advantages and disadvantages Shows how product and project managers can create their own model Explains how to follow up on the results Let’s get right into it! All the values for each category should total 1 (e.g., Wondering what the weighted scoring model is?

Management 102

Management Interviewing Development Revenue 102

Totango

SEPTEMBER 22, 2023

We partner with expert vendors across categories in order to support our vision that customer success requires superior alignment across the C-suite to drive business outcomes and customer value.” According to data from ChurnRX, customers that achieve measurable results stay 6x longer than those that don’t track measurable results.

Enterprise 113

Enterprise Revenue Scale Innovation 113

Andreessen Horowitz

FEBRUARY 13, 2024

One powerful avenue is through the use of an exceptionally well-curated, comprehensive, and accessible virtual data room (VDR)! One of the most common questions we get from early stage founders is “what should I put in my data room?” key in vivo data results). What milestones do you intend to hit along the way (e.g.,

Development Team Review 128

Development Team Review Technical Review Finance Systems Review 128

User Pilot

MARCH 17, 2024

Dashboards also allow you to track changes in data quickly and thus, make informed decisions based on real-time data. It needs to display changes and trends in data over time. Customizable: Dashboards should be customizable so that they can present data across different time periods or for different customer segments.

Social Media 95

Social Media Data SaaS Scale 95

User Pilot

JUNE 26, 2023

Choosing the right feature request prioritization framework enables product teams to make informed decisions and deliver the maximum customer value possible, especially when resources are limited. They can also help product managers secure key stakeholder buy-in. It also looks into factors that you need to consider when choosing one.

Forecasting 95

Forecasting User Experience Scaling Development 95

Neil Patel

SEPTEMBER 17, 2020

In a world filled with different web hosting options, VPS hosting has become a popular choice for websites in various categories. Uptime and speed are the first two things to be affected when you’re sharing server resources with other sites. If you fall into that category, make sure you get a premium VPS plan.

Technical Review 145

Technical Review Systems Review Software Review Cloud 145

Andreessen Horowitz

MARCH 21, 2024

We were shocked by how significantly the resourcing and attitudes toward genAI had changed over the last 6 months. Resourcing: budgets are growing dramatically and here to stay 1. Desire for control stems from sensitive use cases and enterprise data security concerns. Budgets for generative AI are skyrocketing.

Generative AI 145

Generative AI AI Enterprise Artificial Intelligence 145

Stax

JANUARY 31, 2024

They cover the costs of managing the network, ensuring security, and facilitating the transfer of funds between banks. While you can’t avoid the rate hikes, there are strategies and resources available to help merchants mitigate the impact. It’s organized by merchant category code (MCC). Audit your data security measures.

Payment Services 88

Payment Services Merchant Services Payment Methods Accept Credit Card Payments 88

SaaStr

OCTOBER 25, 2021

But the reason the exception worked was the customer stakeholder truly deployed the resources to make it work. “Selling a data product to non data users at $500 USD in MRR, when $2500 is the sweet spot. Account management it’s same work. Jason, ed.: The best VPs of Sales manage this well. I had to try. .

Pricing 278

Pricing Scale Enterprise Onboarding 278

User Pilot

DECEMBER 20, 2023

Coupled closely together with Machine Learning is customer data. Combining customer data & machine learning unlocks the power of big data. This article will show ten ways customer data and machine learning can improve customer experiences.

Artificial Intelligence 102

Artificial Intelligence Machine Learning Data Social Media 102

Scytale

JANUARY 9, 2024

Getting SOC 2 compliant can be a lengthy and resource-intensive process. Your SOC 2 Type II report will prove that your company’s data management practices meet the relevant SOC 2 criteria and requirements over a specific historical period. Let’s explore what a SOC 2 report is and how to interpret one.

compliance 52

compliance Software Review Systems Review Technical Review 52

User Pilot

MARCH 7, 2024

However, not all companies can invest precious resources in an analytics tool. In this article, we’ll present the advantages and disadvantages of paid analytics platforms versus their free version counterparts and the best tools for each category. Segment is the best customer data collection and management platform.

Social Media 104

Social Media AI Search Mobile AI 104

Totango

MAY 13, 2022

Customer engagement platforms are automation solutions that help you monitor, manage and optimize your client interactions. They can be used to collect valuable data and share practical information with customers. Learning management system (LMS) platforms. Learning management system (LMS) tools: Lessonly.

Engagement 103

Engagement Onboarding Artificial Intelligence Social Media 103

Intercom, Inc.

NOVEMBER 3, 2022

You’re investing resources in hiring and training the right people, tracking different metrics at different stages, adding more and more complexity with each increase in headcount, use cases, and customers. It’s a lot easier to manage shifts, schedules, and workloads if that orchestration gets built from the start.

Scale 206

Scale Software Outsourcing Services Sales Hiring 206

User Pilot

DECEMBER 11, 2023

It’s no secret that users form mental models as they interact with your product (and other products in the same category), so factoring these mental models in UX design is crucial. Implementing an in-app resource center will help users stay in the loop about your product and any recent changes to it.

Scale 105

Scale Interviewing Onboarding Communication 105

User Pilot

JULY 20, 2023

Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service. Salesforce Experience Cloud, for Salesforce clients who want to integrate their customer service data with their CRM.

AI Search 98

AI Search AI Scale Pricing 98

SaaStr

FEBRUARY 16, 2022

Your customer success managers (CSM) serve a critical role in the onboarding process of your new customers, and their feedback provides valuable insight as to where to refine and streamline the process. But given a chance, a well-led company can not only succeed in the market, but reinvent a whole new category. The post Building A $5.6b

Underperforming Technical Team 229

Underperforming Technical Team Company Culture Customer Success Product Marketing 229

Intercom, Inc.

NOVEMBER 3, 2021

These initially took place once – or multiple times – per six-week engineering cycle, but became more spaced out as the state of the alerts and monitors improved to a more manageable level. . We can divide alerting information into two broad categories. These two categories work best in tandem.

Engineering 209

Engineering Software Review Systems Review AWS 209

User Pilot

APRIL 28, 2023

A knowledge base is a central hub of resources that helps your customers solve problems and learn more about your product. It saves time and resources and improves customer satisfaction by providing self-service support to customers. Educational resources in Userpilot ‘s resource center.

SaaS 84

SaaS Education Customer Support Onboarding 84

User Pilot

AUGUST 13, 2023

TL;DR A feature prioritization matrix helps product teams decide which features to develop next, focusing on high-impact features and resource optimization. A product prioritization framework helps you maximize customer value and deliver the best ROI by encouraging methodical examination of data before making decisions. Product vision.

Scale 97

Scale Development Market Research Onboarding 97